We had originally wanted to stay 3 night in this hotel but reservation had made a mess (mainly on pricing) so we stayed for one night instead. We had our stay in lagoon access room type.
Check in: smooth and night duty manager, Jimmy came to greet us. Jimmy was v, friendly. I was given a choice (but no wifi...
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Dear guest,
Thank you very much for staying with Sheraton Sanya Resort and leaving us valuable feedback.
We really appreciate your comments which would be very helpful to improve our service.
We're happy that you enjoy the vacation with us and we will be on your preferred list for the future. It's great that you're satisfied with the check-in, check-out...
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I have stayed at the Sheraton Sanya resort for 4 nights in April 2012. Due to our flight being delayed we arrived at 2 AM and our pick up from the hotel was there anyway including a child's car seat. What a great start to our stay! After a 40 minute drive to the resort we were quickly checked in...
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Dear guest,
Thank you very much for staying with Sheraton Sanya Resort and sharing your feedback.
It's our honor to provide you a relaxed and quiet enviroment for your vacation.
We're very happy that you like our pools and satisfy with our service.
Thank you for your understanding about Lotus Cafe's rennovation which should be done in a few weeks....
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While this hotel may have been flavor of the month and lived on the fact it hosted a few Miss World Pageants, I can tell you they would 'never' attract any such function with the current state of the hotel.
The service is very patchy and not anywhere near Sheraton standard nor 5 Star. Language is a big problem but...
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Dear guest,
Thank you for staying with the Sheraton Sanya Resort and sharing with us your valuable comments.
Obviously we did not meet all of your expectations on your most recent visit with us and for this we are deeply concerned. We strive to ensure every guest who visits us takes home some memorable experiences and feel relaxed and completely...
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I did not stay at the hotel, just stopped by walking on the beach. The hotel is right on the beach(don't look at the map.
The garden is superb, very nice atmosphere in the restaurant. Surprisingly not very expensive as you would expect in such places, and when i get my tuna salad(98rmb) it was really good and the club...
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Dear guest,
Thank you very much for your valuable comments.
Your feedback is very precious for us.
We're engaged in improving our food quality and choices, as well as the service standard all the time. We sincerely welcome you to stay with us next time so that you can fully experience our 5-star services.
Thank you again for your comments,...
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I have stayed here 1 night during the Chinese New Year and it was the poorest experience I had with the Sheraton.
I arrived with my car and wanted to park, they refused me because I had no card or receipt that I checked in, so I drive to the lobby, they say I can't park there, so I ask...
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Dear Guest,
Thank you for your valuable feedback and comments. We are saddened to learn of your experience during your recent stay.
With the festive season, we have initiated steps to ensure our guests are able to enjoy the hotel facilities and services, however, in this instance; we did not manage this appropriately with your encounter at the driveway and...
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Hotel is really nice with no gaudy color scheme to hurt your eye. Service was good tho' a little more smile is preferred but gym staffs were the best.
Food at the Chinese restaurant was very good and the pasta at cafe was good also. Breakfast is ordinary and tho' a buffet, like a war zone. Also, while having breakfast,...
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Dear guest,
Thank you for staying with Sheraton Sanya Resort.
We appreciate that you have taken the time to share with us your feedback.
It is a pleasure to learn that you have enjoyed the hotel facilities and service, despite the inconvenience caused. We value your comments and will strive to improve.
We look forward to the opportunity to welcome...
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This hotel is located on the most beautiful clean beach. The Chinese are not great lovers of swimming and sun bathing so the beach was always very quiet. The sea was clear and warm and there was absolutely no rubbish lying around.
The hotel itself was wonderful with magnificent gardens and about five swimming pools dotted around. Service was exceptional...
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Dear guest,
It is a delight to learnt that you have enjoyed your stay with us at Sheraton Sanya Resort.
Your comments are well received and we appreciate that you have taken valuable time to share with us your feedback. We will definitely share this with our colleagues.
We look forward to welcoming you back in the near future and...
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A good hotel, and very nice location (if you don't mind isolated from the city). Services are good, and up to SPG standard. Restaurants were good also, but there are only 2 restaurants in the hotel, one for Chinese, one for Western.
I enjoyed the hotel, the beach, but not quite relax. There were several meetings in the hotel, while...
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Dear Guest,
Thank you very much for staying with us and leaving us the valuable comments.
We highly appreciate your reviews and we'll improve our service accordingly.
It's our pleasure that you have a nice stay and enjoy our beach and sea a lot.
We actually have three restaurants opening in the hotel, one Chineses restaurant, one western, one Southeast...
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Just returned from my 3rd trip to Sanya. The city claims itself as China's Hawaii and attracts tourists from all over China seeking warm warmth and sunshine. The weather there lives up to its reputation, right temperature and perfect humidity. But like the rest of China, air quality is getting worse with a thick layer of grey haze overshadowing the...
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Dear Guest,
Thank you very much for staying with us and leaving us the valuable comments.
We really appreciate your detailed feedback which we can always learn from and improve our service accordingly.
As a resort, we also have numerous meeting groups, corporate and government guests staying in house. We will pay more attention in the future trying to keep...
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We didn't actually stay in this hotel since the cost was a little bit more than our budget. However, we did some researches and found out the Mandara Spa located in this hotel was very good so we went there and had a wonderful experiences. The service, staff and everything is up to international standard and not to mention how...
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Dear Guest,
Thank you very much for visiting our hotel and trying our SPA at Mandara.
It's our pleasure to offer you a complete refreshment from the tiredness of urban life, and we are very glad that you enjoy the treatment we offer and the service provided by our friendly and professional staff.
We are sincerely welcome you to stay...
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355 Reviews
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