the hotel is a little bit under my expectation. But it is still fine. If there is some more extra restuarants for choices that will be perfect.

The three of us came to Sanya from Russia. There was problem in communication with the staff at the reception desk - they speak English fast and almost incomprehensible. Our tour guide (Chinese guy who had met us in the airport) did the check-in for us. We got a standard quasi-seaview room level with lobby floor instead of superior seaview... More

The location is good. Room rate is excellent. However, the check in staffs have serious problems. It might be because I have booked the lowest possible rate that they do not value my business. The General manager did help to solve the problem, but it definitely leave a bad taste in the mouth.

The hotel grounds and facility is very nice with every room having an oceanview. Breakfast buffet was convenient and food quality was ok. With that, the service level at this hotel is not very good. They do try hard but the amount of people servicing the number of guests at the hotel cannot cope with the people traffic. Eventhough we... More

We had communication problem. Staffs understand little to no English. In lobby there are only 4 reception desk. 2 of them devoted for exacutives, which had almost nothing to do and 2 other were alway crowded by check in and check out. Restuarants, were not good and in my oppinion prices wre over five stars restaurant.By check out they told... More

Hi There With high hopes and spirits for our vacation we entered the hotel lobby. The first room we received was dirty...carpet spotted, dry juice spots on the floor and head board of the bed dirty. So we request a room change. The second room was ok until 4am in the morning..air-condition failure. Great. If you travel with a toddler... More