I stayed at the Bel Air for two weeks and had to change rooms twice, the rooms are pretty basic nothing luxurious but fairly clean. The entertainment is ok, the food in the restaurant..never again. I had one meal and it was my last because in it was a dead cockroach, for the rest of the visit I ate out... More

Please believe all the bad reviews, they are true! The first room we were given was dirty with hairs and peanuts in the bed, not to mention staines. They actually used the curtains as blankets on the bed. The tiles everywhere were cracked and dirty. The toilet seat was broken, no hot water at all. Not to mention the bathroom... More

we travelled to this hotel in 2007 and loved it ,so again thought we would try it ,found it very hard to book a package for this hotel ,on arrival staff where just as friendly as i remembered and some where still there from our last visit not many english or irish use this hotel but to be honest it... More

I stayed in Bel Air Hotel with my friend & her family in Augest. We arrived in the early hours of the morning & staff had our room totally mixed up so we had to wait until the manager arrived later in the day before we got our rooms sorted as there were meant to be. Rooms where massive I... More

have stayed here many times...each time was different...was better before it was taken over by happy days company..food on this trip wasnt that good and prices went up considerably for things like coffee the day the new company took over...most nights just ate a starter n sweet..main course not appetising at all.entertainment ok.did aquaerobics every day in pool ..very clean.massage... More

The cleanliness was not state if the art, and we payed way to much for it but that was our on stupidity. The food was not great but, ok. The staff was very friendly and helpful and handled all the complaints adequately. The pool was clean.

after stopping in this hotel for one week i can say it was thoughlly enjoyed i spent £5 a night to stop in this hotel and got my moneys worth. food was really good and if you waqnted somehting different if you ask you got!! the staff were very helpful and pleasant!! rooms were clearned and spotless everyday!! the area... More

i will start by saying the staff were most helpfull and friendly.on arrival the room we were allocated was in a terrible state, looked like there had been a sex party and not cleaned. to the hotel credit we were offered a choice of two different rooms that were large and clean. The hotel caters for a large majority of... More

Even though I spent 20GBP a night I was expecting a little more! "Simple advice, find another hotel." The hotel was supposed to be built in 1994, but is in a state of decay. Its seen better years and really needs a complete revamp. You get the impression that the management/owners are trying to squeeze as much out of it... More