One does not want to over-praise, but I have to say this hotel has the greatest staff we have ever experienced in recent years. We were there for 8 nights and had a room close to the pool with a sea-view. From check-in, rooms, dining, concierge, tour-desk and shuttle service this hotel's staff excelled. They were polite, well mannered and... More

We had wonderful time at this hotel. The breakfast was a great start to the day, only limited by how much you could eat! With happy smiling,attentive staff. The resteraunts were all lovely and very good value for resort resteraunts. The shuttle was efficient and very useful. When we finally dragged the children from there fabulous 3 tiered swimming pools... More

Novotel patong beach in Thailand is really amazing .. due to many reasons : 1> high quality hospitality & service . 2> wonderful sea view from the high level of the hotel ( as it's built on a small mountain facing the beach) 3> when u ask for any thing u 'll get it within few minutes . 4> i'f... More

Very nice hotel. Beach is right down the street. There are 2 supermarkets nearby for in case if brekfast is not included. We were very happy staying at Novotel.

We had an awesome experience staying here, it was our 1st overseas stay and we were a little nervous, but these people made our stay amazing. Staff were so friendly and nothing was too much trouble for them. Breaky every morning was fantastic, with the best omeletes cooked just right for you. (thanks James). Couldnt fault it at all. Would... More

I travelled to Phuket in May 2012 and stayed at the Novotel Phuket Resort. The service is good. The Customer Service Manager (Kathy) is always around to greet Guests and listen to feedback. And she makes sure that all feedback are taken seriously. The hotel location is very good and is only a 5 minutes walk away from the Karim... More

Such a great experience, the service was great, room was beautiful and the shuttle service to the enterence is great.. Beautiful pools and and lovely staff who are very helpful.

I agree with snobbish-jo. The property is nice, if you are not going anywhere. That is why we booked but the staff barely speaks English and the language barrier is frustrating. I often stay in Accor hotels because they are everywhere but have not encountered a more apathetic staff. Not even in France! They smile at you while being rude.... More