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The Westin Zagreb

5.0 of 5
Izidora Krsnjavoga 1, Zagreb 10000, Croatia
Hotel amenities
The Westin Zagreb
Ranked #14 of 51 hotels in Zagreb
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282 reviews from our community

Traveller rating
    94
    106
    56
    19
    7
See reviews for
Families
24
 
Couples
81
 
Solo
23
 
Business
106
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London, United Kingdom
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 22 May 2013 NEW

I chose this hotel for a recent business trip to Zagreb as I thought I could trust the Westin brand in terms of quality and service... how wrong I was! Reception / check in was horrific, one member of staff and a huge line and no apology , just a miserable face on the receptionist. The room was tatty, old... More

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Stockholm, Sweden
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 17 May 2013 NEW

I loved this hotel...No remarks, but the grumpy guy who works at the reception. Good food, good quality bed and very nice location. I didnt try their spa center, but sure will next time. Breakfast was just beautiful with a lots of types of breakfast to choose... From cereals, to salmon to Asian food to saussages...Just beautiful.

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See 2 more reviews by aida-78 for Zagreb
GSanne, General Manager at The Westin Zagreb, responded to this review
20 May 2013

Dear Sir, thank you for staying at the Westin and sharing your impressions online. Glad you enjoyed the breakfast and the food. Sorry for the impression of the front desk employee. We will certainly look into this. Wish you a warm Welcome back. With best regards, Gunnar Sanne More

Paris, France
Top Contributor
188 reviews 188 reviews
33 hotel reviews
Reviews in 41 cities Reviews in 41 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 16 May 2013 NEW

Huge ugly building - main merit of staying here is not seeing it from other parts of town.... Rooms are clean and comfortable, although everything is rather old and decoration is, well, the one of an old hotel. Breakfest is not bad, especially if you can enjoy the patio and service is good, clearly trying to compensate for a sub-standard... More

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See 2 more reviews by Scipion-Paris for Zagreb
GSanne, General Manager at The Westin Zagreb, responded to this review
20 May 2013

Dear Sir, thank you for staying at the Westin. Thanks to the high building we have a wonderful view of the surroundings and Zagreb city center. Rooms are relatively newly renovated, so I am sorry you do not like them, however they are up to the Westin room design and standards including the Heavenly Bed, Heavenly Bath and large LCD... More

Mesa, Arizona
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 11 May 2013

The front desk staff was very friendly and able to give us good information and directions to one of the local beer gardens. The hotel is in a good location, and within easy walking distance to restaurants and attractions. However, our room was less than five-star quality. The beds were very comfortable and definitely up to Westin's standards, but I... More

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GSanne, General Manager at The Westin Zagreb, responded to this review
20 May 2013

Dear Sir, Thank you for staying at the Westin. Glad you enjoyed the service and our location. We are sorry for the inconvenience with the toilet seat and are now reviewing our internal report system and follow up for such issues. We would appreciate very much to be able to welcome you back. With our best regards, Gunnar Sanne More

New York City, New York
1 review
3 of 5 stars Reviewed 8 May 2013

Good location with comfortable bed. Breakfast buffet was excellent with many choices. Cleanness was not the Westin standard, though. Had room changed twice because of non-working/dirty toilet/sink. Great front desk service. Very friendly staffs.

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GSanne, General Manager at The Westin Zagreb, responded to this review
20 May 2013

Dear Sir, thanks for staying at the Westin. We are sorry for your inconvenience with the housekeeping which we have looked into. Good to hear, though, that you are satisfied with the remainder of your stay. With our best regards, Gunnar Sanne More

Rome
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 7 May 2013

I have been in this hotel for business last january (it was the place of a conference) for 3 days and I think it's perfect. It is very professional for business meeting, well organized for the rooms and the service. But it is not the classic business hotel, modern and "cold", the Westin have a touch of charme, elegant forniture,... More

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GSanne, General Manager at The Westin Zagreb, responded to this review
20 May 2013

Dear Sir, Thank you for sharing your impressions and thank you for staying at the Westin. We are very glad you enjoyed your stay and hope to welcome you back soon. With our best regards, Gunnar Sanne More

California
Top Contributor
81 reviews 81 reviews
40 hotel reviews
Reviews in 42 cities Reviews in 42 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 2 May 2013

Great location for a business-style hotel on several main trolley lines or only a 15-min. walk to the central square in the city. Beds not large for two - queen-size I believe but very comfortable and restful. Air conditioning for the room didn't seem to cool well even though the thermostat was lowered quiet a bit but the somewhat noisy... More

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GSanne, General Manager at The Westin Zagreb, responded to this review
20 May 2013

Dear Sir, thank you for sharing your impressions online. We are happy that you are satisfied and will continue to work on further improving our services. With our best regards, Gunnar Sanne More

Ware, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 21 April 2013 via mobile

Stayed here for 2 nights in the middle of April and have to say its one of the best hotels I've ever stayed in. Especially for under £90 a night, stupidly cheap for a place of such quality. Not too far from the centre of Zagreb, nice pool and nice rooms. The only negative I could say is that the... More

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GSanne, General Manager at The Westin Zagreb, responded to this review
28 April 2013

Dear Sir, thank you for the nice feedback. We will follow up on the airconditioning unit in your room. With the spring season big flactuations of temperatures during day and night it can sometimes be a feeling of too hot, too cold in some rooms depending on location south or north. It is though usually resolved within short time. Once... More

Zagreb, Croatia
1 review
5 of 5 stars Reviewed 10 April 2013

I stayed at the Westin in Zagreb for 3 weeks while in Croatia and found the hotel to be clean, well located and offered everything a hotel should. There is a tram stop next to the hotel and taxis are always available without delay. The staff are particularly friendly and the services offered are great! Make use of the gym,... More

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GSanne, General Manager at The Westin Zagreb, responded to this review
28 April 2013

Dear Sir, thank you for being our guest so long. We truly appreciate your loyalty. Glad you appreciate our services and we hope to see you back soon. With our best regards, Gunnar Sanne, General Manager More

Buffalo, New York
Top Contributor
80 reviews 80 reviews
36 hotel reviews
Reviews in 37 cities Reviews in 37 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 9 April 2013

We booked directly through Starwood and contacted the hotel directly to request two adjacent rooms with north-facing view of the city center. This was happily accommodated with nicely appointed 9th floor rooms for two adults and two kids. The building's exterior is nothing to write home about, and the windows were a bit drafty on windy days, but the rooms... More

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GSanne, General Manager at The Westin Zagreb, responded to this review
28 April 2013

Dear Sir, Thank you for staying with us and thank yor for the feedback. We are very happy that you enjoyed your stay and the hotel and hope to see you soon back in our hotel. With our best regards, Gunnar Sanne, General Manager More

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Additional Information about The Westin Zagreb

Also Known As:
The Westin Zagreb Hotel Zagreb
The Westin Zagreb Hotel
Westin Zagreb
Zagreb Westin
Address: Izidora Krsnjavoga 1, Zagreb 10000, Croatia
Region: Croatia > Zagreb
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotels in Zagreb
#9 Business Hotels in Zagreb
#9 Luxury Hotels in Zagreb
Price range (per night): 114 AUD - 228 AUD
Hotel Class:5 star (5*)
Reservation Options:
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The Westin Zagreb
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