The worst ever service one would expect from a hotel. The receptionists treat you like a robber who could possibly run without making payment. The rooms are nice but staff is pathetic. The rooms have no fans or Air conditions. The staff convinced us that the weather will be nice in the night to sleep. Sad to say we had... More

We booked Hotel Ponmari Residency on 21/05/2012 for 3 days but due to very poor service we have to leave.Every time we order anything from room service,we have to call atleast 4 to 5 times to remind them our order.Even after check in every hotel serves water to room but we have to order water that too reach our room... More

I visited Ooty in April 2 nd week .The stay in this Hotel was very Good.The restaurant food was also very good.We with my family enjoyed the stay her.All the staffs were very good and helpful.

we took family room and standard room - more than half of the hotel was empty...in both room hot water will be provided only if you notify them before entering the room after outing, this applies for every single time you go out...we realized this just before leaving after two days of stay..struggled because of hot water with kids. I... More

Me & family and my brother-in-law & family were there in this hotel for 2 nights and 3 days last week. Rooms are tidy and clean, room service is good and the location of the hotel is calm and quiet. Restaurant is also good, particularly the breakfast. The only thing I felt very bad is the front-desk staff; they are... More

I, along with my family of 6 other members, stayed at Ponmari Residency for two nights in the first week of April 2012. Having done extensive research through Internet on the best, yet affordable hotel in Ooty, I zeroed in on Ponmari. I had to wait till the last couple of days to book accommodation for various reasons and when... More

we stayed in this hotel for 1 night.the front desk was very helpful as we arrived 1 day later than our expected date of arrival. The front desk was very prompt in arranging rooms for us for the same price as our reserved rooms.rooms very very comfortable and there was nice hot water in the morning.service in the hotel was... More

the rooms are well maintained but food is extremely bad you must eat some where else

We turned up and there was a problem with the booking due to someone elses mistake and they could not have been more helpful with sorting it all out. When we did manage to get to stay at the hotel, the rooms were really clean, the service continued to be amazing - efficient, friendly and well beyond what most other... More