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Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet, Al Ain 24476 United Arab Emirates
Traveller (1347)
Room & Suite (300)
Dining (144)

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About

#9 of 16 hotels in Al Ain
Location
Cleanliness
Service
Value
Mercure Grand Jebel Hafeet is a unique mountain oasis resort at the top of historical Jebel Hafeet at the lofty height of 3,000 feet. The hotel features 124 rooms and suites offering ultimate comfort and tranquility in a verdant and spectacular setting with good view, free of noise & air pollution, family-oriented. The hotel is well-known for local and international market in both Business and Leisure Segments. Romantic stay for Honeymooners, Team-building activities & cool climate during summer. Al Ain is the second largest city in the Emirate of Abu Dhabi and also known as "The Garden city" as more than 30 gardens and parks are located there. Jebel Hafeet mountain is the highest peak in the country and an important tourist attraction. The summit rises more than 4000 feet (1219 m), and the air on the peak is cooler and fresher than the plain below.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Mini golf
Kids stay free
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Water park
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Mountain View
Family
Languages Spoken
English, Arabic, Hindi
1,572Review18Q+A100Room tips

Reviews
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Saber T wrote a review Jan 2024
1 contribution
One of the best experiences I've ever had is the 5 days experience I had in Mescure Hotel in Al Ain above Jubil Hafeet. Mecure Hotels excel in delivering a seamless experience with well-appointed rooms, diverse culinary offerings, and inviting swimming pools. Their services, encompassing attentive concierge assistance and modern amenities, cater to the needs of both business and leisure travelers. Strategically located, Mecure Hotels offer captivating views, enhancing the overall stay with a blend of comfort, style, and scenic beauty. Mecure Hotels are a reliable choice, seamlessly blending modern comforts with diverse services. The well-appointed rooms, tempting culinary options, and inviting pools contribute to a pleasant stay. The strategic locations provide captivating views, adding an extra layer of enjoyment. Overall, Mecure offers a consistent and satisfying experience for various traveler preferences. I recommend this hotel to relaxation and it's affordable for nearly everybody and finally I rate this hotel 9.5 out of 10.
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Date of stay: December 2023
Value
Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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lorenzo01 wrote a review Jan 2024
shipley derbyshire660 contributions275 helpful votes
I found some of the reviews difficult to believe .For the price charged it is excellent .The room was spacious with very good towels and linen .A fantastic view of Al Ain and a splendid swimming area .We enjoyed the restaurant food at breakfast and dinner .The staff were very friendly and helpful .An issue with most places is the litter left by clients .It wasn’t too bad here but it needs picking up regularly but staff in the pool area don’t seem to seeing or the plastic waste over the fence ! We will definitely return .
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Date of stay: January 2024
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Julia wrote a review Dec 2023
Dubai, United Arab Emirates35 contributions3 helpful votes
+1
Awesome place in Al Ain! Special thanks to the staff and RAHUL for the quality and courteous service! Beautiful sunsets, delicious food in the restaurant, large room and overlooking the pool! In hot weather, the best thing that can be is to stay in the mountains, in one of the best Mercury hotels! The room is clean, large area, there is mini golf, table tennis, billiards, you can watch an open-air movie! The hotel is great!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Special thanks to the staff and RAHUL for the quality and courteous service!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Tharindu Darshana wrote a review Dec 2023
Dubai, United Arab Emirates718 contributions9 helpful votes
I'm pretty disappointed in how they treated us for dinner; we ordered a half-board package, and the kids didn't get soup or dessert. This is the first time I've seen this type of cheap hotel chain in the UAE. I believe hotel management should investigate how this individual treats guests. I asked my dinner if there was any carrot in my salad, and he brought us another carrot platter. This is a hilarious scene. Guests should not be booked for the hotel's half-board package in the future.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Bushra wrote a review Dec 2023
2 contributions
Location weather and view 10/10 Room cleanness 7/10smelling carpets, old toilets and towels . Room service 0/10 the worse ever , our child received his kids meal after almost 2 hours . Restaurant al khaima should be operated only as a coffe shop not for dinner at all , service 4/10 food arrived cold and overpriced 4/10 . The Toilets in the common area 0/10 awfully dirty and stinky. Al ain is a beautiful city , it deserves better than this.
