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All 25 Rawai hotels

Serenity Resort & Residences Phuket

5.0 of 5
14 Moo 5 | Rawai, Muang, Rawai, Phuket 83130, Thailand
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Serenity Resort & Residences Phuket
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Ranked #2 of 25 hotels in Rawai
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506 reviews from our community

Traveller rating
    328
    126
    30
    17
    5
See reviews for
Families
115
 
Couples
235
 
Solo
19
 
Business
4
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Singapore, Singapore
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 16 June 2013 NEW

Second stay at pool villa and my family still loves it enough to be planning the third trip. Service is top-notch as some of the staff recognised us from 6 months ago. The beach isn't a swimming beach but the high tide waves crashing against our villa retaining wall at night is the best lullaby ever! Laundramat and 7-11 across... More

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1 review
5 of 5 stars Reviewed 10 June 2013

This is my second stay here, and I was here 6 months ago with my family. This is the 4th day of my 7 day stay in the pool residences. The driver was late to take us to the resort, but he was very apologetic, and it wasn't his fault as our flight landed early. Cold towels and cold water... More

Was this review helpful? Yes
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review
15 June 2013

Thank you very much for your nice review and it was nice to have you and your family back at Serenity! We are happy to learn that you appreciated our little gift (the pen) for returning guests:) Torch lights are supposed to be set-up in all our rooms, so please let me check why it was missing from your room.... More

auckland
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 9 June 2013

beautiful setting , fabulous design and great staffing -still very good 2yrs after our 1st visit- the thai food maybe a bit tastier and still great multicultural breakfasts and wide range of meals and snacks to suit home sick europeans and kids! A mud flat estuarine beach, but as a result free of noisy disturbances and the pool is up... More

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Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review
15 June 2013

Thank you so much for your great review and it was nice to have you back at Serenity! We look forward to welcoming you and your family again! Sincerely, Urs - General Manager More

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 June 2013

We stayed there for 2 nights at the H20 suite. The room is perfect for honeymoon. I enjoyed the facilities very much, especially the private pool and bath tub. The hotel is located in the Rawai area, so there isn't much to explore on foot outside, unlike Patong. The dining options are quite limited and a bit on the high... More

Was this review helpful? Yes 1
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review
7 June 2013

Thank you so much for your review and comments. I will certainly pass on your compliments to our Asst. Front Office Manager, Ms. Ka and discuss your comments about the pressure of the massage with our spa team. As for the pool pump, it is normal that the pump is not running 24 hours per day as the pump is... More

Kolkata (Calcutta), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 25 May 2013

Well, I am writing this review from the hotel itself, though ideally one should write a review after checking out. I decided not to wait because I thought it is important to jot down points while they are still fresh in my memories. I am traveling with my wife and 6 year-old daughter, and we are on a vacation. Phuket... More

Was this review helpful? Yes 6
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review
7 June 2013

Dear Washed, Thank you so much for your detailed review and we are certainly glad to hear that you enjoyed your holidays at Serenity! As you mention correctly, swimming in the sea on our beach is restricted during low tide as we are located on the East coast of Phuket Island. We do, however, offer a complimentary shuttle bus to... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 May 2013

Me and my wife were going there for our honeymoon for 4 days 3 nights. The suite is huge and cosy!! The view from the room and the swimming pool is so nice. The restaurant is just next to the swimming pool and is a sea view restaurant. The price, I would say is reasonable, and the taste of the... More

Was this review helpful? Yes 1
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review
7 June 2013

Dear Alex, thank you very much for your great review and we are happy to learn that you enjoyed your stay at Serenity. As you point out correctly, Serenity is located on the more quiet side of Phuket island and away from the hussle and buzzle of the popular west coast beaches and therefore a great place to chill-out. We... More

Dubai, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 13 May 2013

On arrival we were met by a member of the hotel staff to drive us to the hotel. He was on time & friendly, we arrived at the hotel within 1hr. Check in was smooth & we were then shown up to our room and given a quick explanation of how everything in the room worked which was useful. The... More

Was this review helpful? Yes 2
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review
18 May 2013

Thank you very much for your detailed review and we are happy to hear that overall you enjoyed your time at Serenity. Our resort does not aspire to be a 5-star deluxe resort in every sence of the word and we do not have an official star rating. The ratings are given to us by our guests and other independent... More

Naples, Florida, United States
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 12 May 2013

We stayed at the resort for 3 nights at the end of a long trip touring Thailand and Laos. We reserved a pool suite which had a gorgeous view and was very spacious. The resort is not inexpensive but the quality was appropriate for the prices and not far off what we would pay back in the U.S. for similar.... More

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Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review
18 May 2013

Thank you very much for taking the time to write such a nice review about Serenity and we are glad to hear that you enjoyed your holidays with us. I will certainly discuss your suggestions about the spa with our team here. Apologies for the fact that you did find the water in your pool too cold but swimming pools... More

Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 8 May 2013

My hubby & I stayed here for 4 nights in May 2013. We had arranged for airport transfers. The driver was slightly late in picking us up. We were just about to get paranoid and were digging for the resort contact number when the driver showed up. It was almost an hour's drive before we reached the resort, but it... More

Was this review helpful? Yes
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review
18 May 2013

Thank you very much for taking the time to write such a detailed review about your recent stay at Serenity Phuket! We are happy to hear that overall you have enjoyed your time with us. I apologize for the mishaps with your amenities set-up in the room. We do normally provide soap, shampoo and toiletries in all our rooms! I... More

Chiang Mai, Thailand
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 7 May 2013

Very spacious rooms in a sloped setting at the seafront, with friendly and professional staff. Good facilities such as Spa, Gym, etc. But a huge asset is the seafront, where the pool, bar and restaurant are located, offering fantastic view of the sea and surrounding islands as well as distant ship traffic. An absolute stunning place, allowing to savor the... More

Was this review helpful? Yes
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review
18 May 2013

Dear Heinz, Thank you so much for your nice review and we are happy to learn that you enjoyed your time at Serenity Phuket! With kind regards, Urs - General Manager More

 
 
Serenity Resort & Residences Phuket
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Hotel Summarization (Beta)

What travellers say

  • Pool area(23)
  • Very good(12)
  • Sea view(9)
  • Taxi stand(6)
  • Breakfast buffet(4)
  • Coral island(4)
  • Bedroom suite(4)
  • Front desk staff(4)
  • Only negative(4)
  • Would highly recommend(4)

Additional Information about Serenity Resort & Residences Phuket

Address: 14 Moo 5 | Rawai, Muang, Rawai, Phuket 83130, Thailand
Phone Number:
Region: Thailand > Phuket > Rawai
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Rawai
#1 Top resorts Hotels in Rawai
#1 Luxury Hotels in Rawai
#1 On the Beach Hotels in Rawai
#3 Romantic Hotels in Rawai
Price range (per night): $54 - $183
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Nestled in Chalong Bay, on Phuket’s sunrise coast, Serenity Resort & Residences Phuket will surprise and delight its privileged guests. Just 64 sumptuous, oversized rooms, suites and stunning beach residences. Some residences enjoying their own generous sized private pools, providing the highest standards of comfort and luxury. Contemporary design, flawless personalized service and ultimate nautical lounging experiences. Serenity's facilities include its famous "Senses Spa", the East 88 Beach Lounge, a fully equipped gym, FREE WiFi access across the resort and much more. ... more   less 
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Also Known As:
Serenity Resort & Residences Phuket Hotel Rawai
Serenity Resort & Residences Phuket Hotel
Serenity Resort And Residences Phuket
Outrigger Serenity Terraces Hotel
Serenity Resort & Residences Phuket Rawai

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