Sheraton Surabaya Hotel & Towers (Indonesia): See 202 Reviews and 131 Photos

Also Known As:: Sheraton Surabaya Hotel And Towers; Sheraton Surabaya; Surabaya Sheraton; Sheraton Surabaya Hotel

Address: Jalan Embong Malang 25-31, Surabaya 60261, Indonesia

Phone Number:

Region: Indonesia > Java > East Java > Surabaya

Amenities:

Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

#1 Family Hotels in Surabaya

#3 Luxury Hotels in Surabaya

#4 Business Hotels in Surabaya

Price range (per night): 106 AUD - 173 AUD

Hotel Class:5 star (5*)

Official Description (provided by the hotel):: Nestled in the heart of Surabaya, the Sheraton Surabaya Hotel & Towers is a great place to conduct business, catch up with friends and family, or just relax. Next to the city’s most famous shopping center, Tunjungan Plaza our hotel offers a comfortable retreat and an unforgettable experience. Warm, friendly service awaits you from the moment you step through the front door until the last goodbye. ... more less

Reservation Options:: TripAdvisor is proud to partner with Starwood APAC, Booking.com, Agoda, Hotels.com, Orbitz, Expedia, Venere and Tingo so you can book your Sheraton Surabaya Hotel & Towers reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

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202 reviews from our community

See which rooms travellers prefer - 36 traveller tips

Harry19447

Jakarta, Indonesia

1 review

“Nice stay.”

Reviewed 14 May 2013 NEW

Located at the heart of Surabaya, next to a shopping mall make my stay was more enjoyable. A bit old but clean, friendly hotel staffs. The room was quite big and as usual, I could not sleep well on the first night. Free in-room wi-fi and delicious breakfast is also a plus. Value for money at the rate I paid... More

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Dear Harry19447 Thank you for your positive reviews. We are very happy to know that our service and facilities have made your stay a memorable one. We definitely look forward for your return to Surabaya. Warm regards Teresia Wibowo Director of Sales & Marketing More

GeorgeSingapore

Singapore

Top Contributor

51 reviews

39 hotel reviews

Reviews in 17 cities

71 helpful votes

“It's getting tired...”

Reviewed 21 April 2013

Stayed here for 2 nights. Being a Platinum SPG member, they automatically upgraded my room into a suite, an Executive suite if I'm not mistaken. Everything looked clean and neat but it started to look old, especially the bathroom. The bathroom felt like at least 15 years old. I think they should start to renovate the rooms and more importantly... More

Dear GeorgeSingapore Thank you for taking the time to share your feedback of Sheraton Surabaya Hotel & Towers. We were delighted that you enjoyed your stay with us. We appreciate your observation and comments. We will continually monitor and improve the quality of our facilities. We look forward to welcoming you again in the future. Warm regards Teresia Wibowo Director... More

Martin_Fin

Contributor

20 reviews

10 hotel reviews

Reviews in 9 cities

1 helpful vote

“Excellent choice”

Reviewed 15 April 2013

Great location and one of the best value for money. Excellent service and very warm personnel. Room was big, clean and very comfortable and in the executive lounge the service and choice were one of the best I have ever seen. Delicious breakfast as well.

Dear Martin_Fin Thank you for positive reviews. I am happy to hear you had such a wonderful rest at our Hotel. We look forward to welcoming you back when your travel brings you back to Surabaya. Warm regards Teresia Wibowo Director of Sales & Marketing More

HeruJakarta

Jakarta

11 reviews

11 hotel reviews

Reviews in 7 cities

7 helpful votes

“Very Good as Usual”

Reviewed 7 April 2013

I usually stay here every month since my job need me to travel to Sub every month. This is a solid 5* hotel where you can expect good product, Sheraton standard and the most important thing: lovely people. When I compare with my stay with its neighbor: JWM, product, price and standard is almost the same. People is the main... More

Dear HeruJakarta Thank you for being our loyal guest. It’s such a pleasure to know that our service and professionalism make your stay a memorable ones. I have shared your feedback to our associates to boost up their performance. We look forward to welcoming you back at the Sheraton Surabaya Hotel & Towers. Warm regards Teresia Wibowo Director of Sales&... More

Cicillia S

Jakarta, Jakarta Raya, Indonesia

“Thumbs up”

