Service staff always try hard and are very pleasant. We're surprised they don't have better records of repeated "preferred" guest members considering its our 4th time staying at the resort, an annual holiday trip for us. There was no special treatment. The hotel used to provide fruit and other resorts with better record keeping will give room upgrades but overall...
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Located directly on a busy freeway so you won't want to walk far. Pool is good. Food is overpriced and poor quality. Staff overfussy until any problem then all disappear.
Warm Greetings from Sheraton Haikou Resort.
Thank you for staying at Sheraton Haikou Resort and taking the time to share your valuable experiences with us. We are delighted that you enjoyed the pool facilities and take this opportunity to apologize for the poor Food and Beverage Service.
Our Food and Beverage Director has acted upon your valuable comments and has...
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The Sheraton is considered the best hotel in Haikou. It is right on the beach, and has wonderful beach access and splendid pools.
Positives:
Good size rooms (however, make sure to get a Garden King that features a sofa rather than a chair. The latter rooms feel cramped.) Bathroom has separate shower, and doors that open into the room to...
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Dear Guest,
Warm greeting from Sheraton Haikou Resort!
Thank you very much for sharing these important points with us. Meanwhile, we appreciate that you give much advice to us service and facility and do apologize for the inconvenience.
Because hotel has been Haikou already 6 years, some areas of hotel are renovated during 2011, such as lobby area, Chinese restaurant...
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Stayed 3 nights at Sheraton Haikou in December 2011. We arrive late, almost at 2AM due to flight delay from Hong Kong. Our group consisted of 4 families and we requested for the 4 rooms to be on same level or nearby but was told that room occupancy was high and as such the rooms available were at different levels...
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Dear Guest,
Warm greeting from Sheraton Haikou Resort!
Thank you very much for your pertinent comments about this stay. We will take your comments about the unhappy issue seriously and improve our service standard better than before. I apologized on your upset experience. This is the peak season of Hainan Island, we will train all the staff how to face...
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Great massage, with in room option and fantastic girls, nice breakfast restaurant and tropical setting of garden,,
Dear Guest,
Warm greeting from Sheraton Haikou Resort!
Thank you for visiting our hotel and taking the time to share your experience. We are exited to learn you and your family enjoyed your visit and would love to have you consider us your home away from home. We look forward to seeing you soon.
Best regards,
Stephanie Zhang
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Next to a few golf courses, Sheraton resort us great for golfers. As usual, Sheraton's staff are friendly and helpful, so it's always a pleasure staying in Sheraton. However, the resort is not near any shopping malls and there are no shuttle buses out to the city center. Moreover, the beach area is under renovation and you can't really take...
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Dear Guest,
Warm greeting from Sheraton Haikou Resort!
Thank you for choosing our hotel be your family in Haikou and so happy you enjoy a good time here. Haikou is a nice city, specially for golfer. Our hotel is located at the West Coast of Haikou, with coconut tree and beautiful sea. As the West Coast develop, go to the...
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I stayed at this resort for 2 nights for a business trip to Haikou in mid of Nov. 2011. The room is comfortable and has a decent balcony for two to sit in. Open-style bath room with bath and tub, very clean and a lot of towels.
The location is at brim of the city, which means it's not convenient....
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Dear Guest,
Warmly greeting from Sheraton Haikou Resort!
Thank you for your staying our resort and your important comments.We are very delight about your enjoying time in our hotel and chasing the best service is our goal.
Next time,when you have the spare time want to swim, I think you will be delighted by the nice conntecting pool.
I reviewed...
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Everything is overpriced,and the beach is not well maintained
Dear Guest,
Warm greeting from Sheraton Haikou Resort!
Thank you for visting our hotel and taking the time to share your experience. The direct feedback from you is the most valuable advice we can receive. And we will try our best to improve our service level and strengthen the maintainance the beach so that make yout stay more deloghtful.
We...
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My wife and I were staying for 2 nights at this hotel on our last vacation in Hainan. We arrived in the evening just after the Nock Ten typhoon. As expected the staffs were very kind, friendly and helpful . Both restaurant are serving good quality of local food at typical hotel price. Rooms facilities are good but a bit...
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Dear Guest,
Warmly greeting from Sheraton Haikou Resort!
Thank you very much for staying in our hotel on your last vacation in Hainan and share your stay experience with us. We feel so sorry about the bad weather. However, The direct feedback from you is the most valuable advice we can receive. And we will try our best to improve...
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I stayed here for 2 nights/ 3 days in May 2010. I really enjoyed the stay. As a SPG Gold member, I appreciated the welcome fruit basket in my room! Bathroom was very nice and spacious and room was nice and spacious. Starbucks coffee and tea was a plus! Balcony was nice although it was bit hard to see the...
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Dear Guest,
Warm greeting from Sheraton Haikou Resort!
Thank you for your feedback and taking the time to post your comments. We are pleased to hear that you enjoyed your stay in Sheraton Haikou Resort.
I reviewed your comments regarding your stay with us, and we do take all comments seriously and appreciate all the feedback we can get. I...
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