Stayed here late April and found it appalling. Booked a pool villa, however the condition of the room was and is really poor. Upon arriving to the hotel, the first thing i found was a dead insect in the bathroom. Poor job on arrival (bellman grabs the key of my hands that made me drop my phone) poor cleaning of...
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After thoroughly reviewing all of the top 100 hotels in the Sanya area with both tripadvisor.com and our flight source, we decided on spending four nights and five days at this resort.
Some of our criteria was access to beach (walking from room to beach preferable), an affordable price, clean, good food and a great pool. Our greatest desires were...
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We stayed at the pool connecting room which gave us direct access to the pool from our balcony. Room was great and clean, Breakfast was superb, Gym room was good. La Floret Shopping Village is only 5 minutes away by cab with only RMB8.
Although the beach is not directly connected to the hotel, however hotel cart will bring their...
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Dear Guest,
We are pleased to read that you had an enjoyable stay at Pullman Sanya Yalong Bay Resort & Spa. It is encouraging as our guest’s satisfaction is our primary concern.
I fully understand your comment regarding the general English speaking level, as you probably know China is opening up to the international leisure market very quickly, the education...
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We stayed in a huge 1 bedroom villa which had our own pool which you could jump into from all rooms of the villa! There was a seperate lounge and dining room then a seperate huge k s bed (the best sleep), large bathroon with spa and 2 showers. It was cleaned each day. The buffet brekky was very good....
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Dear Guest,
We are pleased that you enjoyed your visit to the hotel and particularly appreciated the comfort of your villas, our restaurant's breakfast and the global service.
We have well noted your comment for better english communication, we will share this with our English teacher, it will give her another opportunity for better focus on our front line teams....
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A great 4 night stay however for the money we paid to stay in a one bedroom villa the service was poor! Our villa was cleaned only when we requested it, on 2 occasions we had to then ask for water and towels plus pillows as they took them away when they did eventually clean. The receptionist staff were helpful...
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Dear Guest,
Thank you for taking the time to complete your review during your recent stay at Pullman Yalong Bay Sanya,
Your remarks has been carefully noted and we can assure you that the necessary steps have been taken to avoid such inconvenience in the future, especialy on the housekeeping service part,
Even with those points, I am please to...
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Just checked in last night and from what I have seen so far nice hotel BUT the most uncomfortable mattress I have slept on-feel bruised all over. It's hard as a rock as well as lumpy. Hope lounge chairs are comfortable so we get some rest.
Dear Guest,
We would like to express our appreciation to you for your comments during your stay at Pullman Sanya Yalong Bay Resort & Spa,
We hope our action to offer a solution after your comment for the hard mattress was suitable to your confort, rest assured that we are taken serious note of all our guests remarks and imidiate...
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This is one of the best hotels I've ever stayed at, also one of the best resorts. I have nothing bad to say about it, nothing was to much trouble for the staff.
Nearby hotels are all 5 star and they each have fantastic restaurants, my favourites were the Thai restaurant in the Mangrove Resort and the No.5 Villa and...
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Dear Guest,
We would like to thank you for taking the time to complete this review following your recent visit at Pullman Sanya Yalong Bay Resort & Spa.
We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest’s satisfaction is our primary concern.
Your comments on the service provided by...
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Stayed in or staying in one of the deluxe rooms with direct pool access, actually typing this as im eating the buffett. Maybe im writing this review out of frustration but i thought buffetts should be endless supply of food?? I got sat down at my table went for some clams .. went back for seconds and the staff says...
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Dear Guest,
Thank you for taking the time to complete your review during your recent stay in our hotel,
You constructive comments will certainly enable us to improve the quality of our service to better meet the needs of our guests.
I have highlight to our Restaurant Manager about our buffet refill, I am certain will take action to prevent...
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I travel with a group of friends to this hotel and stay for almost one week. I recommend this hotel if you are looking for a peace and serenity. The hotel characters is different from other big hotels around especially the price! You imagine we stay on Yalong Bay which is the most beautiful beach in Hainan Island.
Pullman has...
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Dear Guest,
We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest’s satisfaction is our primary concern.
Your remark regarding English speaking level has been carefully, aware of this, we are currently providing english class to all our staff and our management team is supporting for any issues. We surely...
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