I have had some bad experiences with Sheratons both in the United States and abroad, but this one was excellent. It is a beautiful hotel, literally smack in the middle of the tourist area, actually attached to the Presidential Palace. They gave me a gigantic room, which was impeccably clean and comfortable. I stayed at Marriots, Hiltons, Ibis, and Starwood... More

I have been to Sofia on several business trips, and always find Sheraton Hotel Balkan, ideal for me needs. Good location in town center, friendly and helpful staff. Good quality free WiFi throughout and a decent breakfast.

When i first enter to the hotel the reception and the lobby area looks very nice, i stayed at a corner suite and the room was extremely big. my first impression was good, bu after a while the details became clear. the room and the bath room was dirty. it was about 10 pm when i checked in so i... More

Stayed here for 4 weeks while on a business trip. It is very conveniently located near the shopping area, with many good cafes/restaurants in the vicinity. The rooms were spacious, clean and nice. Customer service was great, and breakfast selection was reasonably good. My only suggestion for improvement is to improve the fitness centre, which doesn't seem new and well-equipped... More

This gorgeous property has been saved by the Kimpton Group and turned into a lovely hotel. But it has some quirks. One day great hot water, the next, almost none. And the room service tray looked like it was from MacD's. No glass of water, no glass for the beer, beer unopened, no salt/pepper/mustard/ketchup - very odd - almost like... More

Classic and cosmopolitan hotel. The rooms are nice but if you go for the cheapest Classic room option you might be faced with an initial disappointment which you will probably overcome soon. The wide hallways is a nice feature as it helps to keep the rooms noise-free which makes them very comfortable to be in. I liked the free wi-fi... More

The hotel fits well to the upper standards, without being overwhelmingly luxurious. My room was extremely quiet and the service fast and very friendly for Bulgarian standards. Do not expect US-Style (over)friendliness, though... WiFi access throughout the hotel is a big value, as you can work pretty much continuously. Good breakfast. Very comfortable bed, if you like a harder mattress... More

I stayed at the hotel for two nights as a tourist. The location is unbeatable, as it is right beside several monuments and landmarks -- the Sofia Monument, the Sveta Nedelya Church, the Presidency/changing of the guards, the Archaeological Museum, the St George Rotunda (the back entrance faces the rotunda). There is also a shopping center across the street, and... More

Just returned from 2 separate weekend visits here. Both visits were great. The rooms are large and well-appointed. The building is beautiful with wide hallways and nice decor. The staff was very helpful including a young man at the front desk who helped us find medication on Easter Sunday! The bar is nice, although poorly lit. Room service was efficient... More