The Palace Downtown Dubai (United Arab Emirates): See 611 Hotel Reviews and 557 Photos

Address: Old Town Island | Downtown Dubai, Dubai 9770, United Arab Emirates

Phone Number:

Region: United Arab Emirates > Emirate of Dubai > Dubai

Amenities:

Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

#7 Romantic Hotels in Dubai

#25 Family Hotels in Dubai

#26 Luxury Hotels in Dubai

#75 Business Hotels in Dubai

Price range (per night): 318 AUD - 697 AUD

Hotel Class:5 star (5*)

Official Description (provided by the hotel):: The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more less

Reservation Options:: TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Agoda, Venere, Tingo and Travelocity so you can book your The Palace Downtown Dubai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Also Known As:: The Palace The Old Town Hotel Dubai; The Palace The Old Town Hotel; The Palace Old Town; Palace The Old Town Dubai; Sofitel Dubai

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611 reviews from our community

See which rooms travellers prefer - 127 traveller tips

Mikem28

Nuneaton

Senior Contributor

45 reviews

31 hotel reviews

Reviews in 26 cities

50 helpful votes

“Fabulous Hotel”

Reviewed 20 May 2013 NEW

After a long flight we arrived very early in the morning and were immediately given a room which was an upgrade to what we had booked as none of these were available. It was a great start and very much appreciated. The suite we were given was spotlessly clean and was very spacious, beautifully furnished and well equipped. We chose... More

Was this review helpful? Yes 3

Problem with this review?

Dear Guest, Thank you for sharing your extensive and very positive feedback on Tripadvisor following your stay with us. It is our absolute pleasure to learn that you had a wonderful experience with us while enjoying our facilities. Our Chef will be very glad to read your kind comments about the food as well as the entire rest of the... More

aliballie

Reviewer

4 reviews

4 hotel reviews

Reviews in 4 cities

5 helpful votes

“fantastic”

Reviewed 20 May 2013 NEW via mobile

we stayed here for one night en route to Sri Lanka and found it to be spot on. We had a warm and efficient welcome, our room terrace was right on the lake where the fountaims are - stunning views of them and the Burj Kalifa. Food was great, in particular, the thai restaurant. The staff were very happy for... More

Was this review helpful? Yes 1

Dear Guest, Thank you for posting your review on Trip Advisor. We are truly delighted to know that you had such a pleasant experience here at The Palace. I am very glad that you had the time in your short stay to try out Thai restaurant which has wonderful views of the fountain that make a memorable experience. Thank you... More

christopher d

Isle of Man, United Kingdom

1 review

1 helpful vote

“one of the worst experience I've ever had”

Reviewed 15 May 2013

The hotel is one of the best & it's just that when we came we had to wait to reach the lobby as there the driveway had a long Que & it does not seem to be moving at all , the valet looked stressed & there seem to be no supervision at all. Our check-in was delayed with such... More

Dear Guest, Thank you for your review on Trip Advisor about your recent stay with us. I truly regret to read about your experience where you had to wait for such a long time on the driveway upon your arrival and your room not being available for you to rest after your trip. I certainly understand your frustration and am... More

BWords

San Francisco

23 reviews

6 hotel reviews

Reviews in 11 cities

6 helpful votes

“Great customer service and good central location for walking”

Reviewed 13 May 2013

Very nice hotel, classy ambiance, great customer service, "western" amenities, and good central location for walking to the Burj Khalifa, many good restaurants, and the Dubai Mall. Dubai attractions tend to be spread out, so this seemed like good spot since several things to do within walking distance, and one never tires of gazing upwards at the amazing Burj Khalifa--the... More

See 4 more reviews by BWords for Dubai

Dear Guest, We are pleased to learn that you were delighted with your stay at The Palace while enjoying the surroundings with so many attractions just a walking distance away including the fountain with wonderful views. It is great that you enjoyed the room allocated for you and also the service from our associates who are our main asset. Once... More

Sikoo

Karachi, Pakistan

“poor service/discourteous behaviour”

FFor a hotel charging $500+ for a regular room, my experience was nothing short of abysmal. My credit card was charged once on check in for authorization and again for the billing at checkout. I was told the amount charged on check in will be reversed. Both amounts have appeared on my credit card statement and despite two reminders. Nothing... More

