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Sofitel Zhengzhou Hotel

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Sofitel Zhengzhou

4.5 of 5
No.289 Chengdong Road, Jinshui District, Zhengzhou 450003, China (Railway Station)
Hotel amenities
Sofitel Zhengzhou
75 traveller photos
Ranked #16 of 737 hotels in Zhengzhou
4.0 of 5 stars 325 Reviews
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325 reviews from our community

    Trip type
Traveller rating
    105
    174
    35
    9
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Date Rating
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Avoid the buffet”
3 of 5 stars Reviewed 21 May 2013 NEW

Hotel check in and check out efficient, wifi free and reliable in rooms. Decor a little spartan and beds extremely hard . They will provide a "soft" mattress cover on request. Don't eat at the evening buffet. Starts at 6.00 and although we arrived at 6.30 many dishes were empty and were not replenished despite buffet's advertised close of 10... More

Was this review helpful? Yes
Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review
21 May 2013

Dear Guest Olive255100, Thank you very much for taking the time to share your comments. We regret to read that your did not enjoy your dining experience with us. At Sofitel, we strive to provide an exclusive service experience for every guest; therefore your feedback is very important to us. For those reasons, please allow us to express our sincerest... More

Melbourne
Top Contributor
103 reviews 103 reviews
11 hotel reviews
Reviews in 31 cities Reviews in 31 cities
40 helpful votes 40 helpful votes
“Good place to stay”
3 of 5 stars Reviewed 8 May 2013

The hotel staff are welcoming and helpful, but their English and standards of service are patchy. The room we had was good with comfortable beds and an adequate, clean bathroom. The breakfast buffet offered a comprehensive array of food catering for all cuisines with excellent fruit and bread selections, and delicious smoothies and yoghurt. Some of the other options were... More

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Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review
12 May 2013

Dear Guest, Thank you for choosing to stay with us at Sofitel Zhengzhou on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback... More

Hamilton, New Zealand
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Comfortable”
3 of 5 stars Reviewed 2 May 2013

This hotel is more than adequate with comfortable rooms and all the usual facilities. The staff don't always grasp requests but that's mainly the language barrier as they are very helpful and keen to please. It is on the same site as several other hotels and some good restaurants. Those unfamiliar with China will find it a comfortable oasis.

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Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review
5 May 2013

Dear Guest, thank you for choosing to stay with us at Sofitel Zhengzhou International on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us. At Sofitel, we strive to provide superior levels of service to our guests; therefore your... More

Shanghai, Shanghai, China
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
“Perfect location, nice toiletry”
4 of 5 stars Reviewed 21 March 2013

City centre, perfect location in Zhengzhou, and it's the choice of hotel every time I go to zhengzhou. The room is a bit old but well maintained. The staff offers good service with hospitality. The toiletries (shampoo conditioner...) are from L'occitane that stands out from the cheap toiletries normally offered by hotels.

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Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review
22 March 2013

Dear MissEchoechoecho, Thank you for choosing to stay with us at Sofitel Zhengzhou on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback... More

Vancouver, Canada
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
“Sweat box”
3 of 5 stars Reviewed 9 March 2013 via mobile

We are on a business trip with 2 other colleagues and chose this hotel for location etc. I will start my review with the positives. The staff are most helpful and polite. Service levels are good. The gym is well equipped and although the hotel is a tad dated it is clean and spacious. Now for the not so good... More

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Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review
11 March 2013

Dear Guest, Bonjour! We sincerely apologize for the unpleasant experience you had with the lack of air conditioning. Unfortunately the temperature changes have raised to heat levels that we have never experienced in Zhengzhou city before. We also apologize we did not communicate to you correctly the reason for our lack of cold air conditioning. We are in the process... More

Troy, Michigan, United States
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
“Solid Option in Zhengzhou”
4 of 5 stars Reviewed 24 February 2013

Overall Sofitel offers a nice business stay in a convenient location. Downtown location, close to many restaurants and easy drive to Erqi Square and Zhengdong CBD. Room is clean, cozy and chic, nice L'Occitane bath products, free internet. Lobby looks a bit dated, the breakfast area is nice, buffet offers a variety of food.

