The hotel rooms and food is good, but they really have no clu about delivering service, eg even before you start eating you have to pay, you cannot put orders on your room account (not really handy, if you need cash at the poolbar...), they don't accpet credit cards, you cannot order room service as the employees don't understand you... More

This is not what one would expect from a five star hotel. While it's pretty big and has adequate facilities, the service level is awkwardly low and I doubt there has ever been any maintenance in the rooms. Broken furniture, disgusting broadloom, vermin on the balcony, spiderwebs in the ceiling are only a few of the shocks we encountered at... More

We have been to a number of resorts over the years, but this one was a true disappointment! It all started with our first morning and the disappointing breakfast. We are accustomed to chinese food and western food alike while both were offered. This buffet had a LIMITED selection of anything appealing to the eye or to the tastebuds. When... More

Postiviley the worst hotel experience in 8 years in China. Complete disregard for customer service. Bell boys ignored us with luggage. Front desk no English spoken. Reservation for king bed ocean view balcony deluxe became twin rooms. Not gay friendly (even sneers from staff). No reward points accepted. Fake room service menus (offering food they do not sell) Disco not... More

Although check-in time is 3pm to their standard, we still have to wait for another 45 minutes. Room size is good but bathroom has black mould stains around many corners. We were woken up at midnight at 1am due to very weak air-con (26 C) and was offered a room move but to our surprise the room was even warmer... More

Booked this as a package for a long weekend from Hong Kong. Very good value for a 4 star, with nice facilities. Hotel is on the Sanya Bay beach about 9 km up the beach from downtown Sanya, so clean and quiet. Short drive from the airport, unlike the much more distant hotels in Yalong Bay. (Our room was "Sea... More

There were 10 of us travelling during Christmas. We joined a tour package from Hong Kong at the last minute as all of the tickets and hotels were booked up during the holiday season. The hotel's facilities were not bad including two restaurants, two bars and a spa. Their guest room size was okay and amenities were adequate. However the... More