Was a bit concerned after reading some of the reviews but had a fab time at this hotel. Firstly I would not say it is a 5 Star but more a 4. On arrival it was 1.30 in the morning so we did not have any wait at reception to be given our room. We was on the 4th floor... More

I travelled to this hotel for a pre-wedding relaxing break with my fiancée but found the experience far from relaxing. Apologies for the long review, but I have tried to be as honest and unbiased as possible. I read the poor reviews before booking but as it was by far the cheapest "5 star hotel" in the area we thought... More

fantastic all round,foore d was excellant,and staff were very friendly the whole holiday was 1 of the best,and we have been on many and would certainly go bk again,even thinking of going again in september for my birthday.CAN,T WAIT !!!!!

Just come back after two weeks at this hotel looks nice when you arrive utter chaos at check in people jumping in front of you as you where invisible., given 2 credit cards no explanation found they where for towels for the beach, this is now 4pm no room ready sent down to a bar chips and a burger till... More

Have just spent a week at this hotel. Room 433 and therefore had a decent view. Room clean and comfortable but air con not very efficient. Beds and towels changed every day. Food very boring and we found the staff not very obliging. My husband ate mainly bread and cheese all week. The egg man in the morning was hopeless.... More

Been here for just 5 days, I feel that I have seen enough and feel that I need to put my honest comments down so others can see. It all started at reception which is divided into 3 we queued to check in then we were told we were in the wrong queue, so started to queue again. Once we... More

I cannot believe what I have been reading - this was second holiday at Surmeli Efes. Staff are courteous and helpful. The pools are spotless and it is great that you can choose between the entertainment pool, large pool adult only pool, spa pool and beach so something for everyone. Food is fresh and not repetitive, helped by the Sunday... More

Maybe it was our fault for not researching this hotel better, but we almost left the minute we arrived. And it got worse after that. This is mass-tourism at its worst, starting with the wrist band shackle and ending with the herd feeding (otherwise known as dinner) at night. The beach was nice and the hotel has a lot of... More

The pictures do not paint the story. Very rude staff, due to there very limited knowledge of English. Children aged 12 working in bar and restaurant, charge 2 euro for orange juice at breakfast, 7 euro for ice cream, air condition turned off to save money, quote from bar manager. First room we were put in was a disgrace, 3... More