Sheraton Chengdu Lido Hotel (Sichuan): See 606 Reviews and 108 Photos

Petermann87

Reviewer

5 reviews

4 hotel reviews

Reviews in 4 cities

2 helpful votes

“Ok but not outstanding”

Reviewed 15 May 2013 NEW via mobile

One feels the age of this hotel. Although clearly booked a non-smoking room they were not able to deliver a non-smoking room for us. Also, it was raining heavily and no umbrella available so we could not go out. Beside if that the hotel is ok. The breakfast has a variety of food though more a focus on Asian than... More

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shawbee99

Washington DC, District of Columbia

Top Contributor

62 reviews

61 hotel reviews

Reviews in 49 cities

58 helpful votes

“Decent hotel in Chengdu”

Reviewed 8 May 2013

This hotel is decent but beginning to show its age. I understand a renovation is in the works, hope the results turn out well. The first impression of the hotel in the soaring lobby is great, nice fixtures, even a large fountain. The first room I was assigned was supposedly on a non-smoking floor but smelt strongly of smoke, after... More

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Dear Guest Thank you for your valuable feedback. We sincerely appreciate your consistent support to Starwood Hotels and Resorts. I am very sorry for the unpleasant service you experienced at reservartion roon arrangement, Please accept my sincerely apologies. It's our priority to put our guests before us and we appreciate your affording us the opportunity to serve you. Needless to... More

Xexplorer

Singapore, Singapore

Senior Contributor

34 reviews

17 hotel reviews

Reviews in 16 cities

5 helpful votes

“Good Business Hotel”

Reviewed 2 May 2013

I had stayed in this hotel for over 10 times. It is not the newest and most modern in Chengdu. The facilities and rooms are slightly dated. However, it is well upkeep, clean and efficiently run. I also like the convenient as it is located in the older part of town that provide good access to major government offices. It... More

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See 3 more reviews by Xexplorer for Chengdu

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations that previous Sheraton Chengdu Lido Hotel have provided for you. One of the major purposes of online reviews is to hignlight areas for improvement and your feedback provides our hotel with valuable information that we can review... More

Canan S

Dubai, United Arab Emirates

Reviewer

5 reviews

3 hotel reviews

Reviews in 3 cities

5 helpful votes

“One of the best spots in Chengdu”

Reviewed 30 April 2013

Stayed in this hotel for two weeks and it was a great experience. All staff spoke English (not very likely in Chengdu) and they were really helpful. The breakfast buffet had variety of food. There are almost no exchange offices in Chengdu so you might want to exchange money in this hotel, there is not a big difference in their... More

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See 2 more reviews by Canan S for Chengdu

Thank you for your generous praise of Sheraton Lido Chengdu. It is always a pleasure when our guests enjoy their stay and our hospitality, and we will continually strive to deliver the warm Sheraton service and high quality products to our guests. It is also very encouraging to know that our Concierge team had made your stay a memorable and... More

Ed B

Shanghai, China

1 review

1 helpful vote

“Highly professional during earthquake”

Reviewed 21 April 2013

The staff on duty at the Nova restaurant on the morning of April 20 showed a high degree of professionalism when the earthquake struck. They very calmly directed us to the assembly point. It was clear that they knew what they were doing. Well done Sheraton Lido Chengdu staff.

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Thank you for your generous praise of Sheraton Lido Chengdu. It is always a pleasure when our guests enjoy their stay and our hospitality, and we will continually strive to deliver the warm Sheraton service and high quality products to our guests. It is also very encouraging to know that our Concierge team had made your stay a memorable and... More

Alwaystravel29

New York

Contributor

13 reviews

13 hotel reviews

Reviews in 12 cities

6 helpful votes

“Great location - but stay somewhere else”

Reviewed 2 April 2013

The location can't get any better but everything else at this hotel needs to. This hotel is locked in the 1960's - from the decor to the customer service. Very disappointing. I couldn't wait to check out. Pay a little more and stay somewhere else.

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Dear Guest Thank you for your valuable feedback. I would like to apologize for the inconvenience that you received during your stay in Sheraton Chengdu. With regards to your comments, we promise to improve the standards.please be sure of that we are constantly looking for ways to improve our services and comments such as your help us to do so.... More

Maria T

Beijing, Beijing, China

Senior Contributor

27 reviews

12 hotel reviews

Reviews in 12 cities

12 helpful votes

“Dated building, may be better after renovations”

Reviewed 20 March 2013

I came in with high expectations from other Sheraton hotels in China, and while the Chengdu Sheraton is fine, it's not great. To start with the positive: the location is great, right in the centre of the city, and walking distance from lots of areas of interest. The staff are good, and the food is good. The building, however, is... More

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Thank you for your feedback of Sheraton Lido Chengdu. It is always a pleasure when our guests enjoy their stay and our hospitality, and we will continually strive to deliver the warm Sheraton service and high quality products to our guests. We are currently upgrading our hotel facilities, and we are really sorry for the inconvenience caused. Hope our brandnew... More

187147George

Paris, France

Senior Contributor

21 reviews

16 hotel reviews

Reviews in 17 cities

11 helpful votes

“Why do 5 star hotels charge so much for WiFi in the room??”

Reviewed 25 February 2013

This Sheraton is located right next to a large sports stadium but otherwise is well located near to the main squre and shopping streets. There is a fairly large charge for in-room WiFi WHY???? so it was down 16 floors to the "Sheraton link" and on no less than three ocassions none of the PC's were working. IPAD to the... More

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Dear Guest, Thank you for taking the time to review our hotel. One of the major purposes of online reviews is to hignlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. Complimentary in room WIFI and HSIA is provided for all of the guests booked from... More

flitting_bird

Hong Kong

Senior Contributor

42 reviews

37 hotel reviews

Reviews in 26 cities

20 helpful votes

“Good value for money”

Reviewed 18 February 2013

Stayed here in October for 1 night on the way to Jiuzhaigou and 1 night on the way back. Used cash and points to redeem a room and was upgraded both times to a suite. Wanted a normal room on the way back to compare the difference but the check in desk agent claimed that she had to get her... More

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Dear Guest, Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations. One of the major purposes of online reviews is to hignlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. We look... More

J2012UK

London, United Kingdom

Contributor

12 reviews

12 hotel reviews

Reviews in 12 cities

4 helpful votes

“Great stay in Chengdu”

Reviewed 31 January 2013

We stayed at the Sheraton Chengdu Lido Hotel in February 2012 for 4 nights. We were lucky and got upgraded to the club level, this was due to the fact we booked a non smoking room and when we arrived only smoking rooms were available so they gave us a non smoking club room for our stay. The hotel is... More

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Dear Guest, We appreciate you taking the time to post such positive comments - it's always great to hear that our guests enjoy themselves during their travels, and we will continually strive to deliver the warm Sheraton service and high quality products to our guests. Thank you for your review, and we are look forward to welcoming you back in... More

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Sheraton Chengdu Lido Hotel, Sichuan

Sheraton Chengdu Lido Hotel

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