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All 59 Sanur hotels »

Harrads Hotel and Spa Sanur Bali

Jl. By Pass Ngurah Rai Sanur No. 888, Sanur, Bali 80227, Indonesia
Hotel amenities
Harrads Hotel and Spa Sanur Bali
Ranked #46 of 59 hotels in Sanur
3.0 of 5 stars 21 Reviews
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21 reviews from our community

    Trip type
Traveller rating
    4
    4
    7
    3
    3
Date Rating
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 23 May 2012

went on our first trip to Bali , two years ago ,and stayed at harrads ,to me ,staff were just beautiful ..when the tourist bus was in ,breakfast was a night mare , not enough tables ,i gave up ,took my toast and went back to my room .the biggest problem was to far out ,they have a night club... More

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perth
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 15 May 2012
2
people found this review helpful

I have stayed at this hotel 3 times and after the last time i will not be returning. I have reccomended this hotel to family and friends, they have stayed at this hotel too.The hotel is clean, and all staff are really nice. The last time I stayed I over booked. I requested a refund on the money 4 days... More

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Perth, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 March 2012
2
people found this review helpful

This hotel takes the cake for the worst hotel I've ever stayed in. 1 of the rooms we had booked stank of cigarette smoke, so we asked for a new room. Instead they 'cleaned' it, which involved spraying it with lemon air freshener so that the room stank of both lemon & cigarette. While they were doing this, my iPod... More

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Robert Manurung, General Manager at Harrads Hotel and Spa Sanur Bali, responded to this review
6 March 2012

Dear Mr. Neha, Thank you very much for writing your comments about our property, i know that you will write comments about our property in tripadvisor, that is why now i am explaining AGAIN to you for what was happen; first of all, when you made booking to us, you NEVER request to have Non Smoking room ( We DO... More

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Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

Rooms smell like cigarette smoke. We were shown three rooms after we complained, all smelt. A lot of construction as you enter the hotel and around pool. Not a relaxing place. located on busy highway away from attractions. Would need to take taxi everywhere. We checked out and payed cancellation fee of one night. The front desk manager, a German... More

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Robert Manurung, General Manager at Harrads Hotel and Spa Sanur Bali, responded to this review
18 January 2012

Dear Sir / Madam, First of all, i would like to say thank you very much for spending your time for writing this comments. regarding the room that had the " smoke smells ". when you booked the hotel, you did not mention to book the room which " non smoking" room. if you require, we will provide that for... More

Indonesia
Contributor
18 reviews 18 reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 January 2012
1
person found this review helpful

We stayed at Harrads for one night, in two connecting rooms. We arrived late on New Years Eve and left in the early morning. Service- Reservations, check in/out and the lobby staff are awesome. Stefan at the front desk is a real gem and a credit to the hotel. The restaurant service folks were eager to help but just didn’t... More

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Robert Manurung, General Manager at Harrads Hotel and Spa Sanur Bali, responded to this review
18 January 2012

Dear Sir / Madam, Thank you very much for your comments in trip advisor Regarding the roaches issues...i am deeply apologize for this matter. it was our mistake by allowing our pest control to do the cleaning 3 hours before the restaurant open, that is what the roaches came out. once again, i am very sorry. Regards, More

Malaysia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 30 December 2011

I had my reservations initially as I had read some negative reviews before booking,but I must say my group was happy and enjoyed the comfortable ,clean rooms. The staff were courteous and helpful. The manager Mr.Stefan was always very concerned about guests requests and concerns. I will definitely stay there again and recommend it to others. Thank you

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Robert Manurung, General Manager at Harrads Hotel and Spa Sanur Bali, responded to this review
18 January 2012

Dear Madam, I would like to say thank you very much for your post in trip advisor. it's a great pleasure to know that you were enjoy during your stay with us. Ma'am, are still keep trying and trying to give the maximum level of guest satisfaction in our hotel. Once again, thank you very much, and i hope you... More

Sydney,Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

Harrads Hotel is a place that appears to be growing in its development and what already is good, could only get better. First thing is first, the hotel is located in a quiet area of Sanur- the original sanctuary of Balinese tourism. It is a great location because NOTHING is too far away - we traveled to many well know... More

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Robert Manurung, General Manager at Harrads Hotel and Spa Sanur Bali, responded to this review
8 December 2011

Dear Mr. Rami. Thank you very much for your time writting comments about our property. i am very pleased to know that you were happy and enjoy while you were staying in our property. Mr. Rami, we are still countinue giving the best service as we can to our clients. and i do hope i can see you again soon...... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 16 October 2011

Stayed at hotel for 4 days Was under construction and manager said it wouldn't effect our stay but it did We were woken up by construction and it finished as late as 9 pm I didn't feel comfortable in pool as construction workers just stared at me - Bathroom was smelly asked to have it cleaned they just sprayed deodorant... More

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Robert Manurung, General Manager at Harrads Hotel and Spa Sanur Bali, responded to this review
27 October 2011

Dear Sir / Madam, Thank you very much for your comments. regarding your comments about the smelsl from your room, im deeply appologized about this matter. i did instructed my staffs in house keeping to be more aware and pay attention about this matter. we are hoping this issue will not appear again. about the sounds that annoying from the... More

Bangkok, Thailand
1 review
5 of 5 stars Reviewed 28 August 2011

Nice hotel, located close to large shopping mall named Galleria. The hotel is clean, room nice and spacious. There is shuttle bus to the city and the beach. Good breakfast buffet. The internet is ok and stabile; I moved from two other hotels because of bad or no internet. There is a very nice pool area, good ok size pool.... More

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Robert Manurung, General Manager at Harrads Hotel and Spa Sanur Bali, responded to this review
3 September 2011

Dear Mr. Thomas, Thank you very much for posting comments about Harrads Hotel and Spa. I am very pleased to know that you had a wonderful experiences at Harrads Hotel and Spa, that is our main target, to make our guests taking care of. Yes, at the moment we still building another 59 additional rooms, im sorry about the delay,but... More

Orebro, Sweden
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 10 August 2011

We stayed at the hotel in the middle of July and was truly welcomed by the very friendly staff. They did their very best to make us enjoy the stay. During our stay, the hotel was under renovation which lead to non-relaxing stays at the pool and a closed gym. Since we traveled with children, this meant that it was... More

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Robert Manurung, General Manager at Harrads Hotel and Spa Sanur Bali, responded to this review
12 August 2011

Dear Sir, Thank you very much for your comments regarding our property. i am very sorry for your inconvenience due to our renovation, it will be finish very soon, and i do hope our guests will enjoy our new buildings and facilities. We will take notes for every comments you made to us, and we will try our best to... More

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Additional Information about Harrads Hotel and Spa Sanur Bali

Jl. By Pass Ngurah Rai Sanur No. 888, Sanur, Bali 80227, Indonesia
Price range (per night):* 51 AUD - 97 AUD

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Harrads Hotel and Spa Sanur Bali
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