We stayed overnight at the hotel as part of our 9 day japan jtb sunrise tour. The hotel has good rooms. However i found it deceiptful of the staff to push their inhouse 5500yen per person buffet restaurant (around 80usd) stating that this was the only option and there is nothing else except mountains in the surrounding. guess what, we... More

The first thing you'll notice when you come here is the beautiful setting of the hotel coupled with luxurious spacing. There's a huge garden and free steam bath so if you have time to spare I suggest you take a break and just relax at the hotel. The rooms are all woody which gives a cozy smell to the entire... More

The room we had was small and they only had twin beds, We did not care about this as the view from our window was amazing. The lovely garden and the back drop of the mountains. The meals were expensive but the service was very good. The walk in the evening through the Japanese Garden made it a most enjoyable... More

during our stay in this hotel, we had two terrible experiences. the bed-making was so poor as if they hadn't touched it the previous night(s). also some disposable shaving razors were dirty with old men's beards! we believe they use them repeatedly. we claimed them but they didn't admit. abhorribel experiences! other services were not bad. More

Only stayed there one night but so impressed by the nature surrounding Hakone Hotel Kowakien, Hakone National Park, with the sound of trickling streams from mountain high above, which made you fall asleep in a pleasant and relaxed manner. Service great, food nice and cosy night club. Especially the walk-in bath surprised me in a good way. For me best... More

Hello, we made a last minute reservation through a 3rd party and stayed here for a night last weekend. During the reservation I was asked who the second person would be, I gave a name, and was then asked whether she was my wife !!! I was shocked and due to language gap I said she is Japanese and he... More

We stayed at Kowakien on 25 Nov and were immediately struck by the beauty of the extensive gardens as viewed from the hotel lobby. I had a decent room overlooking the garden and it was a truly beautiful sight to behold in the morning. Staff were quite friendly and the onsen was good with greenery all around. However, in many... More

There was a very tempting swimming pool, but we could not make it in time to try it, because they close it at 17.30. The onsen was open till midnight, but again we did not try it because it was separate (men from women). The concierge was kind enough to book us a visit to the one across the street.... More

Grounds were beautiful yet disappointed that only top half was open; the rest was being 'repaired'. As this was a draw card for the hotel is would have been nice to know this in advance. Also would have been nice to know the pool was empty of water, despite it being summer, when one would assume this was open. That's... More