We won our 3 nights stay from Cook Island Tourism...The resort is really pretty and quaint...just want we wanted - somewhere that we were part of a smaller "family" type accomodation. Staff were friendly and helpful. Rooms are basic - but clean and serviceable. It was quiet with not many people around....which meant we had the pool to ourselves. Club...
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I made a booking and prepaid to stay at Club Raro for 11 nights from January 1st 2012. I was initially impressed by the welcoming and friendly nature of the staff, and my lagoon front room was relatively comfortable and in reasonable condition. The shared facilities of the resort however were disappointing. I found the resort reception and pool area...
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Spent 5 nights here recently. The room was basic and cramped, the aircon was very noisy and not keeping the room cool. Bathroom was clean, even a cockroach came to visit. Staff were friendly, although we were asked to hurry up and leave the room for the day by house keeping as Management would not pay them after 11.00Hrs.
Swimming...
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Kia Orana nzkeades,
Thank you for your feedback, I appreciate your comments from your stay in Jan 12. It seems we had a bit of a problem with the Air Conditioners this is the summer time and the Air Conditioners are on 24 hours, 7 days a week and it does get annoying not having the Air Conditioners cooling. What...
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Oh my god what a place. I'm so happy we didn't stay there longer than one night and that was too much.. We arrived to Rarotonga at 10:30 pm and went to the Club Raro resort which we had booked earlier. Reception was open and that's about it. One CocaCola machine was open! There no place where to get any...
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We stayed at Club Raro for one night after returning from an awesome 6 nights in Aitutaki. While the staff are helpful, funny and friendly the resort itself its tired and and unwelcoming.
We stayed in a poolside room where the bed was hard and the pillows lumpy, and the bathroom needed a really good scrub.
Also the rooms do...
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Kia Orana Hunterss Melbourne,
I appreciate your feedback. After staying in Aitutaki for 6 days with the most beautiful lagoon and sandy beaches, I understand the your comments with regards to out beach. We are on the Coral Coast of Rarotonga which is advertised in all our advertisements yet your can snorkel and swim in the lagoon in front of...
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Over the Years when hearing Rarotonga, Ive always associated Club Raro with it just from word of Mouth. I expected a Resort above what we experienced. When we first started looking I found their Website really Poor.
We stayed in the Lagoon Front Room, which was superior in Location only to the Poolside or Garden. The Room was very Basic...
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Kia Orana repinsight05-Wellington-NZ,
Thank you for your feedback. I personally appreciated your comments as it really helps our team to identify our weaknesses and better ourselves and our products. I apologies for the inconvience whilst in our hotel. I have taken all your concerns to the relevant departments and they have attended to all you have mentioned. The Chef has...
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went there in November for lunch, group of 10, they didnt have a lot of advertised drinks or food on the menu, garlic bread had mould on it, they didnt have sufficient change in the till so we had to try and find exact money, service was rubbish, food was average, swim up bar had signs of wear and tear,...
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Kia Orana 255118julie-Christchurch-NZ,
Thank you for your comment, I spoke with the chef who was on leave at the time and she is embarrassed with the products in your comments. She has spoken to the staff involved severely and has guarenteed this will not happen again with sincere apologies. The local bakery delivers fresh breads daily so there is no...
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We stayed here because our airline messed up our flights - just as well it was only for one night and really too dark to see the room properly when we arrived. For budget travellers, I'm sure there are better places on Rarotonga.
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Kia Orana icemaidennz-nelson-nz,
Thank you for your comments. We are a Standard Resort, not a chic resort. I sorry if you had that impression. We are an affordable basic hotel offering affordable rooms and facilities for clients on a budget. We are recognized as an excellent lead in product for the Cook Islands. Im sure, if you spent more time...
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Air con was so noisy we couldn't sleep with it on.
Hotel is old and tired - needs a makeover for sure.
Location is not ideal - close to town but no beach.
Food was ok but breakfast was average. Included in the rate is either cereal or toast, no cooked offering and the cooked breakfast I ordered took about...
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Kia Orana Taffyjonah-Pukekohe-nz,
Thank you for your valued comments. We have a basic hotel built in the 70s. We do still have the colonial feel in the hotel, yet we have improved the hotel within the last couple of years. Improvements are being made continuiously. We are a budget option for all travellers that are looking for an affordable option....
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This hotel is more of an intimate lodging experience compared to other more commercialized properties. I stayed here during my last stop on a RTW trip. Not one of the best props in Rarotonga, but clean and friendly. No late food service onsite. Also, the breakfast was just ok. There are entirely too many flies in the dining room. The...
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Kia Orana mgeolina Los Angeles, California,
Thank you for your comment. I believe some of your comments give merit, yet I need to address the flies, we are strayed on a regular and flies is not a problem we have in the dining area. Its a strange comment, yet I will take this on board. We are on the coral...
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