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Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Climber58054406993 wrote a review Oct 2023
Dubai, United Arab Emirates2 contributions
From reading the reviews, people who have gave this 1 star have never stayed in a truly dreadful hotel. Saying that people who have given it 5 can't have stayed in an amazing one either. It definitely sits in the middle in terms of price and quality. It's such a shame because it's failing to make the most of its amazing location and selling itself short. The drive up is spectacular and the view from my window was one of the best i've seen. The pool was nice as was the sitting area around it. The staff are lovely although seem a bit stretched. However, it really needs modernizing. My room smelt really badly of smoke and the furniture was chipped and retro. When looking behind the drawers, it was evident that it hadn't been deep cleaned in a while. There's one bar not open and there were deals displayed at the pool bar that were no longer on. The food was pretty average my second meal got bought with no cutlery, condiments or napkins :-) Just standard things really. There's a tobogan ride by the pool that's derelict and there didn't look like there was much life around the mini golf. All in all I did a have a nice time there and price wise it's probably just about worth it. I did come away thinking, if The Address got their hands on the place, they could turn it into something spectacular. As it is, there feels an overiding air of acceptance that it's lower/mid range and doing just enough to get people in.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Shelley B wrote a review Oct 2023
Hatfield Peverel, United Kingdom12 contributions4 helpful votes
Our experience was so poor we checked out and left within 90 mins and booked another hotel in the city. The only truth about his hotel is the location is incredible up on the mountain. The rest of the website imagery is nothing short of a vast exaggeration bordering on lying to guests. They state there are multiple restaurants, one being suggested as a wonderful terrace restaurant, which is nothing more than a hole in the wall style pool cafe, there was broken furniture strewn around in out door spaces, the rooms are tired, dated and dirty, the hotel is a disgrace to the Accor brand
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Alaa E wrote a review Oct 2023
2 contributions1 helpful vote
My recent stay at Mercure Grand Hotel Jebel Hafeet from September 29th to September 30th, room number 319, was an utterly horrendous experience. To begin, a member of the housekeeping staff entered our room without permission while my family and I were sleeping. This intrusion was not only startling but also highly disrespectful, especially as my wife was not wearing her hijab at the time. I am contemplating filing a formal complaint with the Department of Culture and Tourism and considering legal action. The hotel's maintenance is abysmal. The quality of the linens in our room was deplorable, and we were left without towels. The staff's hygiene standards were shockingly poor, and many sanitary fixtures were inoperative. The furniture was unsatisfactorily clean, contributing to an overall unpleasant experience. The breakfast served was the worst I have ever encountered in a purported 4-star hotel. In light of these numerous issues, I firmly believe that this hotel does not even deserve a 2-star rating. My stay was marred by these consistent problems, making it the most disappointing hotel experience I have ever endured.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: The worst 4 stars hotel ever!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kuruvilla Zachariah wrote a review Aug 2023
Dubai, United Arab Emirates50 contributions15 helpful votes
Nestled atop Jebel Hafeet in Al Ain is this understated family hotel. Understated, because one wouldn't think it is as good as it was, being an older property.  