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Georgetown City Hotel

4.0 of 5
1-Stop Midlands Park, Burmah Road, Georgetown, Penang Island 10350, Malaysia (Formerly Berjaya Penang Hotel)
Hotel amenities
Georgetown City Hotel
Ranked #16 of 47 hotels in Georgetown
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57 reviews from our community

    Trip type
Traveller rating
    11
    28
    14
    1
    3
Date Rating
Taiping, Perak, Malaysia
1 review
5 of 5 stars Reviewed 6 May 2013

The environment of the hotel is really good..The staffs are friendly and polite..The food of the hotel is amazing too..Thanks for the hotel management team and chef..I will recommend this hotel to my friend when they are travel to Penang.

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Malaysia
1 review
5 of 5 stars Reviewed 3 May 2013

Thank you for your service which truly reflects the welcoming spirit of Malaysia. The food is amazing and the management went the extra mile to make us feel at home. The chef truly was outstanding, and we enjoyed our meals there. The service was top notch and I believe that this hotel really offers service that surpass the reasonable price.... More

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Sintok, Kedah, Malaysia
1 review
5 of 5 stars Reviewed 3 May 2013

I would like to give a credit to management team. They were trying his best to fulfill the requesting from every single one of us. Besides, i would like to say thank you to all the staffs in the hotels as they were really giving their effort in order to give the best services to all of us although most... More

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Ipoh, Perak, Malaysia
1 review
5 of 5 stars Reviewed 1 May 2013

I would like to thanks the management of the hotel for so supporting to the youth activities. This hotel provides a very good service with reasonable price. They also provide a very good meal for all the delegates from south east asia. They presenting the best part of Malaysia to them. All the people in the hotel from bellboy to... More

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C-Xin, General Manager at Georgetown City Hotel, responded to this review
3 May 2013

We would like to thank reviewer Koklun for his glowing comments. It is what makes the whole team tick and it will definitely spur us to perform even better. Once again, our sincere appreciation for your delightful review. More

Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 1 May 2013

The services provided were awesome and all the workers in the hotel are very friendly and helpful, no matter how demanding are we but they still try their very best to fulfill our needs and never show us any unhappiness or annoying face. This shows their professionalism. Well Done! Anyway, there are still some space of improvement in term of... More

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1 review
3 of 5 stars Reviewed 30 April 2013 via mobile

I would like to use this opportunity to thank all the staffs in the hotel. From the receptionist to the wonderful chef to the cleaning lady, please help me express ny thanks to them in facilitating my stay. Their professionalism in serving the guests really amazes me. They entertain us with constant smiles on their face,and try their best to... More

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C-Xin, General Manager at Georgetown City Hotel, responded to this review
2 May 2013

Dear Mchieny, thank you for the ttle of the review - Service That Touches the Heart. We are indeed touched by your recognition of the core values of our principle for service rendered. We have taken note of the few points for improvements you mentioned and will look into how we can improve. Regarding the lift, we do apologise as... More

Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 8 April 2013

For the amount my friend & I paid for our rooms, it was not worth the money. The photos on the website must be the ones taken when it first opened. The hotel & its rooms are not modern at all. The room & the sheets smelled bad. The breakfast was terrible. The only good things about the hotel was... More

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C-Xin, General Manager at Georgetown City Hotel, responded to this review
18 April 2013

Thank you Numbum L for staying with us. Your comments above will be helpful for us to do some introspection to see where we can improve. While I will not be able to argue against Reviewer's perception of our hotel as "not modern at all", we have to clarify that the pictures in our website (especially of the rooms) are... More

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Beijing
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 27 March 2013

The hotel is dated, and needs a facelift. We booked 2 adjoining rooms for 2 nights for our family trip. One of the room's key card kept on de-magnetizing, we had to change it every time we return to our rooms. Some light bulbs were out (in both rooms), one of the toilet bowl pipes were leaking, and both our... More

Was this review helpful? Yes 2
C-Xin, General Manager at Georgetown City Hotel, responded to this review
18 April 2013

Thank you CyinMin all the way from Beijing who stayed with us and gave us feedback on our product and services. We truly regret the inconveniences our guests went through with regards to the keycards, lights, water tap and leaks. We know that having check into a hotel, one would surely expect everything to be in good working order. While... More

Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 24 March 2013 via mobile

I'm a frequent guest at this particular hotel and I would say that it has improved a lot since my complain to the management on 2011. They changed the beds, carpets, and did some other refurbishments in the room which made me feel more comfortable to continue staying there in the future. It is better to choose rooms at higher... More

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See 5 more reviews by PuiYeng for Georgetown
C-Xin, Owner at Georgetown City Hotel, responded to this review
26 March 2013

Thank you to Reviewer PuiYeng who is a regular at Georgetown City Hotel. We are delighted that she noticed and appreciated the improvements in the rooms. The hotel actually started refurbishments in 2010 floor by floor. In 2011, many of the rooms are still not done yet but as at present we are pleased to inform that almost 90% of... More

2 reviews
3 of 5 stars Reviewed 23 March 2013

Put up for 2 nites. Room was inintially cosy with great view until we noticed that it ran out of tissue papers and the shower dispenser ran out of shower foam and had to inform the staff. Breakfast contained limited choices. If you are someone who loves local food should be alrite. Out of 2 single beds, one of them... More

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C-Xin, General Manager at Georgetown City Hotel, responded to this review
27 March 2013

Thank you for staying with us KohaiAdventurous. We regret the inconveniences you mentioned in your review. Our Housekeeping Team has been reminded to be more alert in future. In any case, we are happy that you like our cosy room with great views and hope you will be back again in future to see the improvements for yourself after your... More

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Additional Information about Georgetown City Hotel

Also Known As:
Berjaya Hotel Georgetown
Georgetown City Hotel Penang
Address: 1-Stop Midlands Park, Burmah Road, Georgetown, Penang Island 10350, Malaysia (Formerly Berjaya Penang Hotel)
Region: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Bar/Lounge Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotels in Georgetown
#7 Luxury Hotels in Georgetown
Price range (per night): 55 AUD - 100 AUD
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Home to discerning business and leisure travellers, the Berjaya Penang Hotel is conveniently located as part of the lively ‘1-Stop Midlands Park’ business and entertainment centre. With enchanting cultures, heritage and tantalizing food all around, the Penang Island also heralds in a golden opportunity to make business a true pleasure. ... more   less 
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Georgetown City Hotel
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