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Mercure Batam

Jl Raden Patah 12, Riau Islands Province 29432, Indonesia
Hotel amenities
Mercure Batam
Professional photos
32 traveller photos
Ranked #13 of 46 hotels in Batam
3.0 of 5 stars 107 Reviews
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107 reviews from our community

    Trip type
Traveller rating
    12
    41
    34
    14
    6
Date Rating
Bandung, Indonesia
1 review
“electrical installation network”
3 of 5 stars Reviewed 28 May 2012 NEW

Was this review helpful? Yes
Top Contributor
56 reviews 56 reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
“Like a wet ash tray!”
3 of 5 stars Reviewed 11 May 2012

One of my coworkers called while I was there and asked how the hotel is... Like a wet ash tray was the only thing that popper out of my mind. The rooms feel like somebody soaked them with steam. There is just a wet feeling about the whole place. The hotels also smells like smoke...too much. Bed was ok to... More

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review
15 May 2012

Dear traveler, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. It is with sincere regret that we note your dissatisfaction and unfortunate experience, please rest assured that we definitely will follow up your comment. We are pleased to read that you have a good night sleep and will improve on... More

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Coll Hotel, Excellent Staff”
4 of 5 stars Reviewed 1 May 2012

The hotel is not really a posh hotel, but it was cosy for a one night stay. The staff are professional and pleasant. Got a superior room; clean and comfortable to say the least. Dined in the restaurant at the lobby; good tasty food. They do not have much selection for wine, we chose a napa chadonnay, which was nicely... More

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6178, General Manager at Mercure Batam, responded to this review
3 May 2012

Sincerely our beloved guest, Thank you for your feedback and comment for your recent stay at our hotel. We are very pleased to read that you are enjoy your stay and happy with the service and food quality and taste. It is always encouraging for us to learn that our guests are satisfied with our services as it is what... More

Singapore, null, Singapore
1 review
3 helpful votes 3 helpful votes
“I will never stay here again”
1 of 5 stars Reviewed 13 April 2012
3
people found this review helpful

I booked the Mercure Batam hotel for a 3D2N stay on the. This was also my first time visiting Batam and from my knowledge, this hotel belongs to the ACCOR hotels group. I expected it to be more reliable. The staff : THE BAD Here goes, we requested for an early check-in (through the website) and when we arrived at... More

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6178, General Manager at Mercure Batam, responded to this review
16 April 2012

Sincerely our beloved guest, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. It is with sincere regret that we note your dissatisfaction and please accept our sincere apologize for what you have been through and unfortunate experience, please rest assured that we definitely will follow up your comment. We are... More

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2 helpful votes 2 helpful votes
“Worst hotel that i have ever stayed!!!”
1 of 5 stars Reviewed 13 April 2012
2
people found this review helpful

I visited mercure hotel on the 7th of april, 3 days 2 night. Accor hotel is well reputated by its excellent customer service. As i know mercure hotel is under Accor, and thus i expected better service from them. Bad: I requested for early check in (on the website) before my arrival to the hotel. I arrived the hotel at... More

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review
16 April 2012

Sincerely our beloved guest, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. It is with sincere regret that we note your dissatisfaction and please accept our sincere apologize for what you have been through and unfortunate experience, please rest assured that we definitely will follow up your comment. We are... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
“Value for money for business or holiday trip”
4 of 5 stars Reviewed 18 March 2012 via mobile

They have all under one roof.. Music Lounge, Karaoke, Business Facilites etc and above all, good service and good food. The area that needed to be improved are lightings and wi-fi in the rooms. A recommendation for your stay in Batam as overall rating and centralised location.

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Malikazhary, General Manager at Mercure Batam, responded to this review
21 March 2012

Dear Bapak Manaff, Thank you for your feedback and comment for your recent stay at our hotel. We are very pleased to read that you are enjoy your stay and happy with the service and food quality and taste. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we... More

Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
“Good Stay”
4 of 5 stars Reviewed 25 February 2012
1
person found this review helpful

Stayed 3D2N at this hotel recently. Arrived early & was checked in by an english speaking receptionist. Reception and staff was helpful & polite. Was handed my room access card within minutes. Hotel location is not near to shopping malls but they do provide free shuttle service to Nagoya Hill Mall at certain time. BCS and Nagoya Hill Mall is... More

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6178, General Manager at Mercure Batam, responded to this review
1 March 2012

Sincerely our beloved guests, Thank you for your feedback and comment for your recent stay at our hotel. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is... More

Singapore, Singapore
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“2D 1N Hotel”
3 of 5 stars Reviewed 24 February 2012
1
person found this review helpful

This hotel is situated very near to BCS mall. Hiring a cab to BCS cost IDR 30k.. Basically, check in and check out is a brisk without much hassle.. The staff are always smiley.. However, do not expect too much for the room.. We have 3 pax sharing the room. There is only 1 set of the slippers and toiletries...... More

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review
1 March 2012

Sincerely our beloved guest, Thank you for your feedback and comment for your recent stay at our hotel. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. We are very sorry for what you have been through and please rest assured that we will follow up... More

Posted by an Accorhotels.com traveller
Batam, Indonesia
1 review
“I just can't believe it, the water heater inside the room is not working.”
2 of 5 stars Reviewed 31 January 2012

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6178, General Manager at Mercure Batam, responded to this review
4 February 2012

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Singapore, Singapore
1 review
“Don't expect much”
3 of 5 stars Reviewed 23 January 2012

You'll be able to see brown stuff in the water when you try filling up the bathtub. Slight stain on the bedsheets. The electric kettle is stained and rusty. There's no proper pavement for walking outside the hotel. It's just roads with slightly heavy traffic most of the time. Hence, was unable to take a walk outside the hotel. Other... More

Was this review helpful? Yes
6178, General Manager at Mercure Batam, responded to this review
25 January 2012

Sincerely our beloved guests, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. It is through feedback such as yours that we are able to improve the quality of our products and services to better meet the needs of our guests. We are very sorry for what you have been through... More

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Additional Information about Mercure Batam

Jl Raden Patah 12, Riau Islands Province 29432, Indonesia
Price range (per night):* 42 AUD - 43 AUD

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