Once inside, the central atrium looks impressive enough to make you think otherwise. There are plenty of parking spaces in front. The rooms are large, clean, and well appointed, with all the usual amenities. The balconies are relatively small, but some of them boast views of the city below, overlooking the pool in front. If you have the choice when booking, do request rooms with "city view" over "golf view," which only overlook the mini golf course. The pool is the big surprise! It is the draw that brings families together. Boasting some water slides, a large children's pool area, and a pool bar for snacks and refreshments, this pool has everything a family needs to spend hours in together. There are alert pool guards to monitor what's going on, be it children left unattended, someone in a spot of trouble in the water, or just generally keeping a bit of discipline in case of any unseemly behaviour. In other words, it felt like a safe place to have some healthy family fun. There's also a gym, a squash court, mini golf, and a pool table to use either for free or at a very nominal rate. The included breakfast was a fairly comprehensive spread. There was even a live cooking station for eggs done to order. It was quite satisfying, both in quality and the variety that the buffet offered. Of course, being a 4-star property, ala carte prices are at those levels, so one needs to be realistic about that fact when ordering food from room service or at restaurants. Remember, outside of the hotel on the top of Jebel Hafeet, there are only two restaurants, and one was closed for renovation when we visited. So carry all your essentials, like water, juices, and snacks, and plan to drive down to Al Ain for other meals if you are not going to be using the hotel restaurants. That said, the amenities counter in the room had an electric kettle and a few sachets of black and green teas, coffee, and creamer. There was also a mini bar in case you wanted to bring in water and beverages and keep them cool in the room. We were upgraded to a superior room, so I am not sure if all rooms have these. The bathrooms have shower gel and shampoo in pump-action bottles instead of individually wrapped soap. That was way easier to use, less messy, and kept waste to a minimum. They also come with a shaving mirror and hair dryer. The bath area is separate from the toilet and bidet.  The queen bed was large enough for two adults and a child or two. We asked for an extra mattress for our 14-year-old, which came at a nominal rate of only Dhs 25 extra. At the checkout, they were gracious enough to throw that in for free. Finally, the staff were generally very helpful, courteous, and unobtrusive. A big shout out to Manish Tiwari, the Front Office supervisor, and his team for making our stay stress-free and accommodating.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Shinod Punnappully wrote a review July 2023
Dubai, United Arab Emirates8 contributions2 helpful votes
Our Stay was Amazing, top of the mountain they have managed to get all the facilities, Kids Enjoyed well and they have several activates for all the level people. View from the room was very nice, especially in the night from the pool side view was amazing down to the valley.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
AU$76 - AU$130 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure grand jebel hafeet al ain hotel al ain, mercure al ain, accor al ain
LOCATION
United Arab EmiratesEmirate of Abu DhabiAl Ain
NUMBER OF ROOMS
124
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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MERCURE GRAND JEBEL HAFEET AL AIN HOTEL (AU$76): 2024 Prices & Reviews (Emirate of Abu Dhabi) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Mercure Grand Jebel Hafeet Al Ain Hotel
Which popular attractions are close to Mercure Grand Jebel Hafeet Al Ain Hotel?
Nearby attractions include Green Mubazzarah (2.0 km), Green Mubazzarah (3.2 km), and Al Ain Classic Car Museum (5.0 km).
What are some of the property amenities at Mercure Grand Jebel Hafeet Al Ain Hotel?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Mercure Grand Jebel Hafeet Al Ain Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Grand Jebel Hafeet Al Ain Hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Mercure Grand Jebel Hafeet Al Ain Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Grand Jebel Hafeet Al Ain Hotel?
Conveniently located restaurants include Le Belvedere, Gazebo Restaurant, and Curry Pot Restaurant.
Are there opportunities to exercise at Mercure Grand Jebel Hafeet Al Ain Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Mercure Grand Jebel Hafeet Al Ain Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Grand Jebel Hafeet Al Ain Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Grand Jebel Hafeet Al Ain Hotel?
The staff speaks multiple languages, including English, Hindi, and Arabic.
Are there any historical sites close to Mercure Grand Jebel Hafeet Al Ain Hotel?
Many travellers enjoy visiting Al Jahili Fort (15.4 km), Al Murabba Fort (15.8 km), and Mezyad Fort (9.2 km).