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All 59 Sanur hotels »

Mercure Resort Sanur

4.0 of 5
Jalan Mertasari | P.O. Box 3476, Sanur, Bali 80034, Indonesia
Hotel amenities
Mercure Resort Sanur
Ranked #28 of 59 hotels in Sanur
3.5 of 5 stars 535 Reviews
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535 reviews from our community

What travellers say about this hotel
  • Deluxe room(17)
  • Very good(8)
  • Free shuttle bus(7)
  • Ground floor(7)
  • Friendly and helpful(6)
  • CUSTOMER SERVICE(5)
  • Air Con(5)
  • HOT WATER(5)
  • Very nice(5)
  • Really nice(4)
Traveller rating
    96
    239
    126
    41
    33
Only show reviews for Family (137) | Couples (258) | Business (14)
Date Rating
mt martha
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 26 May 2012 NEW
1
person found this review helpful

First time at the Mercure Sanur. Loved the location. Enjoyed relaxing on the beach. The pools were good but the lounges around the main pool were non adjustable and were not good for bad backs! Stayed in a twin deluxe room. Had to have the fridge replaced which was done after 2 reminders. Liked the walk in shower. Soaps, shampoo... More

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See 4 more reviews by pittsy for Sanur
Tallinn, Estonia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 22 May 2012

This hotel was 4-star once it was new, but not anymore. First room we got was quite poor: some lights were not working, bathroom door not closing, cupboard doors broken, etc. Asked for and got a newer room. The second room was newer, but also quite worn, towel holder broken, toilet was out of function - the hotel personal fixed... More

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singapore
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 19 May 2012

We stayed at Mercure Sanur for a weekend escapade. While the hotel boasted of "cottage-style" rooms, it was a bit of a let down to check into a normal size room. In a previous trip to Bali, we had bigger rooms in non-big chain hotels.That being said, we enjoyed the fact that the hotel's quiet and that the beach was... More

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Chennai (Madras), India
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 19 May 2012
1
person found this review helpful

Bali is a cultural place and all you want to do is experience the culture in Bali. The stay at Mercure Sanur was peaceful and we are glad we chose the right place. It is a value for Money resort. Its very traditional with comfy rooms and the resort in green and beautiful with a private beach. Please do not... More

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MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
23 May 2012

Dear AhhAhoy, Warm Greetings from Mercure Resort Sanur. We very much appreciate your comments about your stay in our resort. It is a pleasure to read that your holiday was memorable. We will share your comments with our team. We are sure this comments will encourage us to improve the quality of our service in the future. Thank you again... More

Bitung, Indonesia
Senior Contributor
41 reviews 41 reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 16 May 2012
1
person found this review helpful

We stayed at Mecure last year and decided to stay with them again on a long weekend to Bali from our home in North Sulawesi. This time we stayed in a Deluxe Room and would stay in one of these rooms on our next stay as well, more space and a better bathroom than the Superior Rooms. The rooms are... More

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See 4 more reviews by HelenGomez for Sanur
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
23 May 2012

Dear HelenGomez, Warm Greetings from Mercure Resort Sanur. Thank you for writing about your second experience in our resort. It is a pleasure to know that you were satisfied and willing to be back very soon. We will share your feedback to our team, including your comments about the spa. We are sure that this comments will serve as an... More

Jakarta, Indonesia
1 review
4 of 5 stars Reviewed 14 May 2012

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MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
23 May 2012

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Perth, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 11 May 2012

We are a family of four 2 adults & 2 teen girls 12 and 14. We picked the Mercure due to it's location and pricing. We picked the family deluxe room its a fairly large place taking up the whole lower floor of the building.It has 2 bathrooms, living room with flat screen, bunk beds and the master room nice... More

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See 2 more reviews by twkitch for Sanur
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
23 May 2012

Dear Twkitch, Warm Greetings from Mercure Resort Sanur We very much appreciate your comments about your stay in our resort. We have mark your concern about the room condition, as well as the food problem you experienced during your room service order. We will also share your request concerning the maple syrup and ice cream. We are waiting to welcome... More

Perth, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 8 May 2012
1
person found this review helpful

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MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
23 May 2012

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Adelaide
Top Contributor
74 reviews 74 reviews
Reviews in 47 cities Reviews in 47 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 5 May 2012

As an Accor member I am frequently staying at Mercure Hotels, and I must confess this experience was a litte ho-hum. The hotel itself is beautifully located, close to the beach, but the rooms were old and disappointing. My room had a sink which had clearly been broken and repaired, and every toilet flush send water spewing from the cistern... More

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See 2 more reviews by ozvpm_andy for Sanur
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
23 May 2012

Dear Ozvpm_andy, Warm Greetings from Mercure Resort Sanur Thank you for taking your time to review about your last stay in our resort. We will share your comments with our team. Your feedback concerning the room and bathroom condition are highly appreciated. Rest assure we will review properly for our future improvement. It is our hope to have the opportunity... More

Manila, Philippines
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 4 May 2012

It's like a peaceful abode. Nice environment, really good for relaxation. The beach is not so good but overall, the value is perfect for budget travel.

Was this review helpful? Yes
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
23 May 2012

Dear Robes04, Warm Greetings from Mercure Resort Sanur We very much appreciate your comments about your stay in our resort. It is a pleasure to know that you were satisfied. We hope your next visit will be more pleasant than the previous one. Best Regards, Mercure Resort Sanur Team More

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Additional Information about Mercure Resort Sanur

  • Mercure Hotel Sanur
  • Accor Hotel Sanur
Address: Jalan Mertasari | P.O. Box 3476, Sanur, Bali 80034, Indonesia
Price range (per night):* 75 AUD - 119 AUD

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Mercure Resort Sanur
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