Upon entering the staff was very nice the place is very eye catching and smells really good coming in which is very pleasing. The lobby and breakfast area is very clean. Once getting to our room there was a little bit of an issue with the door that took us a few minutes to get in. We had rented the... More

I mean its a Holiday Inn Express in the Alexandria, Louisiana. Its not the Four Seasons. That being said, the staff is always super friendly, you get a free hot breakfast buffet that isn't bad, and the property and rooms are clean and functional. Even has a very basic gym. The elevator, though, is slow as molasses. Anyway, not really... More

We stayed here one night. We were on the 1st floor and had a hard time sleeping because you could hear the room above you everytime someone walked across it. Our room seemed to be clean except for the mold around the window. Also the wallpaper was peeling in the bathroom. Not quite what we expected for the price and... More

My husband and I recently stayed one week at this HIE due to an out of town death in the family. It was a sad event to have to travel for, but the staff were very attentive and that helped greatly. Every time we left in the morning or came back in the evening, we were greeted with friendly staff... More

I must say that my stay at the hotel was very lovely. As soon as me and my husband came in we were greeted by dodie and leillani immediately. there were fresh cookies upon arrival and even though the hotel stay sold out that monday they went out of their ways to find us another hotel (comfort Inn) for the... More

I stayed there for the first time and I found it pretty typical of HIEX. No problems, clean, great beds and very nice staff! I glanced at the other reviews and I have a frown on my face. I do not recall any of these "problems" in my stay there. In fact, I can not think of any negatives. I... More

This is the very first review I have ever felt compelled to write. So disappointing for a Holiday Inn. In addition to being the most unclean hotel we have ever frequented, we cut our two night stay to one after being unable to sleep due to a lack of sound barriers in ceilings, walls, floors plus the added aggravation of... More

We stayed one night. The bracket that keeps the mattress centered on the frame had broken off. So the mattress had shifted. When I came close to the bed the bare metal cut my leg. I told them about it in the morning. Also our air conditioner went off during an electrical storm. So my stay was not all that... More

I stayed there twice, each for a week. The rooms do have nice furniture, and the staff is nice. There was a really foul smell each time. Signs of the rooms not being cleaned were present. So much so that I bought some disinfectant and sprayed everything I might touch. There was a filter in the coffee maker, a piece... More