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All 5 Kuantan accommodations »

Sanctuary Resort

342 | Mukim Sungai Karang, Kuantan 26080, Malaysia
Hotel amenities
Sanctuary Resort
2.5 of 5 stars 8 Reviews
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8 reviews from our community

    Trip type
Traveller rating
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Date Rating
Kuala Lumpur, Malaysia
1 review
3 of 5 stars Reviewed 3 April 2012

we just came back from cherating last weekend. We were tere for 3d2n for my husband's office family day. The apartment was dirty and smelly full of dust and i wonder if they change the bed sheets too because they look worn down and smelly. The floor is dirty and not mopped. The toilet flush in the bathroomnot working. I... More

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Kuala Lumpur, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 20 February 2012

When I first arrived at the Sanctuary Resort, delightfully cool sea breezes swirled around me in the lobby where I stood. I was welcomed with warm smiles by the staff at the front desk. When I was shown to my apartment, I was pleased with the sense of spaciousness of the rooms, and happy to find a sturdy wood table... More

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Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

Booked a 3-bedroom apartment (with 2 extra beds), Room 2201 for 2 nights in January 2012. The apartment is very spacious, but very old building & not well maintained. The rooms are very smelly, dirty, the water pipe system not in order, air-conditioning is messed up, need to be serviced. When we checked in, there’s a room (Room 2201) with... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 21 December 2011
1
person found this review helpful

I read the negative reviews about this resort but i still go ahead & booked a 3 day 2 nite stay in the 2-Room Apartment. I was thinking maybe it will not be as bad considering the fact that they are charging RM350 per nite. Well.. I regretted it. First when we arrived, the front desk staff was UNFRIENDLY. They... More

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Gold Coast Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 13 September 2011

We stayed at Sanctuary Resort in November 2010. We had booked a week but left after a couple of days. The resort was very run down with rubbish bags in the grounds, many empty bottles and unkept gardens. Overall it was very dirty. The unit was a 2 bedroomed , the kettle was dirty, sink unclean lots of dust and... More

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Johor
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 9 September 2011
1
person found this review helpful

Stop for a day here. The main building under renovation. Got my room at Block B level 3. Apartment spacious, the living room ok, not very nice kitchen, kettle there, got sugar and coffee, cup there, but not da scoop! , how to make coffee? master bedroom there is a bathtub. but the bathroom ceiling like's to collapsed. the worst... More

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KL
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 7 February 2011
1
person found this review helpful

Stayed here for 3 nights with my family (2 rooms apartment), the photos on the website looks great, but it turned out to be totally opposite side of the photos. The resort was so run down, it looks like an abandoned resort indeed. Some good things about the resort is the cheap rate it offered, seaview, location was 10 mins... More

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Anthony Tosswill, Manager at Sanctuary Resort, responded to this review
19 February 2011

Its unfortunate you did not enjoy your stay at our Resort, we find that regrettable. We Extend you & your Family a Free Stay so that you can show us the Apartment you stayed in that was alleged to be so bad. We can learn to improve our service. I assume it was a standard apartment. I can not see... More

Ballarat, Australia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 October 2010
2
people found this review helpful

Myself and my family stayed at this resort for 2 full weeks and had the most amazing time there. There were 6 of us in total and we all found the staff to be very accommodating to our needs, extremely friendly and always smiling. Security is also very good. The local culture around this resort is beautiful and the views... More

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Additional Information about Sanctuary Resort

342 | Mukim Sungai Karang, Kuantan 26080, Malaysia
Price range (per night):* 87 AUD - 164 AUD

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Sanctuary Resort
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