If you go to any wedding hall 48 hours before the big party, you feel like it is going to be great but if you look around, things are not in place yet. This is how we felt at Sinclairs. Courteous although very inequal service. Kitchen closed except for a few snacks. No heat and no hot water when we...
More
Dear Sir,
Thank you for taking the time to post your review on Trip Advisor. We are disappointed to hear your stay with us did not meet your expectations. However, we're pleased to hear that you loved your room and the views. Being the highest located hotel in South India, Sinclairs Ooty offers a breathtaking view of the Blue Mountains....
More
Sinclairs Ooty was a marvelous play to stay.
The view from the hotel room was amazing.Rooms were clean and even come with a coffee maker, which was very useful in the cold.They even arranged for a room heater on request.
The travel desk was very helpful and they arranged a cab for us for site seeing.
Overall a pleasant stay...
More
Dear Ma'am,
Thank you for choosing to stay at Sinclairs Retreat Ooty and for posting your comments on the Trip Advisor site.
We are delighted to know that you enjoyed your stay, and that the service provided by our team members fully met your expectations.
Thank you once again, we value each and every guest feedback as it is only...
More
We went to ooty for 4days with family for vacation and stayed at the Sinclairs Retreat. Though we paid an exorbitant price of over 20K rupees, we actually felt cheated once we landed at the hotel. The rooms were small and conjusted, the service was highly average and because we went in season, the hotel felt like standing in a...
More
We arrived at Sinclairs having booked to stay at one of their 2 "villas". After having been shown this place which is actually off their property we decided that it was not suitable because it was freezing cold and all the hotel staff could provide us with were 2 very inadequate fan heaters. We then decided to move to the...
More
Dear Madam,
Thank you for sharing your experience with us at Sinclairs Retreat Ooty. We are disappointed to hear about your experience and apologize for the inconvenience caused regarding the heating facilities. However, please note that we are Ooty's only hotel with central heating.
Please note that we take guest service very seriously throughout the resort, and we have used...
More
We (me & my wife) stayed in this hotel in the last week of May'2010
We have taken their package , everything is good in package but
sightseeing in the coach is slightly dis-comfortabale , we
have ooty- conour sightseeing by the coach and the next day
i booked the taxi from hotel itself for peakara sight seeing.
Housekeeping was...
More
We had 3 rooms for 6 adults and 4 kids. The restaurant is expensive and food is of average quality. Service is very slow. Rooms are old and fittings are aging. The location is good and away from noise of the town. You can oversee the mountians. Parking facility is adequate. 2 KM of road from highway is in very...
More
Dear Sir,
Thank you for your comments which we have duly noted and the necessary follow-up has been done, in our constant strive to improve our services.
We are sorry though you did not share your points directly with us during your stay, in order to make your hoilday more pleasant and eliminate any negative feelings.
Our Management Team is...
More
The view from the hotel is stunning and the food excellent even though based on the number of guests the choice is reduced. But there ends the best part
As the hotel is under renovation a lot of facilities are not available, the rooms do not have fans nor do they have room heaters. The common excuse is the "hotel...
More
Dear Sir,
Thank you for your comments regarding your stay at our resort.
We do want to apologize for the difficulty you had regarding the renovation and the miscommunication that took place while making your bookings.
However, we are pleased to say that our resort has undergone full refurbishment and we have upgraded all our rooms and facilities. We assure...
More
Had a good vacation except for the Hotel Sinclairs. Very Poor House Keeping, Even after complaining to GM no action taken and very pathetic a hotel of 18 years giving such lousy service. Food was good.
Hope Cleartrip will take up this with the hotel.
More
Dear Sir,
First of all, we want to thank you for your feedback which is highly appreciated. However, we dearly regret that you encountered problems with our staff members, including the General Manager. Our employees always aim to offer the best possible service for our guests. We apologize for any inconveniences which occurred during your stay. Please be assured that...
More
Sinclairs is an excellent Hotel at Ooty with all facilities one may want in a hotel. Situated up the hill the view is brilliant and service and facilties among the best . Possibly an underrated facility at Ooty but would rank among the top 3 in my view.
More
Ooty is a popular hill-resort located in the Nilgiri Hills. Hotel Sinclairs is charming, with well-appointed rooms and modern facilities. Heaters Add to the coziness. The rooms come with Tv and coffee maker. However the laundry service leaves room for improvement. Food was good and the service was up to the mark. Will surely recommend this hotel to my friends...
More
167 Reviews
137 Reviews
78 Reviews
