Not sure why, but the check-in process seems to take way to long. Why is that when you do everything on-line ahead of time? Anyway, we arrive at approx. 4:30 pm and are told our room is not ready. Really? I ask if they can switch us to a different room that is ready and that kind of request seems... More

Trust your tripadvisor family. The previous reviews are correct!! I thought some of these reviews were overrated but they weren't. This hotel has a very musty mildew problem that the staff seems to ignore when you complain or they lie and tell you its fixed. The bed and linens are cheap and hard and the breakfast is substandard (bread and... More

Great hotel! first time in Panama and the rooms are gorgeous!!! Very nice hotel and close to all the action...the hotel bar service was kind of lacking- understaffed when the hotel was full...Rooms were very nice- but for example the cleaners forgot to pick up some dirty empty glasses in the room- and what is weird is that each room... More

This could be a beautiful property with a great location - but huge water and HVAC problems make for a smelly stay. The meeting rooms and hotel room was either FREEZING (68 degrees) and air conditioned or we could turn off the air conditioning to make it a reasonable temperature but now the smell is overpowering. I know they were... More

Stayed here for a convention in May 2013. Nice breakfast buffet with great service, sushi offered at the bar. For the size of this hotel, there aren't many other culinary options. Free wi- fi in rooms, nice gym. As mentioned in other reviews, there is a musty smell in the rooms, so bring allergy pills. Customer service reps barely speak... More

Stayed here as a stop over for a cruise. Our plane arrived late and we left early the next morning for Colon to board a cruise ship so we only spent about six hours here. We had a small problem at check-in (seems that for some reason they already had us checked in) and then our room key did not... More

I stayed in this hotel for four nights at the end of April. The price was very reasonable, service was very good from making a booking to paying the last bill. Restaurant staff although not always proficcient in English was particularly helpful and went out of their way to assist my needs. Buffet breakfast was excellent.

I spent 3 days at the Riu for a conference. On the last day I left my phone in a bathroom stall for 10 minutes. It looked like the only person that had been in there during the 10 minutes was house keeping. I made a lost claim with their security then watched as everyone avoided me for the next... More

We stayed one night at Riu after having a terrible experience and cancelling our second night at the Riande Aeropuerto. Upon arrival, all negativity as stress I was feeling was instantly washed away. They allowed us to check in 4 hours early. Our room was beautiful and spacious and the staff was courteous and friendly. I booked a massage at... More