Rock hard bed, air conditioner not working, stains on the carpet and the majority of the seats in the breakfast room are smoking. Then it is a little dubious to have a strip club in the basement of a hotel....
- Phoenicia Grand Bucharest

Rock hard bed, air conditioner not working, stains on the carpet and the majority of the seats in the breakfast room are smoking. Then it is a little dubious to have a strip club in the basement of a hotel....
Dear Sir,
We appreciate the opinions and suggestions received from you as from all our guests, as they help us improve constantly our services.
I am sorry about your dissatisfaction regarding the room; unfortunately, a hard bed is subject to personal preferences, therefore we can never be on everybody’s taste, but if you could be so kind and let us...
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The hotel is nice and you can choose from different restaurant inside. The rooms start to show some signs of getting old (my room had some small cracks on the wall and the bathroom also). It is near the airport but a litle far from the citty center. All around is a good hotel that i would reccomend
good hotel if you don't count the breakfast premisses. although the meal is very rich, there are two rooms where you can eat it. one is dim, no windows, very small and few tables, you need to share with others, which is non-smoking. then there is a large relatively bright and pleasant room which is smoking, also full on weekdays...
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Dear "Ondass",
Thank you for taking time to write about Phoenicia Grand Hotel!
We appreciate that you enjoyed our variety at breakfast, that means that one of our goals has been reached. Regarding the non-smoking area, please note that the amenities for breakfast room have been settled based on our guests requests, considering the high number of smokers. For the...
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The staff was excellent. The Hotel has good facilities, clean and in good order. Location is near to airport. My room was comfortable and clan. Bad was big and also comfortable. Perfect service, very good breakfast. Free sauna and WiFi.
The interior, facilities, comfort and hygiene in the room are more than average in this hotel. The close distance to the airport is also an advantage. Some might not find it suitable for families with children as there's a strip club at the bar downstairs. I would reccomend this hotel for business trips as it takes around 20-30 minutes to...
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Dear valued Guest,
Thank you for choosing Phoenicia Grand Hotel and for your comments.
We are pleased to know that you had a great stay to our hotel and you are more than welcome for your next visit to Bucharest.
Best regards,
Sales Department
Phoenicia Grand Hotel
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I stayed in this hotel for 2 nights, it can be rated as average 4-star hotel. Rooms are still a little bit old fashioned, but overall the hotel offers several restaurants and bars and is convient if arrive at banesa airport and you just are there for business. You will need a taxi for visiting the city and also to/from...
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Dear valued guest,
Thank you for choosing Phoenicia Grand Hotel and for your comments.
Please note that we appreciate your opinions and your suggestions will be considered.
We hope that your next stay will be an even greater experience.
Best regards,
Sales Department of
Phoenicia Grand Hotel
Bucharest
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I have stayed several times for business trips. usually OK.but last time there was a private party in the atrium area. The music was deafening. When I called reception at 3am in desperation from being unable to sleep due to the noise, I was treated with complete disregard. I asked when the music would stop - 4am was the reply....
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Dear valued guest,
First of all thank you for expressing your opinions regarding your stay at Phoenicia Grand Hotel. Our guests suggestions help us improve constantly our services.
We appologyze for any inconveniences that may occured. The situation you presented was an exceptional one, and actions will be taken in order to prevent these situations.
Best regards,
Sales Department of...
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This Hotel is a good one for business travel.The services are great, staff was very heplfull and kind, and breakfast was wonderful. Although it is remote from the city centre, the hotel is closed to the airport. The lebanesse food is one of the best i ever enjoyed. So, if you ever travel for business in Bucharest, I highly recommend...
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Dear valued guest,
Thank you for choosing Phoenicia Grand Hotel!
We hope that your next stay will be an even greater experience.
Best regards,
Sales Department of
Phoenicia Grand Hotel
Bucharest
Romania
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This is a real gem, modern, comfortable, a choice of several restaurants and charming efficient staff. It is also close to the airport (Baneasa) so ideal for a short trip such as mine. On the other hand a taxi to town is necessary if you want to see what passes for sights - decades of abuse by the communist regime...
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I suppose that if the purpose of your trip is a meeting or some business in the Baneasa area the location is good, about halfway between the international airport (Otopeni) and the city centre, avoiding a lot of the traffic jams. Otherwise there is no reason to stay in this area. There is absolutely nothing of interest around, no restaurants,...
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Dear valued guest,
Thank you for expressing you opinions and suggestions. We appreciate you pointing out the good aspects as well as the less good ones, and we are sorry for any inconvenience created. Be assured that your opinion is very important to us, therefore we will take all necessary measures to improve services and to resolve all the issues...
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