A home feeling hotel on the road. All fixtures looks quite the same as I came before long years ago, however, nothing failed to work any where in my room. Someone may not get used to "Where is my disposal teeth brush and paste, hand tissues, combs, full line of assorted towels,small, medium, large, super large...", however, to me personally,...
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I was at the Berjaya for four nights and although some things were odd, it kinda grows on you. The location of the hotel is superb, walking distance from Gurney and with a few bus stands very nearby. The building is old for sure and things like the fridge was empty but the staff were nice to me. Breakfast wasn't...
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We would like to thank Isam8432 for the compliments regarding our Superb Location and Nice Staff after spending 4 days in our hotel. We regret that certain things were not up to his liking and we would surely try harder to improve on that.
Despite the good points Reviewer mentioned and the fact that he scored us 4 on many...
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we were satisfied with our junior suite. the place looks a bit old but the rooms are refurbished. nice view, good location. theres a 7 eleven next to the hotel so it's very convenient. near gurney plaza and easy to find food. the only con is their staffs are not so friendly.
Thank you Nebula for taking the trouble to write and comment on your satisfactory stay at Berjaya Penang Hotel. We are pleased to note that you are happy with our refurbished room and good views, not to mention our good and convenient location.
We regret that our service is not up to the mark and we will emphasize and carry...
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I'll be in Penang for a weekend holiday but the hotel spa packages are too expensive. Are there any non-hotel Out-Call massage services in Penang ? or how can I find CKmassage in PENANG ?
When One goes to the Berjaya website, thereis created a vision of luxury, harmony, peace and perfection. OH DEAR, NOT AT THIS ONE!!! I had a dirty room -clearly wiped and washed but mould on the ceiling, inherent dirt in the carpet, chips and cracks in the bathroom and all round decay. Old, stained furniture, one ( and ONLY one)...
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Hi, I'm currently in the hotel waiting for check in since 2 hours ago, the time mentioned in our paper is at 2pm, however the hotel receptionist said it's 3pm!
We arrived at 1.30pm and they mentioned they will clean the room asap! :(
Requested for higher floors but they said the hotel is full ! requested about wifi, but...
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Thank you Always 1101 for your feedback on our services. Our official check in time is 3.00pm although some of our Business partners (Agents, online reservations etc) may have stated 2.00pm. In any case, we truly regret that you had to wait a long time for your room. The hotel was quite highly occupied in the past 4 days -...
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Service - No greetings upon check-in, as expected. Only 2 FO staffs and 1 Concierge asst for the entire small lobby during my check-in. Friendly and good service from Concierge Asst, well done but sorry as I can't re-call his name.
Sleep Quality - Bed was ok with 4 pillows. In addition, hotel provided a bolster but we didn't use...
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Thank you to Reviewer Joyi_ng for the points mentioned which we will use as feedback to continuously evaluate ourselves and improve. We would like to clarify that we usually have 2 or even more Concierge on duty except late nights. As for our bolster, we are qute surprised that Reviewer had the impression it may be dirty?? The covers are...
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Don't stay here. It's crappy, dirty, and the bed sheets smells of dried sperm !!! Lots of Indonesians, Bangladeshis and other foreigners of unknown origins too. I think they're using this place as a temporary shelter while their family members seek treatment at the hospital across the road. AND do take notice that there's a prostitution den AND a gay...
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First of all, we thanked Reviewer Tim_Jobs for his very direct comments. We believe he must have some basic reasons for the opinion he has. However, we would like to point out the following (whereby we hope Reviewer himself & other readers may see a slightly different point of view) :
1) We change our bedsheets daily.
2) The hotel...
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This hotel is VERRRY different from the site, it's like a scam to me!
It's nothing like a four star hotel.
There were no slippers, no shower gel, no shampoo. Luckily there was a convenient store right outside the hotel, so we got everything from there.
In the morning, we saw they did clean our room, however, they forgot to...
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We usually start off by thanking Reviewer for their feedback whereby we try to improve from our shortcomings. In this case, I would have to echo Ms Kirsten Lau's assertion that it is a SCAM as they have left RM1,311 UNPAID (only 1 nights prepaid RM742) before quietly leaving despite being reminded about the outstanding!
In any case, we would...
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Hotel is located in the center of town and within walking distance to Gurney Drive.
Room with reasonable rate was in good condition as it is recently renovated.
The staff were warm and friendly. Breakfast food was very good indeed.
I would like to thanks the GM for taking so much care while i was there and would definitely come...
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We thank Less N for his simple, yet meaningful review. We certainly look forward to having him back again in the near future.
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