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Hilton Sanya Resort & Spa

4.5 of 5
Yalong Bay National Resort District, Sanya 572000, China
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Hilton Sanya Resort & Spa
Ranked #4 of 567 hotels in Sanya
4.5 of 5 stars 1567 Reviews
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1,567 reviews from our community

What travellers say about this hotel
  • Yalong Bay(7)
  • Very nice(6)
  • Pool area(3)
Traveller rating
    819
    649
    73
    16
    10
Only show reviews for Family (50) | Couples (78) | Business (25)
Date Rating
Beijing
1 review
3 of 5 stars Reviewed 17 May 2012

Amongst the ‘highlights’ of our trip were: - An orchestra of local guests ‘hacking’ up phlegm around the swimming people, with no attempt by the hotel to stop them. - Hotel staff hacking and spitting behind the beach (on one occasion one person cleaned out his nose on to the beach!) - Chamber maid refused to leave our room when... More

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Stephan Stoss, General Manager at Hilton Sanya Resort & Spa, responded to this review
19 May 2012

Dear Robert P thank you very much for taking your time to complete a review on trip advisor. I am very sorry to learn that you were disappointed with your recent stay at our Resort and would like to take this opportunity to sincerely apologise for the service shortcomings you experienced during your stay with us. While we always endeavour... More

Whitehaven, United Kingdom
Senior Contributor
21 reviews 21 reviews
Reviews in 21 cities Reviews in 21 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 14 May 2012

Firstly, a word of warning.....when we arrived we were asked to supply a card for 'incidentals' & were shocked to discover that they had debited 8000Yuan from our account without confirming the amount with us first; this equated to a little under £800 which is an awful lot of money to have tied up whilst on your holiday. We complained... More

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Stephan Stoss, General Manager at Hilton Sanya Resort & Spa, responded to this review
19 May 2012

Dear Fosh Thank you very much for your comments on this web site. First and foremost our sincere apologies for any inconveniences caused during your stay with us. Your feedback is very valuable to us in our desire to provide our guests with the highest level of service and hospitality. While we did not seem to meet all of your... More

Shanghai
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 30 April 2012
1
person found this review helpful

The suite is amazing......located on the 6th floor with ocean view. We love the round bathtub very much. It's a little bit confusing for us as the hotel has several buildings. However, in this laid-back places we like to walk everywhere. Staff are friendly. Room cleanliness can be improved.

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Shanghai, China
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 26 April 2012
1
person found this review helpful

A wonderful estate, located right at the beaches of Yalong Bay! The spacious, elegantly furnished rooms are spread over several buildings, arranged around a spacious pool and garden area. But it is not just another garden with some tropical plants: You can go for a walk in a real botanical garden! Another highlight for me: the atmosphere of the Entrance... More

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Shanghai, China
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 24 April 2012
1
person found this review helpful

This is also my second time in the Hilton Sanya.Before came to Hilton, we stayed 3 days in the Ritz-Carlton Garden Villa, so when we move to the King Ocean View Room in Hilton was kind dissapointed. Not only because one is villa and other is room, but the real problem is the room in Hilton wasnt in good condition,... More

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Bratislava
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 28 March 2012

Hilton Sanya is situated at the sandy beach of Yalong Bay, aprox 30-45 minutes from Sanya int. Airport and aprox 3 hours from Haikou int. Airport (highspeed train+taxi). Rooms – There are lot of types of rooms. I had big quiet garden view room with nice bathroom. But room could have been cleaner. Hotel has very nice pool, garden, pure... More

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Stephan Stoss, General Manager at Hilton Sanya Resort & Spa, responded to this review
2 April 2012

Dear Michalz, Thank you very much for taking the time to share with us your experiences during your time with us. I am very happy that your overall stay was a very pleasant and relaxing one and that you enjoyed our Resort and Sanya. I have taken note of your observations and suggestions on were we still can improve in... More

Copenhagen, Denmark
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 20 February 2012
1
person found this review helpful

A nice place, difficult to get to, staff hardly speaks English, service is fine though once they have figurered it out.

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SANTA CRUZ
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 12 February 2012

This is a strange review, because the staff, room, food and grounds were great, but just not worth the $ 550.00 a night US. The only scary thing was over a six day stay we only saw three ants, one fruit fly and four birds. This in a very lush tropic setting. No flies, no lizards no beach birds, nothing... More

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Shanghai, China
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

After our first stay at Hilton Sanya (2010 Dec.) we're so satisfied with the service, hotel facilities, and beautiful Yalong bay. We have recommended Hilton Sanya to everyone who wants to go to Sanya. As a foreigner family with a small child living in Shanghai, we're eager to go to a sunny and warm place during winter. But at the... More

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Shanghai, China
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 January 2012

The staff at the Hilton did a great job of making us feel welcome and attending to our needs. From Jack in Guest Services to Luke in the Big Kitchen, everyone was polite and friendly. As a frequent traveler within East Asia, I almost forgot I was in China! The facilities were in top condition as well: the pools were... More

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Additional Information about Hilton Sanya Resort & Spa

  • Hilton Sanya Hotel
  • Hilton International Sanya
  • Hilton Sanya
  • Sanya Hilton
Address: Yalong Bay National Resort District, Sanya 572000, China
Price range (per night):* 241 AUD - 427 AUD

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Hilton Sanya Resort & Spa
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