We stayed in 3 different hotels during our first time in Dubai. The SPG hotels usually give me some confidence.
Some pros:
- Comfortable bed and big room
- Offered a cake for our honeymoon stay (which was a surprise to us - appreciated)
- The concierge staff was very helpful in helping us to make dinner reservation in another...
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Hi Florence,
Greetings from the Four Points by Sheraton Downtown Dubai.
Thank you very much for the wonderful comments about our facilities and staff. We are pleased to see that you have enjoyed your stay with us. It is comments and guest experiences like yours that we strive to achieve.
We have noted the concerns you have raised regarding the...
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What an amazing hotel. From the minute we arrived, the staff were unbelievable. So helpful and couldn't do enough to help us during our entire stay. The culture of the staff was impressive and whoever is in charge of employing staff for this hotel is doing an amazing job. The room was spacious and it was the cleanest hotel we...
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Hi Rosie7585,
Greetings from the Four Points by Sheraton Downtown Dubai.
Thank you very much for the kind comments about our facilities and our staff. We are so pleased that you enjoyed your stay with us and that we were able to go above and beyond your expectations.
We look forward to welcoming you back on your next visit to...
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This was our first time staying at a Four Points Hotel and we were impressed by the overall quality, service and value. The staff were always courteous and helpful, and even my last minute request for help with my son's birthday was met with a smile - he was presented with a card and cake in the morning.
The location...
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Hi MervinCorrine,
Greetings from the Four Points by Sheraton Downtown Dubai.
Thank you for taking the time to review your stay with us. We are so happy to see that you enjoyed your stay with us.
A very happy birthday once more to your son and we look forward to welcoming you all back soon
Kindest Regards,
Gregor K. –...
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First time in Dubai, the hotel was great. The service was good, the boys in the foyer are great and very helpful. Reception check in was fast and efficient. Rooms were huge and extremely comfortable, breakfast was nice and up until 11am which was a bonus - usually most hotels breakfast end at 10:30 which doesn't give you much of...
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Hi Anika,
Greetings from the Four Points by Sheraton Downtown Dubai. Thank you very much for the wonderful comments about our facilities and our staff. We are so pleased to see that you enjoyed your stay with us. We hope to welcome you back soon!
Kindest Regards,
Gregor K. –
Executive Assistant Manager
Four Points by Sheraton Downtown
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The rooms were clean, staff was very well behaved. Room service was prompt. Only thing that I noticed was that staff did not make the room in the morning proactively. I recommend this hotel for any trip including holidays.
Hi Rajinder,
Greetings from the Four Points by Sheraton Downtown Dubai. Thank you very much for the great comments about our rooms and our room service staff.
With regards to issue of making up your room, I passed your comment onto the concerned department in order to ensure the staff will be more proactive in the future.
Thanks again for...
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I stayed for one night at this hotel and had a very pleasant stay. The rooms are spacious, the breakfast is good, as well as the restaurant service.
The only set back was the wi -fi connection. It was so slow... It took ages to open a site!!
One should expect that in a hotel of this caliber, so business...
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Dear Mr. Nuno,
Greetings from the Four Points by Sheraton Downtown Dubai. Thank you very much for your wonderful comments about our rooms, breakfast, and service. It is comments like yours that we strive to achieve.
Also, regarding your comment on our WIFI connection, please be advised that we are looking into a solution for the WIFI speed variations to...
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I have stayed here many times, usually because it is good for business stays. My colleague live just around the corner.
This hotel offers excellent service and is very very customer service minded.
The room service is also very good and the steaks in the pub are the best I have ever had, seriously......try the steaks!
I was tempted not...
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Reviewed 26 October 2011
Dear Winson,
Greetings from the Four Points by Sheraton Downtown Dubai. Thank you very much for the kind comments about our services and our steaks in Yesterday Pub. We are so pleased to hear that you enjoyed your stay with us.
We are looking forward to welcoming you back soon.
Kindest Regards,
Gregor K. –
Executive Assistant Manager
Four Points...
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Excellent value for what was paid - room was spacious, the bed was comfortable and the place has a great gym. Location not too bad for Dubai given its normally a car ride everywhere: metro was walk able, as was the old town if you didn't mind the heat. Front desk staff were also very helpful. One of the starwood...
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Dear Vonhumperdink,
Greetings from the Four Points by Sheraton Downtown Dubai.
Many thanks for your kind comments about our Front Office staff. We are so pleased that you enjoyed your stay with us.
We are looking forward to welcoming you back hopefully soon.
Kindest Regards,
Gregor K. –
Executive Assistant Manager
Four Points by Sheraton Downtown Dubai
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We frequent Starwood properties and I must say that this Four Points is the nicest Four Points we ever stayed at. The building is modern and so are the rooms. They were very comfortable and the room service was excellent. We got in very late the first night and ordered food - all of which came hot and was tasty!...
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Dear Coastalsuz,
Greetings from the Four Points by Sheraton Downtown Dubai. Many thanks for your nice comments about our Room service staff and that you enjoyed happy about our facilities and guest rooms.
Hopefully we will be able to welcome you back again very soon.
Kindest Regards,
Gregor K. –
Executive Assistant Manager
Four Points by Sheraton Downtown Dubai
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This is a modern and good value hotel for the business traveller in central Dubai. For those travelling only by taxi then the location is not an issue; if you prefer to be within walking distance of amenities or shopping centre then there are other hotels closer to, for example, the Burjuman Centre.
The room was a good size and...
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Dear Mr. Rylah,
Greetings from the Four Points by Sheraton Downtown Dubai. Many thanks for taking the time to express your experience during your stay with us and the nice comments on our breakfast and restaurant service.
With regards to the issues you have mentioned such as the unwelcoming reception and the forgotten bath room items, you can rest assured...
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