
This resort is a great option if you have an early flight in the morning. I wouldn't want to stay here for an entire trip as being next to the airport is not very relaxing and there is not a lot to see around the resort. However, this resort was lots of fun. The Pools are MASSIVE. The water park...
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* Our room wasn't ready on arrival. Had to wait over 9 hours for it. There were no adjustments, or even an effort made as a good gesture! We had kids, been flying for over 8 hours, and having to wait 9 hours to get in to our room was not the way I wasnted to start our vacation.
*...
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Dear Sir or Madam
I am sincerely saddened to read your feedback here on Tripadvisor and I honestly apologize for the challenges encountered, especially that you did not receive and management response from us as we have our executive team on duty 7 days a week and a Manager on duty 24/7. Most disturbing is the mentioned check in time...
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Please accept appologies for the mistakes.
Location:
Close to airport, so you actually see windows of the plain and noise is horrible.
Part of the buildings are under construction/mantainance - so even in the those which are working the rooms are not in the best condition.
Water park - nice and the only one which actually worth the effort.
City...
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Dear Dany K
Thank you very much for your feedback here on Tripadvisor and we are happy to hear that the Waterpark did meet your expectations during your stay with us. Naturally I am concerned to read your other comments in regards of the Airport and service issues you encountered. We are indeed located close to the Airport hence the...
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The beach is so great, clean and privacy. The Splash jungle is so fun but close a bit early. The hotel is so great and overall we satisfy with everything.
However, one negative comment is that the building in which I stayed is on maintenance. They are doing floor maintenance on the first floor and in front of the elevator....
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Bought a discount coupon and was apprehensive when discovered how close to the airport, but was pleasantly surprised, fantastic helpful staff, beautiful pool, sensational clean, clear beach (practically all to ourselves). The planes were no way a distraction, not noticeable in the rooms, and quite a sight to observe from the beach/pool chair. A free daily shuttle to Patong, fantastic...
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My partner and i stayed here the night before we flew back to Sydney. The resort was fantastic, the rooms where very comfortable. The resort itself is huge, offering two swimming pools, access to the beach, and access to a large water park.
To compensate for the size of the resort they offer gold carts for transportation, which is convenient...
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It is easy to criticize this resort. Built initially as a large condominium park looking like a characterless office park and so close to the airport runway the initial impression is less than favorable. A more open minded approach can find benefit in this attractively priced family orientated resort.
Because the rooms were built as high quality condos they are...
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Recently we spent the weekend at this fantastic resort, from the moment that we checked in the staff were great. The service provided through out the resort was consistent and nothing was ever a problem. I can recommend this hotel to anyone who is looking at a nice relaxing vacation.
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Centara Grand West Sands Resort and Villas
The Centara Grand West Sands Resorts and Villas is perfect for a family holiday in the sun.
Food was of good quality and plenty of it. Breakfast was included in the price of the room and we filled up on either the western or Thai buffet breakfast and that carried us through to...
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