I too booked through an online booking site and when I arrived at this hotel they refused to honor the reservation despite presenting a confirmation letter of my confirmed, prepaid booking. The staff was very rude and the manager was evasive. Only after i insisted on him finding another hotel for me he obliged but would not refund my prepaid... More

We arrived at 11:30 at night in tourist season and were informed that we had no room. After eventually getting through to the manager via telephone, he informed us that the hotel does not consider online bookings to be valid despite being available through all the popular booking sites (Agoda, Orbitz....the list goes on). He refused to refund our deposit... More

its a bit creepy sometimes because you can hear the security guards downstairs but I guess its good to know you are safe. the beds are very comfortable and you sleep like a log. there is a tv of course with cartoon network for kids. very spacious room. a super clean toilet. The breakfast rooms are very well decorated and... More

we made the room booking online. as we were arriving early in the morning, we requested to check in as soon as we reach Siem Reap. our email was replied by Mr Chhay Seila (Sales Manager). the hotel is located close to the airport. we check in at about 9 am, personally attended by Mr Chhay Seila. awesome orange juice... More