Was this review helpful? Yes 1
Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review
25 February 2013

Dear Guest, Bonjour! Thank you for taking the time to complete the guest satisfaction survey and rating your experience. We are pleased to see that you were generally satisfied during your recent stay with us. We really appreciate your constructive comments. 　 We would like to inform you that our hotel renovation will start this year. This will be done... More

Los Angeles, California
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
“Can't complain”
4 of 5 stars Reviewed 7 February 2013

Clean and comfortable rooms with good views and soft sheets. Good location near one of the more busting areas of the city. Tasty buffet was a welcome respite from Chinese food. Decent gym. Can't ask for much else in Zhengzhou.

Was this review helpful? Yes
Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review
8 February 2013

Dear Guest, Bonjour! We are pleased to see that you were generally satisfied with our hotel during your recent stay with us. As you know, it is feedback such as yours that enables us to reinforce the quality of our service and we really appreciate your comments. Once again thank you and we look forward to welcoming you back to... More

Shanghai, China
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Old and Shaby”
2 of 5 stars Reviewed 23 January 2013

Stayed in the hotel for one night. Hotel is old and looks very jaded especially in the public areas. Rooms are acceptable but also tired. Overall impression of the hotel is that hygiene standards are well below what you should expect from a so called luxury hotel. Staff was friendly. Breakfast at the Restaurant was so so, entrance door out... More

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Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review
25 January 2013

We sincerely apologies that some items in our hotel did not meet your expectations. We would like to inform you that our hotel renovation will start early this year including new equipment for our Gym. This will be done with the purpose of enhancing our facilities and improving services in order to satisfy our guests needs and expectations. Thank you... More

Beijing, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Too Hot Room, Too Cold Restaurant”
2 of 5 stars Reviewed 18 January 2013

I generally choose my hotel from the reviews posted on TripAdvisor and other sites. I chose this hotel as there was really not that much choices in this city and the reviews appeared to be pretty acceptable. My two nights stay was really nothing to write home about. The good part was the location in the center of the city... More

Was this review helpful? Yes
Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review
21 January 2013

We sincerely apologies that our room condition didn’t meet your expectations during your recent stay with us. We will have a complete renovation plan for our rooms and public areas this year. We are very concerned about the lack of service and food variety you experienced when dining in our restaurant . We take your comment very seriously and we... More

Sydney
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Great 10 years ago - now not so”
3 of 5 stars Reviewed 7 January 2013

This hotel would have been glamours and grand 10 or so years ago, now it is very tired and old. The rooms seem to have been renovated at some stage but the carpet was warn and a little dirty. After staying here I later stayed at the Sofitel in Ningbo and Guangzhou compared to these properties Sofitel Zhengzhou really is... More

Was this review helpful? Yes
Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review
8 January 2013

Please accept my sincere apologies for the unpleasant experience during your recent stay with us at Sofitel Zhengzhou International. I am pleased to inform you that a complete hotel renovation will be done in our hotel this year. We will update our facilities to be in par with our other new Sofitels. We appreciate your constructive comments and we are... More

 
 
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Sofitel Zhengzhou
4.0 of 5 stars 325 reviews
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Additional Information about Sofitel Zhengzhou

Also Known As:
Zhengzhou Sofitel
Address: No.289 Chengdong Road, Jinshui District, Zhengzhou 450003, China
Region: China > Henan > Zhengzhou > Railway Station , Provincial Government , Er'qi District , Jinshui Diistrict
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 737 hotels in Zhengzhou
Price range (per night): $128 - $242
Hotel Class:4.5 star (4.5*)
Reservation Options:
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Sofitel Zhengzhou
No.289 Chengdong Road, Jinshui District
Zhengzhou 450003
China
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