The location is great but that was the only good thing about our stay. We spent one night in one of the Japanese style rooms and I was really looking forward to the experience. However the room was dirty, the floor was stained while the walls and especially the area around the door slider were disgusting and in need of... More

Stay in a Japanese style room. It's huge and can sleep 6 if you'd like. At night they put on fresh sheets. The tatami is cleaned well and the futon is comfy. Sounds better than tiny western beds with Yucky comforters and carpeting. Breakfast is a bargain @ $12. It will fill you up so Lunch can be later. The... More

We stayed in a twin deluxe room. You get a good view of Matsumoto castle, and the room is indeed spacious, even for Western standards. The bathroom is huge, and can be used for both Western and Japanese style bathing. The setback, however, is that the rooms are a bit old and definitely in need of a revamp. The (brown)... More

We asked for a room with a view and got a spectacular corner room with views of the Castle and the mountains. The room was very large. The bathroom was huge with large tub and shower set up for either Japanese style bathing or western shower. Very friendly staff who offered information about a castle festival going on and assisted... More

We stayed one night at the Kagetsu in two twin rooms. The rooms were spacious and comfortable. Staff were courteous and spoke English well. I was able to change our booking over the phone. The bathouse was very good. It is too far to walk from the station with luggage.