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The Laguna, a Luxury Collection Resort & Spa

5.0 of 5
Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua, Bali 80363, Indonesia
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The Laguna, a Luxury Collection Resort & Spa
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855 traveller photos
Ranked #6 of 25 hotels in Nusa Dua
4.5 of 5 stars 942 Reviews
Travellers' Choice award winner Travellers' Choice™ 2012 Winner Luxury | Relaxation & Spa
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942 reviews from our community

What travellers say about this hotel
  • “Butler service” (35)
  • “Very nice” (33)
  • “Swimming pool” (12)
  • “Hotel grounds” (9)
  • “Quite expensive” (8)
  • “View rooms” (7)
  • “Westin next door” (6)
  • “Would highly recommend” (4)
  • “Fresh fruit” (4)
  • “Deluxe Studio” (4)
Traveller rating
    671
    168
    66
    24
    13
Only show reviews for Family (156) | Couples (527) | Business (42)
Date Rating
Seoul
1 review
1 helpful vote 1 helpful vote
“best place to enjoy yourself”
5 of 5 stars Reviewed 28 May 2012 NEW
1
person found this review helpful

very gentle. resort is very comportable and luxurious. the best resort for relax and enjoying Bali

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Cairns
1 review
“Our second home”
5 of 5 stars Reviewed 28 May 2012 NEW

After 18 years of staying at the Sheraton Laguna at Nusa Dua in Bali the service and the hotel only get better. Looking forward to our next stay and see you in June.

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ireland
1 review
1 helpful vote 1 helpful vote
“Fantastic”
5 of 5 stars Reviewed 25 May 2012 NEW
2
people found this review helpful

We had our honeymoon here in September 2012. What a beautiful hotel! Staff could not have been more courteous and helpful. They didnt invade your space but were there if you needed any assistance. Hotel grounds were beautiful, clean and well maintained as was our room. Would highly recommend a stay here!!

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thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
29 May 2012

Dear Missy i, It is pleasing to learn that your honeymoon with us was an exceptional and memorable one. We are glad to read your favorable review regarding our Resort, grounds, and the team. Your positive feedback is in line with the surrounding reviews and we are really proud that we have contributed in some small way to making your... More

Pattaya, Thailand
Senior Contributor
24 reviews 24 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Paradise”
5 of 5 stars Reviewed 22 May 2012
1
person found this review helpful

You won't ever want to leave here. Just the gardens/pool are marvelous. Superb place and very nice staff.

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thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
25 May 2012

Dear Sabali69, Warmest greetings from The Laguna Resort & Spa! Thank you for sharing your recent experience with us on TripAdvisor and it is pleasing to learn that you had a most enriching and distinctive stay with us and that our team looked after you very well. We do hope your good impression of The Laguna will bring you back... More

Garfield, New Jersey
1 review
1 helpful vote 1 helpful vote
“Too Good to be True!”
5 of 5 stars Reviewed 22 May 2012
1
person found this review helpful

My husband and I were planning to (finally) have our delayed honeymoon in April 2012. However, on last minute we decided to take the baby with us. When we entered the room we were surprised. They prepared a swan decoration made from towels, with flowers, and massage oil, and flower petals in the jacuzzi, and prepared a baby crib as... More

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thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
25 May 2012

Dear Nalcaide31, Warmest greetings from The Laguna Resort & Spa! We are glad that you and your family had a wonderful and memorable stay with us. It is rewarding to learn that everything we offered you along your stay exceeded you expectation and we are delighted that we have contributed in some small way in making your stay with us... More

Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“If you want to see Bali, don't stay here.”
2 of 5 stars Reviewed 22 May 2012 via mobile
4
people found this review helpful

The staff and facilities are as good as you would expect from a high quality hotel and the team here are excellent. But the resort is so far removed from reality it's astonishing. The prices are ludicrous. We had eaten the finest food and drinks in Ubud for TWO for 150,000, here it is is 190,000 for a lunch BBQ... More

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thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
25 May 2012

Dear TheRozza, Warmest greetings from The Laguna Resort & Spa! It concerned me greatly that your stay with us was less than perfect and that you departed our shores with somewhat a negative impression. Our pricing structures are in line with the surrounding five star establishments and our F&B price is inclusive of 21% tax and service charge, while other... More

London, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“Beautiful hotel”
5 of 5 stars Reviewed 22 May 2012
1
person found this review helpful

Stayed here March 2012, for few days. The hotel was so relaxing....lots of pools so never felt over crowded, and beach just a minutes walk away. Beach is small but clean. the breakfast buffet had so much choice. Room Service was also excellent, and staff tried to help in any way possible, and made dishes that weren't even on the... More

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thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
25 May 2012

Dear t112p, Warmest greetings from The Laguna Resort & Spa1 We are glad to learn that you had an exceptional and memorable stay with us and it is pleasing that everything we offered exceeded your expectation. Thank you for your positive feedback and we look forward to welcoming you back to The Laguna Resort & Spa in the near future.... More

Melbourne
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Excellent hotel”
5 of 5 stars Reviewed 19 May 2012
1
person found this review helpful

This is the place for a relaxing holiday with all the trimmings. Great service from friendly, helpful staff. Resort is beautifully maintained with a choice of pools and a clean beach with white sand to be enjoyed. Highly recommend the buffet breakfast in the Banyubiru Restaurant, here Tya and staff are only to happy to make sure your day gets... More

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thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
21 May 2012

Dear Anniemaz, Warmest greetings from The Laguna Resort & Spa! We really appreciate your favorable review regarding our resort, its grounds, and the hospitality service of our staff. Your compliment to our staff at Banyubiru is highly appreciated and we will surely extend your feedback to our associates especially Tia. Further, thank you for recommending Banyubiru to other reviewers and... More

1 review
2 helpful votes 2 helpful votes
“Perfect Holiday Paradise”
5 of 5 stars Reviewed 18 May 2012
2
people found this review helpful

Terima kasih "The Laguna" We have just returned from a weeks holiday in Bali at the Laguna- Nusa Dua. It was just paradise and perfect for what we were after. A second honeymoon really! The Laguna, Nusa Dua was tucked far enough away from the hustle and bustle of Kuta and people trying to sell you anything and everything! We... More

Was this review helpful? Yes
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
21 May 2012

Dear Matt_ang1, Warmest greetings form The Laguna Resort & Spa! We really appreciate your highlight regarding our peaceful and beautiful environment which is in line with the surrounding reviews. It is pleasing to learn that everything we offered you had exceeded your expectation and that you departed our shore with a good impression of our Resort. Your positive feedback regarding... More

Ireland
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Fantastic service”
5 of 5 stars Reviewed 18 May 2012 via mobile
2
people found this review helpful

Stayed here in September 2009. Our room had personal Lagoon access which was fantastic! Personal butler was such a great service!

Was this review helpful? Yes
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review
21 May 2012

Dear Travelchick79, Warmest greetings from The Laguna Resort & Spa! We are glad to learn that your stay in our Lagoon Access room had met your satisfaction and that our butler service had helped you create a more personalized and memorable experience. This is always rewarding to hear such compliment regarding our butler which is in line with the surrounding... More

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Additional Information about The Laguna, a Luxury Collection Resort & Spa

  • Laguna Hotel Nusa Dua
  • The Laguna Hotel
Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua, Bali 80363, Indonesia
Price range (per night):* 220 AUD - 468 AUD

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The Laguna, a Luxury Collection Resort & Spa
Kawasan Pariwisata Nusa Dua Lot N 2
Nusa Dua, Bali 80363
Indonesia
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