Stayed 6 nights in a resort Pavillion and sadly I have to agree with "underwhelmed" - the real positives are the setting and the quality of the accomodations both of which are great (even allowing the for the industrial eyesore to one side). However the rest of our experience really fell short of what I would have expected both from... More

During a two weeks visit to Thailand indeed I could not have missed spending a night at the Ritz-Carlton Phulay Bay! The resort is located in an impressive and untouched location, surrounded by strong coloured vegetation. The arrival was definitely one of the most unforgettable moments during my stay: not having a reception to check in surely welcomes you to... More

My husband and I unfortunately arrived during a mini-monsoon (crazy amount of rain) so check-in was done in our Resort Pavillion rather than being done in the usual reception pavillion. We booked the Resort Pavillion as it was the cheapest option but also because it is actually a lot larger than the Ocean View rooms which are on the floor... More

I'm surprised this has the ritz Carlton name on it. The staff tried but just couldn't manage 5* service. We had to ask repeatedly for things, had to wait repeatedly for things that were supposed to be included etc...the food was mediocre, especially for the price. The breakfast buffet wanted to charge extra for waffles. What? There are many areas... More

Ok it isn't a budget travellers choice but people who are rating this resort as poor are coming from a different planet. The new Portugese manager and her staff are doing everything to make a stay as pleasant as possible. Special thanks to Jib, who really looked after us and made our stay an unforgettable one as we travelled for... More

I am an assiduous frequenter of resorts of its kind in the world, and I can testify that I spent an unequaled experience at this resort. The care of gardens, villas, spa, pool, restaurants and bars and in particular staff from the bartender, through exclusive butler, to the manager of the hotel make this site one of the world's most... More

I had high expectations for the Phulay Bay and was worried in the beginning that there might have been too much show/buzz around the place since Hangover 2 was shot there. The budget for building the place was something around USD 200 million. The Phulay Bay opened December 2009, so it is 3-years-old now. They have 54 villas, 6 are... More

Superb! The rooms, the food, the Spa, the surroundings, but, especially, the service, the sincere smiles. A week we will always remember.

I stayed here in October 2011 and was lucky enough to stay in one of their top Royal Villa's. Let me just say from the amazing arrival experience to the wonderful service from not only my butler but all of the staff, this was one of the best travel experiences I've ever had. As a travel professional specializing in high-end... More