I stayed at the Victoria Grand Hotel over the Easter weekend 2007 for 3 nights. It was part of a flight/room travel package I booked with a local travel agent in Hong Kong (where I live).
The Victoria is located close to the heart of the beautiful partly pedestrian shopping area (shoes! leatherware!) and the old city quarters of Wenzhou...
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Dear guest,
Many thanks for your time and detailed comments.
We would like to apologize for inconvenience caused by our service which is to be improved. We have been conducting series of staff training concerning English, service attitude and service standards, etc. Nevertheless, we also change certain washing frequency to improve guestroom standard, and modified the deposit policy to more...
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The hotel itself is fine - the trouble only begun after the trip.
Before checking in to the hotel, I had to pay a deposit of 1500 yuan (150 euros). Because this is such a large amount of money, I had to pay the deposit via credit card. The hotel staff ensured that the money will be credited while checking...
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Dear guest,
Thank you for telling us your true feeling. Concerning the double charge, we would like collect detailed information, would you please contact us by: sal@mail.victoriagrandhotel.com. So that we can look into this case thoroughly and solve the problem properly. Whatever, we do apologize for any inconvenience caused.
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This review was written in Chinese.
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Value
Rooms
Location
Cleanliness
Service
This review was written in Chinese.
Read review
Value
Rooms
Location
Cleanliness
Service
This review was written in Chinese.
Read review
Value
Rooms
Location
Cleanliness
Service
This review was written in Chinese.
Read review
Value
Rooms
Location
Cleanliness
Service
This review was written in Chinese.
Read review
Value
Rooms
Location
Cleanliness
Service
This review was written in Chinese.
Read review
Value
Rooms
Location
Cleanliness
Service
This review was written in Chinese.
Read review
Value
Rooms
Location
Cleanliness
Service
This review was written in Chinese.
Read review
Value
Rooms
Location
Cleanliness
Service
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