Reviewed 1 April 2013

Great location for sure. Direct location to Tunjungan Plaza, and its near to other shopping location. The service are excellent, people are very warm, helpful, very friendly. Room is clean and comfy. I only stay for 1 night though, and didn't get a chance to taste the hotel facilities. But it's definitely a 'YES' on staying here again on my... More

Was this review helpful? Yes 1

Dear Cicillia S. Thank you for taking your time to share your experiences at Sheraton Surabaya Hotel & Towers. I am delighted to hear that you had an enjoyable stay with us. Your great feedback will be definitely shared among our team. We look forward to welcoming you back in the near future. Warm regards Teresia Wibowo Director of Sales... More

Mike C

64 reviews

30 hotel reviews

Reviews in 29 cities

31 helpful votes

“Strong showing”

Reviewed 21 March 2013

Great location. Great service. Good breakfast buffet. Meeting services were very strong. Rooms were good. Gym facilities were also quite good. Only downside: hotel allows smoking quite liberally. So can be quite overwhelming.

Dear Mike C Thank you for choosing to stay with us on your recent business trip to Surabaya. We are glad to know that your stay experience at our hotel was noteworthy. We did notice that you faced certain inconveniences about smoking policy during your stay with us. Your comments and concerns regarding this things have been brought to the... More

davmelw

San Diego

18 reviews

14 hotel reviews

Reviews in 12 cities

21 helpful votes

“Great Clean Hotel in a very dirty City”

Reviewed 13 March 2013

If you are traveling to downtown Surabaya this is the place to stay. Very clean and well kept. Staff are extremely friendly and helpful. Rooms and grounds all reflect the quality you would expect from a Sheraton Hotel. if you are traveling with family there is an excellent pool that will keep the kids entertained while you go out on... More

Dear Davmelv It is a pleasure receiving your positive insight regarding our service and facilities. We look forward to welcoming you back to our hotel in the near future. Warm regards Teresia Wibowo Director of Sales & Marketing More

SueKarat

Senior Contributor

22 reviews

Reviews in 19 cities

12 helpful votes

“Rustic Surabaya”

Reviewed 24 February 2013

Efficient check in. Excellent lovely room. Extreme comfortable fluffy bed. Plus point. Hotel staff are very friendly and always smiling. Love the breakfast spread. It's a mix of western and asian cuisine. There's an LV boutique at the lobby and what i love about this hotel is it is linked to the Tunjungan Mall. Awesome massive mall. Selling point of... More

Dear SueKarat We are happy to know that you’ve got memorable experience during your stay with us. Your compliment is highly appreciated . We intend to share this excellent news to all assosciates to boost their confidence and pride. Please do let us know when you plan to come back to Sheraton Surabaya Hotel & Towers. Warm regards Teresia Wibowo... More

bigmomatraveling

Prague, Czech Republic

Senior Reviewer

6 reviews

6 hotel reviews

Reviews in 6 cities

5 helpful votes

“Good location and friendly service”

Reviewed 24 February 2013 via mobile

The hotel is located in the same area with tunjungan plaza famous and big shopping mall in center surabaya. Room is spacious and clean but the low ceiling makes it look smaller. There's coffee maker and hot water kettle in the room. I had a good sleep on the comfy bed and pillow. The front desk was disappointing when she... More

Dear bigmomatraveling Thank you for your compliment about our location and facilities. We have taken note of your remark regarding our Front Desk Agent and will address it quickly. Nevertheless, we were happy to learn that your overall stay was excellent. We hope to welcome you back in near future. Warm regards Teresia Wibowo Director of Sales & Marketing More

Bruce_Tripwarriors

Singapore, Singapore

12 reviews

6 helpful votes

“Top-notch business hotel”

Reviewed 23 February 2013

I stayed here as a tourist transiting on my way from Lombok to Singapore and decided to take an extra day and check out Surabaya. Not many people go to Surabaya on a holiday but its actually an interesting place for a short visit if you are into history. I was here for one night. Location and service are excellent.... More

Was this review helpful? Yes 2

Dear Bruce_Tripwarrior Thank you for sharing your great experience in Surabaya! The city has not been known as a leisure destination yet but it is rich with history indeed. We are also happy that you have enjoyed your stay at our property. We look forward to meeting with you again in the near future. Warm regards Teresia Wibowo Director of... More

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Sheraton Surabaya Hotel & Towers

Sheraton Surabaya Hotel & Towers

202 reviews from our community

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