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Pulai Springs Resort

4.0 of 5
20 km, Jalan Pontian Lama, Johor Bahru 81110, Malaysia
Hotel amenities
Pulai Springs Resort
Ranked #17 of 71 hotels in Johor Bahru
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230 reviews from our community

    Trip type
Traveller rating
    29
    81
    64
    28
    28
Date Rating
Melbourne, Victoria, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 12 May 2013 NEW

I visited Pulai Spring in the month of March 2013 and have been wanting to write a review of this place. I did research and look into the review of other visitors and was quite skeptical about the place. However, we booked it cause it was near Legoland and we could not find any other place available to fit our... More

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Perth, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 30 April 2013

Decided to stay here for a family reunion and was horrified. Firstly, the place is in dire need of renovations to the rooms and general areas. First impression of our "executive suite" was not good. The room service trays of the previous tenants were still left outside our door. Also, our door's locking mechanism was not working which made my... More

Was this review helpful? Yes 2
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review
1 May 2013

Dear Guest, Thank you for taking some time to review us on Tripdavisor. I am really sorry that you had a disappointing stay with us recently. I am also disappointed by the room service trays, broken taps, blood stains and the limited toilet paper provided during your stay. Please be informed that I have had a meeting with the Housekeeping... More

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3 of 5 stars Reviewed 30 April 2013

stayed 3d2n and the facilities in room is incomplete. there is no fridge/ mini bar. ask the front desk and they got from another room. Such checking should be done as part of checklist in room!!! hassle for customer to call and wait the item to be sent no spoon for coffee/tea making. there is cup and coffee pack but... More

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PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review
2 May 2013

Dear Guest, I thank you for taking some time to review us on Tripadvisor. First and foremost, we thank you for choosing Pulai Springs Resort for your stay. Our sincere apologies for the shortcomings you've experienced during your recent stay with us. Your comments on the fridge which was supposed to be in the room, spoons and the housekeeping staff... More

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 28 April 2013

My friends and I went there for a game of golf and I stored my belongings in the locker in the change room. After the game, credit card, cash and identity card went missing. Was left with 13 transactions made to my credit card amounting to almost 7000. Locker was not broken, suggesting an inside job. Spoke to a few... More

Was this review helpful? Yes 1
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review
28 April 2013

Dear Valued Guest, Greetings from Pulai Springs Resort. First and foremost, I would like to apologize on behalf of the resort on the very unfortunate incident. Please bear with us as the Management is trying to gather as much information as we can before we proceed with any actions. I hope you understand and we shall revert to you on... More

Philippines
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 26 April 2013

I read the reviews here at Tripadvisor and was a bit apprehensive to book this resort, but due to the good deal that they have for the Legoland package, I decided to go ahead and book online. i did try to contact them thru email regarding my doubts and fears regarding the room conditions, I don't want my family's vacation... More

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JB
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 25 April 2013

I love the spacious room. It might be a bit expensive, however, it is quite comfortable. The air-condition can be adjusted according to your preferences and lighting was nice. With the higher price, it would be more attractive If the management could provides free breakfast. Room service food wasn't that great, a bit oily, but quite promptly arrived at my... More

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PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review
2 May 2013

Dear Guest, Thank you for reviewing and rating us on Tripadvisor. First and foremost, we would like to thank you for choosing Pulai Springs Resort for your stay. It was a pleasure having you here. We’re very happy to know that you had a great experience during your stay with us. We are grateful for your compliments and will make... More

Kuala Lumpur, Malaysia
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 20 April 2013

Was given a one room suite. Very spacious but do not understand why they would give one person two single beds. If they knew in advance, should provide a room with a king sized bed instead. Toilet was clean. Did not like the shower. The water flows from the gap under the glass door, wetting the floor outside. Could be... More

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See 2 more reviews by MisheruT for Johor Bahru
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review
24 April 2013

Dear Valued Guest, I would like to thank you for taking some time off to review and rate us on Tripadvisor. From your comments, I am glad to know that you were happy with the size of the room you stayed in, however, please accept my sincere apology on the fact that we have given you a room with two... More

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 15 April 2013

Intended to book a night at Pulai Springs Resort but due to no room available, had to book the Anugraha Boutique Hotel instead. Room was huge and decent enough for 2 pax. Welcome drink and fruits basket were served upon arrival. Due to the location of the hotel, unless you have a car, else there is simply no way you... More

Was this review helpful? Yes 1
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review
26 April 2013

Dear Valued Guest, Thank you for reviewing us on Tripadvisor. I would like to thank you for booking a room with us, especially at our boutique hotel, The Anugraha. The Anugraha (means "Blessings of God” in Sanskrit) is our 22-room tropical resort style boutique hotel with elegant rooms facing the golf courses. From your comments, I am aware that you... More

Singapore, Singapore
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 12 April 2013

Dear GM of Pulai Spring This property has so much of potential however it was poorly maintain. We were on a short getaway and booked 2 rooms at Pulai Springs. We checked in and got the key’s to our room. The minute I step in, it was a total disappointment. I couldn’t believe the poor room condition of this room,... More

Was this review helpful? Yes 5
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review
26 April 2013

Dear Valued Guest, I would like to thank you for taking some time off to review us on Tripadvisor and also filling in the feedback form when you checked out in March 2013. Please accept my sincere apology for the delay in responding to your comments here. We have been conducting our internal and thorough investigation to conclude this issue.... More

Singapore
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 April 2013

Compared with Desaru Pulai Resort, Pulai Springs Resort is much more better. The room was quiet, spacious and clean. Its Chinese Restaurant foods are delicious and services are good. The stay is worth with the prices offered.

Was this review helpful? Yes 1
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Additional Information about Pulai Springs Resort

Address: 20 km, Jalan Pontian Lama, Johor Bahru 81110, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotels in Johor Bahru
Price range (per night): 72 AUD - 178 AUD
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Pulai Springs Hotel Johor Bahru
Pulai Springs Hotel
Pulai Springs Johor Bahru

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Pulai Springs Resort
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