It was terrible 2nights , staff are very rude , room facilities was very bad as water leakage all over the room , food quality not made for human and very limited choices . Check out was big problem as they didn't give us an invoice ??????????? We paid in Egyptian pounds and they gave insist to give us a... More

Rooms are cleaned everyday. Perfect service 24 hrs a day. Food is what you can expect for 2½ star hotel. Pools are clean. Almost all previous negative reviews are highly exaggerated. e.g. about the pools - there are trees around the pools. Trees have leaves. Leaves have a tendency to fall..downwards. So a couple of leaves floating in the pool... More

I have recently come back from here, I have to admit at first the food was ok but then we got fed up of it as it was aimed at the Russians, we spoke to Emad, he works on the bar in the evening and he brought the head chef to us and he cooked whatever we asked for to... More

Just come back from here. room poor.toilet broken had to fix ourselves toilet brush discusting. shower boiling hot or cold. food poor ( mash potatoes for breakfast) dinner and tea were not much better. the night enternaiment was crap and max was a pain in the backside with his whistle and screaming. There was no british people only german,russia,italian and... More

Stayed here in Oct 2012, was not expecting the Ritz due to the price paid so were not surprised by it's faults and made the most of the holiday as we always do! The room we had - no problems at all,always cleaned to a good level. Food- well, questionable! Breakfast was quite poor, just stuck to tea and toast... More

7/2/13 just got back from sharm. unfortunatley we read reviews and thought this hotel would be ok....big mistake. The rooms were disgusting dirty dont cover it. The food was hard to describe but guess they dont do hot there..Paving slabs broken all over pool area. bits of pool wall hanging in pool which by way was dirty.Thought we had come... More

My fiancé and I just arrived back in the UK after ten nights, all inclusive stay here. Staff are friendly and they always want to help you. Food was good for two days, then it was boring as it was the same food everyday. (we established the food was Russian, as the hotel, well Egypt in general is full of... More

Stayed from 10th-20th dec 20112, location wise it was fine, rooms cleaned every day to a fair standard but more attention could have been paid on the shower area went out and bought our own cleaning gear and done it ourselves the upstairs dinning area where we took our breakfast really needed a good clean, esp where u made your... More

We are quite well travelled and this has been by far one of our most memorable experiences of our time. We were quite surprised to read some negative reviews about the hotel as this is unimaginable. The staff are exceptional and deliver nothing but the best possible service. We hope you find our review helpful in making your decision to... More