Stayed here for three nights in May. This is more of a business oriented hotel, with a central position on Sheikh Zayed Road, very close to the airport, but also to Burj Khalifa and the Mall of the Emirates. We had an Horizon Club room, so all the facilities that come along (in room check-in, access to the Horizon Lounge,... More

Overall: This is a good hotel but not a great hotel. Whatever it lacks is saved by its location (assuming you're not looking for the beach or a true on-the-water view). For our next trip to Dubai, we will probably take a closer look at some of the other hotels in the area or venture closer to the beach. The... More

After a long trip from Paris, the check in was easy. Room was very spacious, nicely decorated, staff were helpful and very kind, didn't get to eat their breakfast as it was not included in their price the hotel has a unique beautiful smell so refreshing. Location is great at the Sheikh Zayed road, Metro is close as well as... More

We enjoy Dubai and have been going for several years (usually en route to somewhere else). Thought we would try the Shangri La this time and we weren't disappointed. We had a great view on the Burj Khalifa from our room and enjoyed good service from housekeeping and at reception. We dined at the French Vietnamese 'Hoi An' and we're... More

The hotel is over all very good. No complaints on any thing. The breakfast spread was amazing and the staff was also courteous. Good location. On map looks next to Dubai Mall, but to get to the mall, due to one way, it takes a while to get to the other side of the S.Z. Road to get to the... More

One of the best hotels that I stayed as I booked in horizon floor deluxe room ... The check in an check out was very very smooth . All stuff were very helpful and assisting all the time .... Breakfast down is woooow

My stay was absolutely brilliant and the warm welcoming by your front desk people made me really pleased and impressed. The service is really good but you need to renovate some of your apartments. The staff in the restaurant is really nice and friendly. A bit of attention to your lobby restaurant terrace as no one to look after the... More

After having stayed in the Shangri-La Kuala Lumpur just a few weeks before, this Shangri-La hotel has been a huge disappoint not worthy of the Shangri-La name. I enjoy the brand because of the signature Shangri-La service. Unfortunately, I haven't seen a hint of this service throughout my entire stay. Many examples can be given about why the Shangri-La should... More

one of the most known facts about Dubai's five star hotels is there luxuriates state. However Shangri-La is far from this. Even the staff at the reception where busy talking to each others more than talking to the costumers. Fridge was empty. However as it is the usual case in Dubai rooms are capacious, nicely furnished, and clean.