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Red Roof PLUS+ University at Buffalo Amherst

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Traveller (124)
Room & Suite (79)
Dining (3)

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About

#13 of 18 hotels in Amherst
Location
Cleanliness
Service
Value
Red Roof PLUS+ University at Buffalo - Amherst is a 100% smoke free, family-friendly hotel with easy access to I-290. We are just 15 miles away from the world-famous attraction, Niagara Falls. We are also not far from the Seneca Casino Niagara, University at Buffalo - Amherst and Buffalo Niagara International Airport. During your stay, enjoy our free Verified Wi-Fi, free expanded cable package featuring HBO and free coffee in the lobby. Red Roof PLUS+ University at Buffalo - Amherst is a pet-friendly hotel. This location cannot accommodate parking for semi-trucks with trailers. We apologize for the inconvenience. We offer a Park & Fly deal! BOOK NOW
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Property amenities
Free parking
Wifi
Complimentary Instant Coffee
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Parking
Vending machine
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Room features
Blackout curtains
Air conditioning
Housekeeping
Safe
Telephone
Coffee / tea maker
Flatscreen TV
Bath / shower
Laptop safe
Wake-up service / alarm clock
Microwave
Refrigerator
Complimentary toiletries
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
Languages Spoken
English, Spanish
561Reviews2Q+A100Room tips

