Stayed at the hotel from the 5th - 8th of April. Check in was a breeze thou was greeted by a sour looking recep by the name of yani.I would have thought that indonesian ladies are sewwt by nature but not this staff....not friendly n definitely not the type of service i would have expected from a front desk staff.... More

I frequently travel with my partner either for business or for recreation. It was my first trip to Batam after getting reviews from friends and family and I have to admit that I was a little skeptic since I have worked in a 5-6 star rating hotel myself. I tried getting reviews from the internet and even scrutinised the website... More

Firstly, I want to thank Mr Mansur for helping my partner and I with not only the accommodation, but the ferry trip as well. As our trip was a groupon trip, I expected the hotel to be really busy with the other customers. But once Mr Mansur found out that at the last minute, the ferry for us was not... More

The Swiss-bel inn (there are two Swiss-bel hotels in Batam, the Swiss-bel and the Swiss-bel inn) building is divided in two: one half for apartments and the other half works as a standard hotel. First night we got there due to a confusion there were no apartments available and slept for one night in the hotel. Not bad, but due... More

Hi Mr Mansor! I just would like to thank you for all your kind assistance and efficiency in processing my reservations with your hotel. It was extremely appreciated. Along with that, I would also like to warmly thank all the staff at Swiss Inn as due to a miscommunication with our first taxi driver, we were dropped off at the... More

I stayed for 3 days and 2 nights on this hotel with my mother, booking the place was the worst experience I have encountered getting there was more terrible service. We have booked a tour and by the time the tour group got there was the only time the hotel people started looking for rooms. Sure there was a welcome... More

its a trip of mum,sister n us. our first step in the apartment hotel was greeted with a nice cool drink n a smiling staff.. we requested for a room near access n we were honored for it..the room was nice n clean. the location was ok..taxi was available n affordable just rm15 -rm18.to nagoya hill mall..the front office staff... More

I stayed here last week and unfortunately, the rooms let this hotel down. The lipstick of previous guests on the pillow cases put me in an unfortunate situation. The towels were old, stained and some had holes. On one occassion, i returned to my freshly made room and found the coffe and tea bags left on top of the toilet.... More

Stayed for 3days 2night with 4adult & 3child below 5yrs. Booked 2 bedroom apartment. No issue in check in as we came at the time of check in. Rooms was spacious but worn off due to years in service. Toilet amenities is basic. No attach bathroom for the master room but attach bathroom for the twin bed which make no... More