Citymax Bur Dubai (United Arab Emirates): See 126 Hotel Reviews and 39 Photos

divyaviswanath

Dubai, United Arab Emirates

Senior Contributor

33 reviews

Reviews in 6 cities

9 helpful votes

“Very poor service, do not recommend despite the cheap room rates”

Reviewed 26 May 2012 NEW

2

people found this review helpful

I stayed here recently and was very unhappy with the overall experience. The staff was very unhelpful, the rooms were unexpectedly very small. The only reason I chose this hotel was because it was the cheapest option, I'd rather stay in a hotel apartment, they have better service and bigger rooms, even if its just a studio. Room service food... More

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Dear divyaviswanath, Thank you for your comments on Trip Advisor. I would like to investigate your comment on staff been unhelpful further as our comments in general mention differently. May I request you to please contact me on walter.knight@citymaxhotels.com mentioning the department and your experience. As a mid market concept hotel we provide room service which you generally won't find... More

jeaney

London, United Kingdom

1 review

2 helpful votes

“Bad service... from start to finish”

Reviewed 25 May 2012 NEW

2

people found this review helpful

I stayed in this hotel recently, when I checked in the staff at the desk were not interested at all, one girl actually looked up and then back at the desk, and even when to the door at the back of reception and left. After going to one of the other desks an Indian gent checked me in, he was... More

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Dear Jeaney, Thank you for your comments on Trip Advisor and for bringing this to my attention. I would like to apologize for the poor experience you received and would like to add that this is a one off experience as we generally get good reports on both attitude of staff and cleanliness of our rooms. Please advise me of... More

sabu60

Chennai (Madras), India

1 review

1 helpful vote

“excellent hotel, value for money”

Reviewed 24 May 2012

1

person found this review helpful

we were a group of 3 families, who stayed at the citymax Bur dubai for 3 nights. The hotel rooms apart from being very clean and cosy has all the facilities required. I was told that the rooms are small when i booked and was expecting it to be cramped . However i was surprised that the rooms are big... More

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Dear sabu60, Thank you so much for recommending us on Trip Advisor! We appreciate your great feedback on our products and services and we are glad to read your note - " It is definitely a 4 star comfort though rated 3 star. " We are also delighted to hear that you have enjoyed our Restaurants such as Claypot and... More

kgee251046

Sydney, Australia

Contributor

13 reviews

Reviews in 6 cities

3 helpful votes

“On the cheaper side”

Reviewed 22 May 2012

The Citymax is not the greatest hotel but is reasonable value for the price. Staff are helpful a bit confused - don't be suprised if you get calls for the wrong room. The rooms are clean and comfortable although some hot water for a morning shower would be nice.

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Dear kge251046, Thank you so much for posting a review regarding your recent stay. We appreciate your feedback with regards to our clean and comfortable rooms and that you found our hotel of " reasonable value for the price." However, we are concerned about your comment regarding the staff confusion. We apologize for any inconvenience this might have caused you,... More

Narinj

Yerevan, Armenia

2 reviews

Reviews in 2 cities

3 helpful votes

“Very good hotel!”

Reviewed 15 May 2012

1

person found this review helpful

I read a lot of reviews before choosing this hotel, and wasn't quite sure if my selection was good until I finally arrived there. It's a very clean hotel located at the business center of the city, quite close to some of tourist places. The hotel provided free transportation to the beach and the Dubai mall. Generally, the staff was... More

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Dear Narinj, Thank you so much for writing a review on Trip Advisor. We appeciate your positive feedback regarding our products, as well as the services that you have received while staying with us. Thank you so much for your recommendation and we look forward to welcoming you back again. Regards, Walter Knight More

narf101

Reviewer

3 reviews

Reviews in 3 cities

1 helpful vote

“BIG MISTAKE!!!”

Reviewed 13 May 2012

1

person found this review helpful

We are a group of people who stayed at Citymax Bur Dubai last November 2011. We decided to stay there since the rooms are reasonably priced. BIG MISTAKE!!! The rooms allocated to us were on the 2nd, 4th, 5th, 6th and 7th floors separately so sometimes we visit friends in other rooms. One night we were in one room before... More

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Dear narf101, Thank you for your comment on Trip Advisor even though your stay was 6 months ago. This is the first time I have heard of my Security behaving in this fashion and I will investigate this further. Please contact me on walter.knight@citymaxhotels.com with further details of your stay which will assist in our investigation. Regards, Walter Knight More

CheshireRocky

Crewe, United Kingdom

Senior Contributor

23 reviews

Reviews in 20 cities

27 helpful votes

“Most helpful and welcoming!”

Reviewed 7 May 2012

1

person found this review helpful

We stayed for just the one night at the Citymax last month, after arriving at the hotel we were booked in at and finding that they had a problem with the rooms and couldn't accommodate us. So we duly found ourselves checking in here at three in the morning, with nothing but a spongebag each! We were treated very courteously... More

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Dear CheshireRocky, Thank you so much for posting a review on Trip Advisor. It is a pleasure to read your statement “Many thanks to Citymax for turning what could have been a tricky situation into a pleasant experience!”- You started our day with a smile! We also appreciate your positive comments on our products and services and even posting some... More

fawzi b

Dubai, United Arab Emirates

Senior Reviewer

6 reviews

Reviews in 2 cities

6 helpful votes

“Good for people targeting 2 or 3 star hotels”

Reviewed 4 May 2012

1

person found this review helpful

I haven't really faced any problems when I stayed at this hotel, the staff were ok but the swimmimg pool and the rooms were small. However, I give it 4 out 10. P.S make sure you carry cash when you're at this hotel as you have to pay as you go for everything. You can't just sign and put it... More

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Dear fawzi b, Thank you so much for your review regarding your recent stay. I would like to clarify the payment issues that you have mentioned. As a standard practice of our hotel, we ask the guests upon check in to leave deposit by cash or credit card for their own convenience of signing off their bills to the room.... More

pekasho

abu dhabi

Reviewer

3 reviews

Reviews in 3 cities

2 helpful votes

“Good clean budget hotel, but staff are not there”

Reviewed 1 May 2012

1

person found this review helpful

Good hotel if you are on a short visit to Dubai and its not a high season in Dubai. I stayed here for 3 nights and i can say that it did serve the purpose. downside of the hotel is that staff (other than the ones at the front desk) speaks very poor english. also it can take long time... More

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Dear pekasho, Thank you so much for your review on Trip Advisor. We appreciate your comments on the cleanliness of the rooms and bathrooms and will gladly mention that to our Housekeeping team. However, we ensure that all the points mentioned such as staffing are well noted and will certainly look for improvements. Thank you once again, and we certainly... More

LadyMonica550

Leicester, England

Senior Reviewer

8 reviews

2 helpful votes

“2 and a half days/2night stay”

Reviewed 28 April 2012

1

person found this review helpful

After reading some dreadful reviews on various sites, I was apprehensive about our booking. However, We were very well treated. Checking in was swift and easy. My husband uses crutches, and we were immediately offered a disabled room without extra charge. We were allowed to go to the room immediately at about 7am after a night flight for a small,... More

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Dear LadyMonica550, Your comments on Trip Advisor were well received and I thank you for your support and honesty. Please advise us on your next visit so that I can personally greet you upon arrival. Best Regards, Walter Knight General Manager walter.knight@citymaxhotels.com More

Citymax Bur Dubai Hotel

Citymax Bur Dubai

126 reviews from our community

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