The hotel itself is quite nice and in a good place. The team is not nice and very bad service
- Thien Trung Hoi An

The hotel itself is quite nice and in a good place. The team is not nice and very bad service
We got our Ipod stolen yesterday, after we have left it at one of the computers at the reception to be charged with power. We told the receptionist so she could keep an eye of it, but two hours later it was stolen. Today we went to the police and they said that there is many problems with this hotel,...
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the place itself is very nice and close to everything. the rooms are clean and big enough for this price. put the staff is very unfriendly and you dont feel welcome there...
Upon arriving this place seemed great for 12$ a night. The room seemed clean and there was a pool. Later that evening we went to take a shower, no hot water, went to turn on the aircon, didn't work. We went to reception and were told that we had to pay more for the aircon, fair enough but tell us...
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This hotel is very basic, nearly without all the important things you need. We stay here only one night for very short trip to Hoi An. We were recommended this hotel by a local man. When we arrived nobody welcome us for staying here that was our feeling. Nobody helped us carry our bag even it was so hot and...
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My girlfriend and i spent a week in this hellhole and figured out a way to get our passports back in advance after we read all the comments on this website. Thank you tripadvisor!! The trick we used went like this: My girlfriend went down to the reception at 7 am on the day we had to check out. She...
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This place is a big CRAP. Noisy, rude and misses every kind of professionalism. I would have prefer to sleep on the street not here. In my next book this gonna be the bad exemplar how to manage a Hotel. Just simple stay away from this place.
This hotel is beyond horrendous. Firstly the staff are extremely rude and vulgar. The staff are perhaps the most inadequate and vulgar human beings I have ever encountered. After this experience, I never trusted a single Vietnamese person again, as the hotel owners delight in offering a melancholic service to their clients.
The room smelt like a swamp and the...
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There's no service in this hotel, the people working there are rude and not helpful at all. It's dirty and noisy. We didn't get much sleep staying at this hotel. When we arrived they told us the room cost 12 dollars per night, but when we're gonna check out they said 15. We had no other choice than to pay...
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We got touted by a guy on the street for a $10 room with a pool and couldn't say no. This place is fine, staff seemed ok, but didnt book anything extra with them. They did try to push a grotty tailors but you can always say no (amusingly he tried to suggest it was a tip he'd been given...
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