Reviews
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Carla A wrote a review Aug 2023
1 contribution1 helpful vote
+1
Awful. Room not cleaned upon check in. No soap, no toilet paper, no towels. Congealed orange goo in fridge. Front desk was condescending and rude and unhelpful. Charged my card for incidentals then refused refund and refused to give me a receipt. Parking lot was filled with construction hazards. Toilet not cleaned. Housekeeping cart isa stolen shopping cart from target. When I tried to complain they lied to the company I booked through. Not safe and unsanitary.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from RediResponse Specialist, Marketing at Red Roof PLUS+ University at Buffalo Amherst
Responded 26 Aug 2023
Dear Carla, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean state of the room, lack of toiletries, unpleasant encounter with the staff and the other issues mentioned. We will take your comments into consideration to make changes to improve our customer experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Dannielle Red Roof Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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April C wrote a review Aug 2023
Detroit, Michigan2 contributions1 helpful vote
Very run down. Dirty. Bathroom was filthy. Looked as if there was human feces on the wall. Sketchy people around this property. There is nothing that is a " plus" about this place. Price was very high for a terrible room. They need a lot of work around there as far as rooms, cleaning and updates to the building and grounds. Find another hotel if you plan on staying in the area.
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Date of stay: August 2023
Value
Service
Trip type: Travelled on business
Room Tip: Very dirty unkept property. Price was way to expensive for what was provided. Filthy bathrooms ,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from RediResponse Specialist, Marketing at Red Roof PLUS+ University at Buffalo Amherst
Responded 7 Aug 2023
Dear April, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST. I was disappointed to read that your stay fell short of your expectation due to the situation you described regarding the the lack of cleanliness in the bathroom, the upkeep of the rooms and the other concerns you listed. Please accept our sincerest apologies for the negative impact this had on your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your travels. Sincerely, Carla Red Roof Management RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RuthMarie51 wrote a review May 2023
Ellenburg2 contributions
This was the dirtiest motel I have ever stayed at. Had to be given another room because the first was had not been cleaned by check in. Food in refrigerator and microwave. Floors not clean. Dirty clothes in room from precious occupants. Owners did not give a refund. Moved us to another room which was clean on the surface. This motel should be closed down by the health department. No Plus about this place.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Stay elsewhere
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RediResponse Specialist, Marketing at Red Roof PLUS+ University at Buffalo Amherst
Responded 26 May 2023
Dear Ruth, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack for the lack of cleanliness you described. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours, Oshane Red Roof Management RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brad H wrote a review May 2023
11 contributions1 helpful vote
A lack of attention to detal is the title. From the parking, where you can see they removed the handicapped parking from in front of the handicapped room. Now it is on the other end of the building. Cleanliness - from the hair tie left by a previous occupant alongside the bed, to the food on the desk that I had to clean off so I had a smooth writing surface. The room needed a good scrubbing. To get access to the electrical I had to pull out the dresser from the wall. The dander that kicked up was horrendous. I doubt that had been cleaned in months. When I checked into the room with my wife the room was lacking in basic amenities like a coffee cup for the coffee maker. Reasonable toilet paper. More then 2 towels. Two towel is not enough for two people. The wifi worked in the front building so that was a nice change for a Red Roof.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: IF you need wifi get a room in the front building.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Madison RediResponse Specialist, Marketing at Red Roof PLUS+ University at Buffalo Amherst
Responded 3 May 2023
Dear Valued Guest, I appreciate you sharing your feedback following your stay at the Red Roof PLUS+ University at Buffalo - Amherst. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we let you down. You indicated you were unsatisfied with the lack of cleanliness in your room, the room was lacking in basic amenities, along with the other listed hindrances mentioned. I sincerely apologize that your stay didn't meet your expectations. Your feedback is important to us and will be taken into consideration to make changes to improve our customer experience. Thank you again for sharing your concerns. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Chevanese RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lazoog wrote a review Apr 2023
Chattanooga, Tennessee100 contributions30 helpful votes
+1
This hotel was terrible, and that is putting it nicely! The room was not clean at all! The bathroom was filthy, the ice bucket had hair, refrigerator and microwave was dirty, bed sheet and towels stained and dirty etc. This place was just horrible… If the other rooms are like Room 126 and 130, the hotel should be closed.
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Date of stay: April 2023Trip type: Travelled with family
Room Tip: Stay Away!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Madison RediResponse Speciliast, Marketing at Red Roof PLUS+ University at Buffalo Amherst
Responded 12 Apr 2023
Dear Lazoog, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST. I am sorry that your experience did not meet your expectations due to the cleanliness of your room, bathroom, stained linens, and the other highlighted concerns. Please accept our sincerest apologies for any inconvenience that this may have caused. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. In the future, should you stay with us again, feel free to contact the front desk in real time to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sharma RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ella P wrote a review Mar 2023
1 contribution
From the moment we arrived the staff was very professional and welcoming. Our room was clean and comfortable. Every interaction with the staff was met with smiles. We would highly recommend this location to family and friends. Was very close to University of Buffalo.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Madison RediResponse Speciliast, Marketing at Red Roof PLUS+ University at Buffalo Amherst
Responded 16 Mar 2023
Dear Ella, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the cleanliness of the room, professional staff and the convenience. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Oshane RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jeff E wrote a review Mar 2023
1 contribution
Really nice and quite hotel. Hotel was nice clean and fresh smell.NO breakfast offered but for the price I think it was great stay. Close to many restaurants and staff guided us to Anchor Bar which was great.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Madison RediResponse Speciliast, Marketing at Red Roof PLUS+ University at Buffalo Amherst
Responded 16 Mar 2023
Dear Jeff, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the cleanliness and the close proximity to restaurants. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Oshane RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Raj S wrote a review Feb 2023
Binbrook, Canada52 contributions7 helpful votes
Very disappointed, considering that we have stayed here multiple times in the past 10 years and found it pleasant and hygienic. The room was filthy, the carpets were not vacuumed, the bathroom was filthier. The exhaust fan did not work and the bathtub looked like a health hazard. The TV remote did not work, it was duct taped. We have always had friendly staff but the reception people were unhappy and cold when we asked for some fresh coffee at the lobby because the supposedly fresh coffee was cold. We are curious if there was a change in management. Never going back, y'all have lost loyal customers. For prospective customers, please stay away.
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Date of stay: February 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Redi Response, Marketing at Red Roof PLUS+ University at Buffalo Amherst
Responded 13 Feb 2023
Dear Valued Guest, Thank you for sharing your feedback following your recent visit at the RED ROOF PLUS+ UNIVERSITY AT BUFFALO - AMHERST. It's disheartening to read you had a less than satisfactory experience due to the uncleanliness concerns you highlighted regarding your room, the faulty fan, as well as the encounter you described you would have had with our staff member. Please allow me to extend my deepest apologies for the inconveniences caused. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Your comments will also be shared with upper management in an effort to have your concerns addressed. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels. With thanks, Linton Rediresponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Deidre V wrote a review Dec 2022
Falls Church, Virginia1 contribution
+1
Can you imagine the sink looking like this upon arriving at your room? Hair in the sink is inexcusable a clean sink is not difficult to achieve The last photo is the back of the bathroom door I don’t know what that substance is , maybe blood? The dismissive attitude of hotel staff was disrespectful. Additionally, I checked out at 8 o’clock in the morning and neither the walkway. or parking lot had been shoveled or at the very least salted/sanded. This is Amherst I expect better.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Brandon B wrote a review Dec 2022
Shakopee, Minnesota18 contributions3 helpful votes
Pros: I did not sleep here Cons: -dead bed bugs -faucet fell off -mattresses had yellow stains all over them -place was not updated at all We told the front desk this and they said they cannot do anything about refunds and we would need to talk to the manager a couple days later when he is back. Once bedbugs were mentioned we got a refund. The manager needs to quit his job because he clearly doesn’t do it well.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
AU$162 - AU$277 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
red roof inn university at buffalo amherst hotel amherst, red roof inn amherst, amherst red roof inn
LOCATION
United StatesNew YorkAmherst
NUMBER OF ROOMS
108
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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RED ROOF PLUS+ UNIVERSITY AT BUFFALO AMHERST (AU$162): 2024 Prices & Reviews (NY) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Red Roof PLUS+ University at Buffalo Amherst
Which popular attractions are close to Red Roof PLUS+ University at Buffalo Amherst?
Nearby attractions include AMC Maple Ridge 8 (1.0 km), The Northtown Center at Amherst (1.0 km), and The U (1.0 km).
What are some of the property amenities at Red Roof PLUS+ University at Buffalo Amherst?
Some of the more popular amenities offered include free parking, facilities for disabled guests, and express check-in and check-out.
Which room amenities are available at Red Roof PLUS+ University at Buffalo Amherst?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Red Roof PLUS+ University at Buffalo Amherst?
Guests can enjoy free instant coffee during their stay.
Is parking available at Red Roof PLUS+ University at Buffalo Amherst?
Yes, free parking is available to guests.
What are some restaurants close to Red Roof PLUS+ University at Buffalo Amherst?
Conveniently located restaurants include Santora's Pizza Pub & Grill, Forno Napoli Pizza & Italian Kitchen, and Blue Fire Grill.
Are pets allowed at Red Roof PLUS+ University at Buffalo Amherst?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Red Roof PLUS+ University at Buffalo Amherst?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Red Roof PLUS+ University at Buffalo Amherst?
Many travellers enjoy visiting Frank Lloyd Wright's Martin House (7.4 km) and Benjamin Long Homestead (7.5 km).
Is Red Roof PLUS+ University at Buffalo Amherst accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.