We booked 2 x family rooms which very comfortably accommodated 2 adults and 2 children in each. It was spacious, unlike other so called family rooms where you're crammed in. The staff were friendly and everything ran smoothly on check-in albeit a little slow. There were other guests checking in before us who experienced problems which caused the delay, but... More

We arrived at the hotel around 2:30 thanks to a flight cancellation due to a typhoon. We thought that since check-in time was 2pm this would be okay since our room would have been ready for a while. Not the case. We arrived and they said that nothing was available at the moment and they would store our luggage for... More

I stayed for several nights at this hotel. If I hadn't prepaid creating problems for refunds, I might have invested time to switch hotels. Rates were decent for a huge room in back, the wi-fi worked well and the location is very convenient with a quick trip across the bridge to the heart of old town. I think I read... More

I just finished my stay at the Long Life Riverside, and I wish I was still there! I had no problems checking in. They asked me to take a seat and presented me with a freshly squeezed orange juice, before showing me to my room a couple of minutes later. The room was beautiful! Lovely and light, with some sweet... More

Bad points - Did not feel welcomed AT ALL!! NO SMILES! - Shower or shall i say dirty Jacuzzi is totally useless for showering in! water goes from hot to cold every 20 seconds!! - Dirty stained bed sheets which do not get changed regularly. - Uncomfortable hard beds - Service is bad, staff at reception not friendly - Cobwebs,... More

We were very happy with our stay at the Long Life Riverside. Having done the bookings ourselves via email, we were a bit nervous having read previous reviews. On arrival, we were asked for our voucher. I explained we didn't have a voucher since we booked by email, so we were asked for a copy of the email. Luckily I... More

My arrival was a bit scrambled as the car from hotel did not met me at the bus station as agreed (they did appologise for that) A taxi brought me to Long Life hotel. It took a couple of minutes for girls to check my booking and send me to Long Live Riverside hotel. The city view room was cosy... More

This was a lovely hotel, we really enjoyed our stay and I would recommend it for a pleasant stay in Hoi An. However there are definitely some areas that could be improved upon to make it more professional. The place feels slightly run down and could be better looked after, it needs to be kept clean, painted, etc. Our bathroom... More

Our arrival here was a disaster. We had booked and paid for four nights at about $62 a night, but told on arrival that there there was no room. The booking confirmation from Agoda meant nothing. They had double booked. And they made no real apology apart from "terribly sorry". Now in my my understanding of management practices, this phrase... More