Was this review helpful? Yes 2

Dear Guest, Thank you for your review on Trip Advisor about your recent stay with us. I am truly sorry to read about your experience where you have faced shortfalls in service standards for which I would like to sincerely apologize. As already communicated in emails by my team, this is one of the exceptional cases and I hope by... More

Mai2013

amsterdam

37 reviews

21 hotel reviews

Reviews in 22 cities

53 helpful votes

“Another great stay”

I continue to love this hotel. It has everything you need, great location and excellent rooms. I think the beds are the most comfortable by far that I have ever encountered. I will continue to come here everytime I am in Dubai !

See 3 more reviews by Mai2013 for Dubai

Mai2013 has 1 more review of The Palace Downtown Dubai

“Love this place !”

Reviewed 16 October 2012

Dear Guest, Thank you for sharing your experience on Trip Advisor. We are very happy that you had another great stay with us while enjoying the hotel facilities. It is always encouraging for us here at The Palace Downtown Dubai to receive such nice reviews Thank you again and we all look forward to welcoming you back in the very... More

sammy10101

Preston, United Kingdom

2 reviews

Reviews in 2 cities

4 helpful votes

“A palace worthy of a king.”

Reviewed 5 May 2013

We spent 2 nights in Dubai at the palace for our honeymoon. Both of us were very impressed with the hotel even with our already high expectations. Every aspect was remarkable and the staff and setting really did make us feel like royalty. The view from our room was stunning; we could see the lake and the Burj Khalifa. We... More

Dear Guest, Thank you for your positive review on Trip Advisor. It is a pleasure to know that you have chosen the palace for your honeymoon on which occasion we congratulate you. It is also nice to know that you were happy with the service, the room and the views which made your experience so wonderful. Thank you again for... More

844DHB

London, United Kingdom

21 reviews

7 hotel reviews

Reviews in 15 cities

15 helpful votes

“Great position”

Reviewed 4 May 2013

Stayed here on a business trip March 2013. Perfect position in the shadow of the Burj Khalif and the fountain show. Pricey, as all hotels in Dubai are, but the breakfast is superb and the rooms very comfortable will all amenities you would expect. Check in a bit slow and my room not ready until lunchtime, despite me arriving at... More

Dear Guest, Thank you for your kind review on Trip Advisor. We are truly delighted to know that you had enjoyed your stay with us. I am glad to read that you appreciated our location with many attractions around as well as the breakfast. At the same time I am sorry that our associates were not able to accommodate your... More

PeterC157

Senior Reviewer

10 reviews

11 helpful votes

“Another Great Experience”

Reviewed 2 May 2013

I cannot rate this hotel highly enough.Everything was first class from our arrival to our departure.We were not able to get the room that we had requested and were upgraded to a mini suite the room more than made up for the lack of view.The staff were both courteous and eager to please even to the point of smothering our... More

See 2 more reviews by PeterC157 for Dubai

PeterC157 has 1 more review of The Palace Downtown Dubai

“An Oacis”

Reviewed 19 January 2013

Dear Guest, Thank you for sharing your experience with everyone on Trip Advisor. We are pleased to learn that you had such a wonderful stay with us and truly enjoyed our Associate’s service, the upgrade to a suite and the set up in the room with petals. Thank you again for your kind words and we all look forward to... More

Niraj73

Bangalore, Karnataka, India

3 hotel reviews

7 helpful votes

“Excellent Hotel...needs better staff”

The hotel itself is fabulous....i arrived early in the morning and they upgraded me to a suite...which was superb. My 2 kids (10 and 13) were with me and they charged for an extra bed. The breakfast next morning was adequate. when i was checking out they had charged me extra for the breakfast, one for kids b/f and 1... More

Was this review helpful? Yes

Dear Guest, We are happy to hear that you enjoyed your stay with us here at The Palace Downtown Dubai starting with the check in where you were upgraded to a suite. At the same time please accept my sincere apologies for the inconvenience you have faced in regards to the breakfast charges. I will certainly address to the team... More

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The Palace Downtown Dubai Hotel

The Palace Downtown Dubai

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