>Reception very slow to pick up calls and when transfer no tone and nobody picking up. >Cable tv poor signal, TV is too old, the view is not clear. >Access card is not reliable, very sensitive, always have to come down or call and ask the reception to activate back the card, so inconvenient and troublesome >Lights at room cannot... More

I have heard some bad remarks about the Gurney Hotel previously from other people so I had some reservation (pun intended) in booking the hotel. However my doubts were cleared soon as we checked in. The security was very helpful and cheerful in directing us to the car park (we drove from KL). The front desk was quick and efficient... More

Booked this hotel for my husband and my two kids. Seen the review on Tripadvisor and didn't expect too much. The hotel room we booked two bedroom unit was spacious and my kids could use the extra space to run around and play their toys. We had a complimentary breakfast and the food was alright. Nothing to shout about. But... More

However, air condition in the room is overworked! Not very cold even though both aircons are turned on to the max!

This is the worst booking experiance I ever had. I been trying to book into this hotel for days, and the internet booking service never work. When I called the hotel, they can't even book my family in through phone, they prefer their value customer todeal with computer.They kept on asking me to book it again online, so i had... More

Stayed here for 1 night for business. This is an old hotel and the rooms are showing their age. Service is rather average and the breakfast is nothing to scream about. Don't expect fantastic service at the front desk. Good thing is the hotel is located on gurney drive and you can get a great run along the esplanade. It... More

We (4 adults, 2 kids and one 2 years old) checked into this hotel for a 3 days 2 nights stays. We booked a 2 rooms apartment for a net price of RM660.00 including breakfast for 4 adults. Our rooms were 1203. 2 Indian ladies helped us to do the check in with smiling face. They apologized and told me... More

First time in Penang on 9 March 2012. As I was traveling with 2 young kids and 1 elderly, the 2 bedrooms suite was great for family bonding. Aircon was cold enough so no worry when the sun shines in the morning. We loves the seaviews in our bedrooms and the big jacuzzi (though it's a bit noisy). The safe... More

Ten years ago, I am very happy to be here.But this time very angry, because the parking to be prepaid refund.To buy the room, including children and breakfast.Children to another to pay.Why change to so poor.I will not come back. . .