Reception staff were unmotivated and disengaged from new residents. 1st night no sleep whatsoever due to unruly Saudi kids next door. After discussion with Ali on the front desk, we moved to another room (next morning) Now we are on the "executive floor" (that's a joke!) The sink leaked. Hotel is not clean. I never got underneath the bedsheets, choosing... More

I've stayed at many hotels in Jeddah and KSA in general but this hotel was one of my best experience in Saudi Arabia. The sleep quality and the quietness were the most factors I still remember. I advice any one to pay a visit for this nice hotel

The location of hotel is far from current business area and international airport. Furthermore, there are no restaurants near the hotel. Hotel reception staff is not excellent. However, room is not so bad.

well the hotel has a good name: mercure long with accor: one of the main reason i booked my stay here inspite of a 50-50 rievew on trip advisor.com rooms good location not comfortable breakfast: nah internet: 30sr. 24hrs--should be with the room package lobby quiet 2people only at the reception and operator seat no business center room is nice... More

I stayed in this hotel while on a business trip to Jeddah. I had a very positive experience there. The hotel is nicely located, not far from the old city (al-Balad) and many of the more central destinations in Jeddah. One thing to keep in mind: the hotel is slightly out of the way, down a side street and not... More

The Hotel and the staff are nice, but the location is too far away from the city center. There is nothing in walking distance for sightseeing or after dark walking. The Gold market is interesting but thats teh only shopping possible at this location.

nice place to stay, the only problem was the location... Internet service was charged although they mentioned it's free... For the the paid members there should be 15%, but I got nothing discount... management was not that professional..