Great location, beautiful hotel, well appointed rooms. Staff speaks fluent English and are very helpful. Everything you would expect from a 5 star hotel. My biggest complaint and this goes with a lot of higher end hotels. I’ve already shelled out a lot of money to stay here, the least they can do is give you free wifi and make...
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Dear Sirs,
Thank you for taking the time to post your coments. We appreciate the feedback you have provided.
We look forward to welcoming you back in the near future.
Sincerely
Wilma María Arévalo
Director of Guest Services & Public Relations
Sheraton Lima Hotel & Convention Center
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This hotel is a little old looking and not new by any standards. But it is clean, neat, and has great service and a great club lounge and small decent gym. The location is right in the city center. Really the best place to be in Lima. You can walk just about everywhere important and there is a small shopping...
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Dear Sirs,
Thank you for taking the time to post your comments. We were delighted to hear that you enjoyed your stay in our hotel.
It's going to be a pleasure to welcome you again in the near future.
Once again thank you for your comments.
Sincerely,
Wilma María Arévalo
Director of Guest Services & Public Relations
Sheraton Lima Hotel...
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The Sheraton is your standard chain hotel. It is clean and the staff is friendly. You can get a good nights sleep. It is located next to the Real Plaza Mall with a supermarket if you want to buy snacks and not buy the overpriced items in the hotel. The hotel is centrally located downtown near the Museum of Peruvian...
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Dear Sir,
Thank you for visiting our hotel and taking the time to post your comments through Trip Advisor.
We appreciate all the feedback we can get from our guests and we deeply regret your uncomfortableness regarding the Internet. Please feel free to contact me at: wilma.arevalo@sheraton.com.
I look forward to hearing from you.
Sincerely,
Wilma María Arevalo
Director of...
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I stayed here during the week in December after arriving from North America and before going to Cuzco the next day.
My observations:
1) Location was awesome. I was able to walk to the plaza de armas, cathedral, and historic city center within 10-15 minutes from the hotel.
2) Thanks to Renzo (sp?) and Marcos for their service and helping...
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Dear Sirs,
Thank you for your loyalty to the Starwood Preferred Guest Program and writing a review through Trip Advisor.
We appreciate your comments and we are very happy to know that you enjoyed your stay with us. Thank you so much for staying with us and we hope to see you in the near future.
Sincerely,
Wilma María Arévalo...
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WE LOVE THIS HOTEL! It was our postponed honeymoon, and we had heard mixed reviews for this hotel. However, upon arrival, and receiving Welcome Drink coupons, fruit in our room, AND free breakfast, we were excited. Not to mention our room was very nice, including a robe and slippers! I'm a Gold SPG member so I like to stay at...
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Dear Sirs,
Thank you very much for your review and taking the time to post your comments.
We really appreciate your kind words as well as to know you enjoyed your time in our hotel.
Thank you very much for stayed with us and we hope to have the opportunity to welcome you again in the near future.
Sincerely,
Wilma...
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I stayed here for a few nights in July 2011. The hotel itself is probably a 3+; could use some updating. Breakfast was OK. Service was great. Location was great if you want to be fairly close to the Historic Center rather than Miraflores. As a bonus, there is a nice shopping area right next door with tasty, cheap ceviche,...
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Dear Sirs,
Thank you for the feedback that you let us know through Trip Advisor which is very important for us.
We really appreciate your comments regarding the service and facilites and please be informed that at this moment we have been renovated 80% of our rooms and this coming year we will continuing them.
Once again thank your comments...
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We stayed just one night before travelling on to Huaccachina, Paracas, Cusco and Machu Picchu. The Front Desk attendants were very friendly and spoke English very well. The concierge did as well and was very helpful in helping us find a restaurant and giving us directions. The hotel decor was a bit outdated and the rooms were average, but overall...
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Dear Sirs,
Thank you for your feedback and taking the time to post your comments through Trip Advisor.
It was nice to read that the staff of the Front Desk and the Concierge offered you a friendly and helpful service.
Regarding the hotel decor, please be advised that we are renovating our rooms in order to offer a modern and...
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We stayed here at the end of our four-week Peru trip, and loved it. If we had to pay the rack rate, perhaps we might have chosen a different hotel. But if you can have a discounted rate, it’s definitely worth it (we used cash + Starwood points, which included a great breakfast and tasty evening refreshments). The room was...
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Dear Sirs,
Thank your for taking the time to review our hotel. We were pleased to read that you enjoyed your stay with us and it was nice to read your kind words about our staff.
Regarding the noise and the windows that don't quite block, please accept our apologize for the inconvenience and you can be sure that we...
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This is a hotel in downtown Lima, Peru. Following the tradition by the Co., Sheraton Lima welcomes you with excellent personal from the door up to the rooms.
Check in was swift and simple. The room was ready in spite I arrived around 9 AM after a red eye flight from northamerica. Speaking spanish made everything even more simple and...
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Dear Sir,
Thank you for taking the time to post your comments through Trip Advisor.
We really appreciate your feedback and we are very happy you enjoyed your time at Sheraton Lima. It is always great to hear that our guest enjoyed their stay in our hotel.
Once again thank you for your review and we look forward to welcoming...
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hotel is located near to center of lima, and just to one block from a mall, the hotel have good, modern rooms, people for hotel is very friendly and with good service actitude, however the wifi service in not included in the standar fare and is necesary buy daily wifi-credentials, also the hotel neighbourhood is very close to hospital or...
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Dear Sir,
Thank you for taking the time to let us know your comments through Trip Advisor.
Your feedback that you have provided us are very important.
Thank you for your comment about our staff and regarding the noise, please be informed that we are working in it in order to avoid them.
Cordially,
Wilma María Arévalo
Director of Guest...
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