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Jumeirah Zabeel Saray

5.0 of 5
The Palm Jumeirah, Crescent Road West | PO Box 27722, Dubai, United Arab Emirates
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Jumeirah Zabeel Saray
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297 traveller photos
Ranked #31 of 434 hotels in Dubai
4.5 of 5 stars 291 Reviews
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291 reviews from our community

What travellers say about this hotel
  • “Club lounge” (3)
  • “Room service” (3)
  • “Very good” (3)
  • “Talise Spa” (3)
Traveller rating
    202
    45
    25
    13
    6
Only show reviews for Family (88) | Couples (121) | Business (17)
Date Rating
London, United Kingdom
1 review
“Truly opulent; a real Ottoman Palace!!”
5 of 5 stars Reviewed 28 May 2012 NEW

We stayed at this hotel for 3 nights and wished it could have been forever! This hotel is the perfect place to stay if you want to be indulged and pampered. Located on the Palm it instantly takes you away from the bustle of the main city and drops you into paradise. The decor takes your breath away with its... More

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1 review
“Highly highly recommended hotel....!”
5 of 5 stars Reviewed 27 May 2012 NEW

We still have 5 nights of our 12 day stay here....this hotel (is really an Ottoman palace!) is truly amazing. The hotel decor, rooms, pool, spa (the biggest in middle east), restaurants and last but not least the people working here have all been exceptional. We are also on the half board package which to say is value for money... More

Was this review helpful? Yes
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review
28 May 2012

Dear Guest I am delighted to read that you chose our Hotel over the many options available in Dubai and that you are enjoying your holiday with us at Jumeirah Zabeel Saray. Thank you for taking the time to post such a complimenting review of your experience on Trip Advisor and for recommending our hotel. We make every effort to... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“One of the most luxurious an opulent hotels I have stayed in”
5 of 5 stars Reviewed 26 May 2012 NEW

Just had 2 nights in Dubai en-route to Maldives and it was the most amazing hotel and staff were extremely attentive. The hotel lobby was just so opulent, tried to take photos of one of the many beautiful chandeliers but it does not do it justice. Stayed in a deluxe room, huge bedroom with the Turkish bath and Aspray toiletries... More

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JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review
28 May 2012

Dear Guest Thank you for taking the time to post such a wonderful review on Trip Advisor from your recent stay with us at Jumeirah Zabeel Saray. I was so pleased to read that you enjoyed your stay and I sincerely appreciate you complimenting the professionalism of our team and our exquisite facilities. We make every effort to maintain the... More

Geneva, Switzerland
1 review
“A wonderfully stay”
5 of 5 stars Reviewed 26 May 2012 NEW

We were very happy to stay in the Jumeirah Zabeel Saray. The service was perfect and as we were in a junior suite, we could have access to the lounge. The people there were very nice with us and specially Simon. I clearly recommend this hotel. Have nice trip

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JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review
28 May 2012

Dear Guest Thank you for taking the time to share your feedback from your stay with us at Jumeirah Zabeel Saray and for recommending our hotel on Trip Advisor. We make every effort to maintain the high standards of timely and quality service delivery Jumeirah is renowned for, and we are delighted that we have been successful in achieving this... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Beautiful hotel with 5 star service”
5 of 5 stars Reviewed 25 May 2012 NEW

We stayed at the Jumeirah Zabeel Saray last year (Sept 2011). Our stay at the hotel was flawless, the service was exemplary. The hotel rooms are very spacious and done to a very high standard including a large marble Turkish bathtub. The pool area is fantastic and the beach is also nice. We also tried the Indian restaurant at the... More

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JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review
27 May 2012

Dear Guest Thank you for recommending Jumeirah Zabeel Saray on TripAdvisor and for taking the time to share your feedback from your stay with us. It is very pleasing to read your positive comments and to learn that you thoroughly enjoyed your holiday. In regard to your feedback on the location of our hotel on Palm Jumeirah, while you may... More

England
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
“Much improved!”
5 of 5 stars Reviewed 25 May 2012 NEW

Last year my Fiancé and I stayed at this hotel relatively soon after it had opened and had a mixed review (please see my review from last year if interested). The pool service was slow (if you got any at all!), the meals at one of the restaurants was poor and there was a general feel that the staff members... More

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JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review
27 May 2012

Dear Guest I appreciate your loyalty to Jumeirah Zabeel Saray and would like to thank you for your review from your recent stay with us and for recommending our Resort Trip Advisor. I was of course most concerned to learn of the attitude of my colleague upon check out as well as the service delays you faced while dining at... More

Milton Keynes
Top Contributor
57 reviews 57 reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
“Great if you dont want to be near downtown”
3 of 5 stars Reviewed 24 May 2012 NEW

Amazing looking hotel and I'm told it was used in Mission Impossible 4 (-the part in India?!) the main issue I faced is just how long it takes to get off the palm and the wait for yellow taxis (not the more expensive private ones that seem to pushed on you everywhere!). Although I only had breakfast (which is a... More

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See 42 more reviews by zoerobinson for Dubai
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review
27 May 2012

Dear Guest Thank you for taking the time to share your feedback from your recent visit of our hotel and for recommending our Voda Bar on Trip Advisor. With regard to your feedback on the time it takes to get off Palm Jumeirah, on average it takes around 10 to 15 minutes from Jumeirah Zabeel Saray to get off the... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Very Good”
5 of 5 stars Reviewed 23 May 2012
1
person found this review helpful

Beautiful, staff are excellent, due to position takes a little it longer to get places but worth it for the lovely hotel itself. Food excellent, cost like everything in Dubai is over priced but when you accept that its on par with other hotels.

Was this review helpful? Yes
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review
25 May 2012

Dear Guest Thank you for taking the time to share your feedback from your recent stay with us at Jumeirah Zabeel Saray. We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank you for acknowledging so many positive elements of... More

Voorburg, The Netherlands
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Majestic”
5 of 5 stars Reviewed 22 May 2012
2
people found this review helpful

I stayed at the Jumeirah Zabeel Sarah with a friend and we felt like royalty. Upon entering the lobby, it felt like we entered a film set. Which wasn't so strange, because it was the film set for MI4 Ghost Protocol! We absolutely loved our fantastic room. The staff were very friendly and helpful. The infinity swimming pool was breathtaking.... More

Was this review helpful? Yes
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review
25 May 2012

Dear Guest Thank you for taking the time to share your feedback from your recent stay with us at Jumeirah Zabeel Saray. Thank you for your kind acknowledgement of our warm hospitality and exquisite facilities. We make every effort to maintain the high standards of timely and quality service delivery Jumeirah is renowned for, and we are delighted that we... More

Dubai
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Very good”
5 of 5 stars Reviewed 22 May 2012
2
people found this review helpful

My husband and I spent last weekend at Jumeirah Zabeel Saray and after just one night, we both commented that we felt totally relaxed and as though we'd been away for ages. The hotel is much improved in the past 12 months, the staff are now excellent, extremely friendly but not over the top like they can be at other... More

Was this review helpful? Yes
JZS_Management, General Manager at Jumeirah Zabeel Saray, responded to this review
25 May 2012

Dear Guest Thank you for taking the time to share your feedback from your recent stay with us at Jumeirah Zabeel Saray and for recommending our hotel on Trip Advisor. We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. Thank... More

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Additional Information about Jumeirah Zabeel Saray

The Palm Jumeirah, Crescent Road West | PO Box 27722, Dubai, United Arab Emirates
Price range (per night):* 201 AUD - 1,140 AUD

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