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BEST WESTERN Las Mercedes

3.0 of 5
Km 11 Carretera Norte, Managua RD-46, Nicaragua
Hotel amenities
BEST WESTERN Las Mercedes
Ranked #29 of 46 hotels in Managua
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205 reviews from our community

    Trip type
Traveller rating
    31
    61
    54
    28
    31
Date Rating
Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 10 May 2013

The Best Western is a great place to stay. Our mission trip bases its operation at this hotel and it is a wonderful place to come back to after a long day in the field. The staff is helpful and polite. The breakfast buffet is a very nice arrangement of fruits, eggs, pastries and more. Walk from the hotel to... More

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BEST WESTERN L, Director de Recepción at BEST WESTERN Las Mercedes, responded to this review
11 May 2013

Thank you Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More

Bozeman, Montana
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 of 5 stars Reviewed 6 May 2013

I stayed at the Best Western the night before an early flight out of MGA. The proximity to the airport is great, but other than that it is overpriced and void of charm. I understand that the Best Western and the Camino Real are the choices for airport hotels and the Best Western is a little less expensive. I have... More

Was this review helpful? Yes
BEST WESTERN L, Front Office Manager at BEST WESTERN Las Mercedes, responded to this review
8 May 2013

Dear Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the... More

Chicago, Illinois
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 5 May 2013

This hotel, while arguably pricey, fulfills the needs of most of its occupants - a great base location for early morning flights. The rooms were basic, but had air conditioning and hot water and WiFi access. Recommended for early morning travelers, as you do not have to worry about finding dinner off of the property (restaurant on site) and the... More

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BEST WESTERN L, Front Office Manager at BEST WESTERN Las Mercedes, responded to this review
6 May 2013

Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More

Davenport, Washington
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 28 April 2013

We stayed 1 night at this Best Western Hotel. We got a senior discount so paid about 85.00. We had 2 rooms. We got in late so just needed a place to lay our heads. I have stayed in other Best Western Hotels & I did not think this one lived up to the image. It was just worn out... More

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BEST WESTERN L, Front Office Manager at BEST WESTERN Las Mercedes, responded to this review
30 April 2013

Dear Borden Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More

Miami
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 28 April 2013

So I first stayed at this hotel because my airline canceled my flight out and they had arranged for my family and I to stay at this hotel because it is conveniently located right across the airport. First stay here was great. Lunch, dinner, and breakfast were all comp'ed as well as the stay by the airline. The room was... More

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BEST WESTERN L, Front Office Manager at BEST WESTERN Las Mercedes, responded to this review
30 April 2013

Dear Diana Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More

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Bozeman, Montana
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 28 April 2013

You literally can't get any closer to the airport. The hotel is across the street, and there is a cross walk right outside. The departure terminal is literally just on the other side, so no shuttle is even necessary, although we did take it unknowingly for all of about 20 seconds. We paid $117 with taxes (booking.com) for a double... More

Was this review helpful? Yes
BEST WESTERN L, Front Office Manager at BEST WESTERN Las Mercedes, responded to this review
30 April 2013

Dear Jackie Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More

Matagalpa, Nicaragua
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 20 April 2013

I would like to express my complaints against the Hotel Best Western in Managua, Nicaragua. I stayed here with my girlfriend last week, and because she arrived earlier than I did, she used her bank card to reserve the room, with the expectation that we would pay in cash upon check-out. She is a volunteer in the United States Peace... More

Was this review helpful? Yes
BEST WESTERN L, Front Office Manager at BEST WESTERN Las Mercedes, responded to this review
26 April 2013

Regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. when entering the hotel and gave... More

Syracuse, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 of 5 stars Reviewed 18 April 2013

Before we traveled to beautiful Nicaragua we were told "Whatever you do, don't be in Managua at night". After a very long day of traveling, we arrived in Nicaragua at midnight when we were supposed to be there at 3pm - we had a long weather related delay in Houston. We got our rental car & ventured out to find... More

Was this review helpful? Yes
BEST WESTERN L, Front Office Manager at BEST WESTERN Las Mercedes, responded to this review
26 April 2013

Regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider... More

London, United Kingdom
Top Contributor
188 reviews 188 reviews
180 hotel reviews
Reviews in 144 cities Reviews in 144 cities
301 helpful votes 301 helpful votes
3 of 5 stars Reviewed 17 April 2013

We found the hotel ok for a one night stay. We arrived late and the check-in was quick (we paid cash to avoid any delays the next morning). Room was in a barracks style building quite a distance from reception. The room was clean and the bed ok - just wished that they had removed the plastic cover from the... More

Was this review helpful? Yes
BEST WESTERN L, Front Office Manager at BEST WESTERN Las Mercedes, responded to this review
26 April 2013

Regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider... More

Hanover
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 16 April 2013

We have been not even welcomed when checked in and tretaed like pigs, were called guys and reservation could not been find. The front desk staff is the worse I have ever experienced and twice they tried to cheat on my credit card. First, when I wanted to sign my bill to room when having dinner at the restaurant: Billing... More

Was this review helpful? Yes

Review collected in partnership with Best Western

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Additional Information about BEST WESTERN Las Mercedes

Also Known As:
Best Western Las Mercedes Hotel Managua
Best Western Las Mercedes Hotel
Best Western Hotel Managua
Best Western Managua
Managua Best Western
Address: Km 11 Carretera Norte, Managua RD-46, Nicaragua
Region: Nicaragua > Managua Department > Managua
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #29 of 46 hotels in Managua
Price range (per night): 110 AUD - 119 AUD
Hotel Class:3 star (3*)
Reservation Options:
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BEST WESTERN Las Mercedes
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